Multilingual Administrative Support Specialist

KEIKO MAYA SIMMONS

Washington, DC 202-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Community-oriented professional with extensive experience assisting individuals, government and public agencies, hospitals, and international clients with administrative and translation services. Seeking opportunities to bring my warmth and professionalism to an entry-level administrative position, call center operator, or food service industry.

CORE SKILLS

Customer Service Filing & Organization Call Routing & Logging Cross-cultural Communication Lifelong Learner & Growth Mindset Adaptability & Flexibility

Computer Skills: Microsoft Office 365 (Word, Excel, PowerPoint, Outlook) Assistive Technology (ZoomText) Typing: 40+ WPM

Foreign Languages: Japanese, Korean, and Spanish

WORK EXPERIENCE

Freelance Language Interpreter various locations 2008 - present

Provide a range of customer services, including on-site Japanese & English interpretation at courts for misdemeanors in criminal cases, medical offices, law offices, and school environments, and over-the-phone interpretation for hospitals and other public agencies.

Translated hospital4and medical related invoices from Japanese medical institutes into American government agencies and soldiers.

Language Interpreter TransPerfect remote Mar 2020 – Dec 2021

Developed cross-cultural relationships with clients in the United States and Japan, using strong verbal communication skills to assist clients with their questions.

Provided over-the-phone interpreting services for Japanese and English-speaking clients in medical research companies (such as Pfizer).

Demonstrated flexibility and addressed multiple technical issues in Japanese and English.

VOLUNTEER EXPERIENCE

Johns Hopkins Medical Center, Washington, DC Apr 2024 – Dec 2024

Assited event with administrative staff in coordinating and preparing foods and drinks for the attendees.

Assisted in cleaning up for the events afterwards.

Martha’s Table Volunteer Martha’s Table Washington, DC Jan 2020 – Sep. 2025

Assisted in kitchen for making lunch and snack packaging, stacking foods and supplies.

Accessibility Technology Volunteer MLK Jr. Memorial Library Washington, DC Jun 2014 - May 2015

Organized publications for the blind society and assisted clients with disabilities.

EDUCATION & CERTIFICATIONS

University of Texas at Dallas, B.A. Major in Psychology, Richardson, TX May 2009

Dallas County Richland Community College A.A. Major in English, Dallas, TX May 2005

Liberty Language, Medical Interpreting/Cultural Bridge 40-hour Training Certificate, Vienna, VA Jun 2018 ILR/T Inter-Lanuages Round-Table/Defense Language Proficiency Test Level 3 Washington, DC Mar 2016

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