Healthcare Administration & Data Entry Specialist

Donnettia Smith

*** ******** ******, *.*. Apt ***, Washington, D.C. 20032

202-***-**** **********@*****.***

Professional Summary

Dedicated and detail-oriented professional with extensive experience in healthcare administration, data entry, customer service, and security operations. Proven ability to manage medical records, support clinical teams, and ensure compliance with health regulations. Known for reliability, adaptability, and a strong work ethic in fast-paced environments.

Core Competencies

• Medical Records Management

• EMR Systems (American & Epic)

• Data Entry & Documentation

• Appointment Scheduling

• Customer Service Excellence

• COVID-19 Screening & Compliance

• Administrative Support

• Security & Concierge Services

Professional Experience

Department of Health – Data Entry Analyst (Contractor)

Accurately entered student vaccination data into the Department of Health (DOH) systems, ensuring compliance with public health standards.

Reviewed and updated outdated records to maintain data integrity.

Processed vaccine refusal documentation and ensured proper categorization.

Organized and filed hard copies of medical paperwork after electronic entry.

Provided administrative support including document handling and system updates.

Carolyn Boone Lewis Health Care Center – Medical Records Coordinator

Managed the intake and discharge process for resident medical records, ensuring accuracy and confidentiality.

Conducted internal audits to ensure compliance with healthcare policies and regulations.

Verified completeness of resident information and coordinated with physicians for documentation updates.

Facilitated meetings with the Medical Director and attending physicians to ensure timely completion of orders and records.

Oversaw the submission of death certificates in coordination with funeral officials.

Maintained organized systems for both current and archived medical records.

Health Care Institute – Unit Clerk

Prepared detailed reports for the Director of Nursing and attending physicians.

Managed a multi-line phone system and call bell operations, providing courteous and efficient service to residents and staff.

Entered physician orders into the EMR system with precision and timeliness.

Assembled resident charts and pre-admission documentation, ensuring readiness for new admissions.

Secured prior authorizations for transportation and medications for outpatient procedures.

Health Care Institute – Certified Nursing Assistant (CNA)

Provided compassionate care to residents, assisting with daily living activities such as bathing, dressing, and eating.

Supported nursing staff during wound care procedures and documented skin conditions.

Maintained accurate records of resident health status and changes.

Escorted residents to medical appointments, rehabilitation sessions, and social events.

Promote a safe and comfortable environment for residents through attentive care.

Allied Universal Security – Concierge Security Officer

Delivered exceptional customer service by assisting visitors in navigating venues and events within the building.

Answered incoming calls and provided information to guests and staff.

Guided new employees to designated areas and ensured smooth onboarding experiences.

Provided elevator assistance and maintained a secure and welcoming environment.

Tyson’s Corner Mall – Security Officer

Patrolled mall premises to monitor and report suspicious activities, ensuring public safety.

Documented incidents including property damage, theft, and unauthorized access.

Communicated with fellow officers and local authorities through the Public Safety Office.

Assisted customers in locating vehicles, children, or group members during busy events.

MGM National Harbor – Kitchen Steward

Maintained high standards of cleanliness and sanitation for kitchen equipment, utensils, and workspaces.

Supported kitchen staff by providing necessary tools and supplies.

Ensured compliance with food safety regulations and procedures.

Cleaned and sanitized kitchen floors, counters, walk-ins, and trash areas.

Played a key role in maintaining a hygienic and efficient kitchen environment.

R & S Lowndes Management LLC – COVID-19 Screener

Screened employees, contractors, and visitors for COVID-19 symptoms and compliance with federal mandates.

Educated individuals on updated health regulations and assisted with form completion.

Ensured accurate documentation and adherence to safety protocols during the pandemic.

Education

M.M. Washington Vocational High School – Nursing Courses

UDC Workforce Program – Healthcare Training

Certifications

COVID-19 Vaccinated with Booster

Certified Nursing Assistant (CNA)

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