Healthcare Support & Patient Services Professional
Resume:
Kayla Yvonne Abrenica Bolado
** ****** **** ******, ** 06340
860-***-**** ************@*****.***
Motivated and compassionate healthcare professional seeking a challenging position in a reputable organization to expand my knowledge, skills, and clinical experience. Brings strong organizational abilities, bilingual communication skills, and a patient-centered work ethic to every role.
Professional Experience
Patient Access Registrar Dec 2023 - Present
Backus Hospital – Norwich, CT
●Manage patient intake, verify insurance, and maintain accurate demographic and medical data.
●Collaborate with medical teams to streamline admissions and ensure a smooth workflow.
●Uphold HIPAA compliance and maintain patient confidentiality at all times.
●Deliver excellent customer service and address patient concerns professionally.
Dietary Aide / Server
Stoneridge – Mystic, CT Jan 2022 – Present
●Provide personalized meal service and nutrition support for elderly residents.
●Foster strong resident relationships through attentive and compassionate service.
●Ensure cleanliness and efficiency in dining areas before, during, and after meals.
Patient Care Assistant
Allied Healthcare – Groton, CT Nov 2019 – Present
●Assist patients with ADLs (Activities of Daily Living) including hygiene, feeding (G-tube), and mobility.
●Administer medications as needed and maintain a safe, clean environment.
●Support patients’ comfort and wellbeing through compassionate care.
Retail Associate
TJ Maxx – Groton, CT Oct 2020 – Jun 2023
●Delivered excellent customer service through active engagement and support.
●Maintained store presentation and ensured adherence to merchandise and loss prevention standards.
Skills Certifications
●Bilingual: English & Tagalog - CPR Certified
●Medical Terminology - First Aid Certified
●Patient Care & Support
●EPIC EHR System
●HIPAA Compliance
●Time Management & Organization
●Microsoft Office Suite
●CPR & First Aid Certified
●Strong Work Ethic & Reliability
●Team Collaboration
Education
Three Rivers Community College – Norwich, CT
Phlebotomy Technician Program – Completed May 2022
Clinical training at Yale New Haven Health, Lawrence + Memorial Hospital
Associates in Medical Assisting – In Progress
Bachelor of Science in Nursing – In Progress
References
Sydney Banks – Manager, Stoneridge
Priya Patel – Manager, Backus Hospital
Christina M. Carter – Phlebotomy Professor, Three Rivers Community College
Awilda Lopez – Financial Counselor, Yale New Haven Health
Contact this candidate