Medical Office Front Desk Specialist Resume

JACQUELYN HULL

*** *******’s Way, Prince Frederick, Maryland

Mobile 804-***-**** – **********@*****.***

Medical Office/Front Desk/Receptionist

Experience in Medical Billing/Insurance/Collections/Receptionist/Office administration duties PROFESSIONAL EXPERIENCE

WEIS MARKETS, Charlotte Hall, MD – June 2025 to present Customer Experience Coordinator

• Make sure there are sufficient checkouts open to properly and efficiently service customers, keeping waiting time to a minimum.

• Monitors breaks and lunches so customer service is not interrupted.

• Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly in a polite and professional manner.

• Enforces security and cash control procedures to identify and prevent losses. Assist cashiers with getting change, checking prices, voids, refunds, etc.

• Conducts unannounced audits on cashiers.

• Monitors the performance of cashiers and lot attendants and provides feedback to management. Follows and enforces all front-end policies and procedures.

• Assists to enforce and adhere to company policies and procedures as well as government regulations and laws.

• Assist customer service by answering phone calls with a polite and positive attitude. Uses intercom for necessary announcements or pages.

• Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons.

• Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages. Follows all store and legal guidelines regarding sale of tobacco and alcohol.

• Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.

• Responsible for general sanitation in the department. Follow cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements. Disposes of trash properly.

• Ensures smooth function of department and store by cooperating with co-workers and superiors.

• Responsible for utilization of all that the company provides with Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc. WHITE PLAINS PRIMARY CARE, Waldorf, MD – December 2023 to June 2025 Office Receptionist/ Assistant Manager

• Mornings- get the exam rooms ready

• Answer the phone

• Great to patients

• Take co-pays and outstanding balance

• Scan insurance cards and driver’s licenses

• Take care of all the vaccine that comes through the fax machine and hand them to the appropriate provider

• Make sure all Pre-Op information has been faxed.

• Answer any questions that the patient may have, if I don't know the answer, I will reassure them that I will find the answer and get back to them.

• Manage HIPPA and consent form are on file every year

• Address the company emails

• Make sure the charges are entered into the system for billing

• Make sure each account has the correct information and has been verified

• Assure the patient that they are top priority.

• Keep patients informed if the doctor is running behind

• Scan all documents that come in through the fax into the patient portal

• Make sure all the prior authorizations are given to the office manager

• Post payment daily

• Settle batch and make bank deposit

• Send all bills and copies of deposits to our accountant

• Assist in any area that is needed.

• Create new medical forms as needed

• Daily census of patients

• Work a spreadsheet on collections

• Type letters for patients as needed

THE JUDE HOUSE, Bel Alton, MD – November 2019 to December 2023 Billing Specialist

• Update Billing Daily Census each morning for billing purposes.

• Request authorizations for each client at admissions and on monthly bases.

• Appeal authorizations or claim denials with clinical notes.

• Contact each counselor as needed for monthly assessments for new authorizations.

• Submit claims weekly.

• Create a spreadsheet for claims monthly to ensure each day has been billed. To keep track of which patients charge(s) that have not been paid.

• Work all denials and rejected claims daily and resubmit.

• Answer the phone and distribute the message to the appropriate counselor.

• Order office and client’s supplies for delivery or pickup.

• Sort mail to give to counselors for clients.

CENTER FOR CHILDREN, Prince Frederick, MD – August 2019 to November 2019 – Part-time Front Desk Receptionist

• Greet current and new patients.

• Check patients in and take co-pays as needed.

• Set up new patients and assign them to a counselor.

• Post charges each day from the counselors so claims can be billed in a timely manner.

• Clean waiting area as needed.

• Assist in opening every morning or taking turns closing at night. TRUE HEALTH DIAGNOSTIC, Richmond, VA - March 2017 – July 2019 Patient Financial Services-Blue Cross/Blue Shield transferred to Billing Customer Service

• Working on BCBS payers assigned. Check website and/or call the payers for claim status.

• Complete special projects.

• Post EOBs that have not been posted electronically.

• Make contact calls to assigned payers for reason of denial if unknown.

• Verified insurance on Tevix and on Emdeon.

• Locate EOBs that have not posted.

• Adjust certain accounts that are denied as Non-Par- (HMO plans & IPA).

• Pull Lab reports & requisition form for medical records request and miscellaneous duties as needed.

• Assist with patients’ calls, questions and payments.

• Research patient’s complaints.

• Post credit card payments received through mail & online.

• Sent all mail to be scanned.

MIDLOTHIAN BAPTIST CHURCH, Midlothian, VA. – June 2014 – July 2019 Children’s Nursery/Pre-K Director- Part time

• Set schedule for volunteers, monitor volunteer’s timely arrival, make accommodation for tardy or absent volunteers.

• Facilitating Kids check for Midlothian Baptist Church.

• Administer background checks for volunteers.

• Assist with organization of Vacation Bible School and research curriculum for Pre-K & Lower Elementary.

• Clean the church weekly.

EDUCATION

High School Diploma, MANCHESTER HIGH SCHOOL - Richmond, VA June 1975 SKILLS

• Microsoft Office (2 years), Microsoft Word (6 years)

• Excel (6 years), Customer Service (10+ years)

• Data Entry (6 years), Medical Billing (25 years) ADDITIONAL INFORMATION

• Practice Studio Software

• Experience with filing & working with Maryland and VA Medicaid & Medicaid HMO

• Rely Health for billing medical claims

• KIPU/EHR and CollaborateMD, Practice Fusion, Care tracker

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