Healthcare Operations Coordinator

WASHINGTON, US, ***** • **********@*****.*** • 202-***-****

RISA HUCKS

PROFESSIONAL SUMMARY

Compassionate and dependable professional with a strong work ethic and exceptional communication skills. Thrives in collaborative healthcare settings and adapts quickly to new challenges and technologies. EMPLOYMENT HISTORY

SURGICAL COORDINATOR Aug 2024 - Present

Children’s National Hospital Center Washington, DC MEDICAL SLEEP CARE COORDINATOR Jun 2019 - Aug 2024 State Of The Art Dental Group Rockville, MD

MEDICAL OFFICE MANAGER Apr 2005 - Jun 2019

Capitol Pulmonary Internist & Sleep Studies Washington, DC EDUCATION

HIGH SCHOOL DIPLOMA

Northwestern Hyattsville, MD

SKILLS

Case Management, EMR Systems, Triage, Medical Terminology, Quality Assurance, Medical Scheduling, Quest Quanum 360, Centrix, Allscripts, Clover processing, Resmed Airview D/L, Idx, Cbs, Microsoft Outlook, Medical Office Management, Medical Records, Insurance Verification, HIPAA, Office Management, Medical Imaging, Medical Coding, Documentation Review, Medical Billing, Patient Care, Hospital Experience, CPT Coding, Injections, Front Desk. Coordinate surgical schedules, ensuring smooth operations and timely patient communication. Facilitate seamless collaboration among medical staff, enhancing procedural efficiency. Efficiently manage high-volume communications, optimizing response times. Oversee insurance preauthorizations, streamlining patient preparation. Fostered strong relationships with patients and families, enhancing communication and support during the surgical process. Monitored and analyzed surgical case preparations, ensuring all requirements were met for seamless operations. Coordinated patient consultations, optimizing sleep-related testing and treatment timelines. Secured pre-certification for sleep tests, enhancing patient care efficiency. Facilitated equipment delivery, ensuring seamless patient-home care communication. Monitored study progress, ensuring timely results delivery to referring physicians. Managed patient data and insurance, streamlining diagnostic testing processes. Managed daily operations, ensuring seamless collaboration with Medical Director. Streamlined patient data management, ensuring compliance and efficient billing processes. Secured necessary referrals and authorizations, optimizing procedural workflow. Verified treatment eligibility, enhancing accuracy in patient billing and claims. Utilized billing software to expedite claims processing, reducing unpaid claims. Streamlined operational workflows in collaboration with the Medical Director, enhancing service efficiency and improving patient satisfaction.

Developed a comprehensive tracking system for referrals and pre-authorizations, ensuring seamless patient transitions and optimizing service timelines.

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