Seasoned Housekeeping Manager - 16 Years in FM, 312 Staff Oversight

FROM,,

N. CHANDRAN,

HOUSEKEEPING MANAGER

POST BOX 21151

ELITE FACILITYMANAGEMENT CO. KINGDOM OF BAHRAIN

TO,

THE HUMAN RESOURCE MANAGER

SUBJECT: APPLICATION FOR THE POST OF HOUSEKEEPING MANAGER/ EXECUTIVE HOUSKEEPER IN YOUR REPUTED ORGANIZATION.

Dear Madam/ Sir

I am Applying for the Executive Housekeeper/ Housekeeping Manager position with your reputed organization. With over 08 year experience in Hospitality Industry & 16 years of experience in the Facility Management industry, I believe I am an ideal candidate for the role. I am currently employed by Elite Facility Management where I have served as Housekeeping Manager for the past 16 years. During my tenure, I have been responsible for managing a team of 312 staff members and ensuring that all Facility areas are cleaned to the highest standards. My team is highly efficient and productive, and I am proud to have achieved a high customer satisfaction rating of 95%. I have also implemented several cost-saving initiatives, resulting in a 5% reduction in operational costs. In addition to my experience in the hospitality industry, I am also highly organized and have great attention to detail. I have excellent time management skills and am able to manage multiple tasks and projects simultaneously. I am also a strong communicator and am able to effectively motivate and lead my team to achieve their goals.

I am confident that my experience, skills, and knowledge make me an excellent candidate for the position. I am passionate about the Facility Management & hospitality industry, and I am excited at the prospect of joining your team. I am available to discuss my qualifications in further detail and look forward to hearing from you.

PRESENTLY MY JOB IS ASSIGNED IN BAHRAIN MENTION BELOW: - ABRAJ AL LULU :- (903 APARTMENT INCLUDING LARGE FACILITY AREA ) RESIDENTIAL COMPLEX IS BIGGEST IN GCC COUNTRY)

PLATINUM TOWER:22 FLOOR BUILDING AND FACILITY AREA FUTUREBANK:-23 FLOOR BUIDLING AND FACILITY

JUFFAIR HEIGHT :- RESIDENTIOAL TWIN TOWER ( 29 FLOOR ) INCLUDING THE FACILITY AREA WITH 14 STAFF GALLERIAMALL: - 29 SHOP ALONG WITH LULU SUPERMARKET ZAWIA 2:- 19 FLOOR RESIDENTIAL BUILDING AND FACILITY AREA SEEF TERRACE-29TH FLOOE RESIDENTIAL BUILDING AND FACILITY AREA DADABHAI TRAVEL:- 26 OFFICE AND WASHROOM

BAHRAIN TELECOM CONPANY: - COMPLETE HEAD QUARTERS AND ALLIED BUILDINGS AMLAK PROPERTIES: - GOSI MALL, SIXTY SIX, BURJ AL SAYA AND VARIOUS 12 MARKETS AL SALAM BANK BAHRAIN HEAD OFFICE

ABDUL RAHIM KANOO SCHOOL BAHRAIN

GULF INSURANCE COMPANY

LULU MALL IN ENTRIE BAHRIAN

CURRICULUM VITAE

PERSONAL DETAILS:

NAME : N. CHANDRAN SHANKARAN

FATHER’S NAME : {LATE} N.I. SHANKARAN

DATE OF BIRTH : 17TH JUNE 1972

NATIONALITY : INDIAN

MARTIAL STATUS : MARRIED

PERMANENT ADDRESS : NARRIPATA HOUSE

: MANISSERY POST

: OTTAPALM

: PALGHAT DIST

: KERALA STATE

: MOBILE: +91-960*******

MOBILE: KINGDOM OF BAHRAIN +973-********

WHATSAPP : +973********

Passport Number : T2403757

E - MAIL ID : ************@*****.***

EDUCATIONAL QUALIFICATION

CERTIFICATE/DEGREE INSTITUTION CLASS II

PUC VIJAY COLLAGE 59.60%

BANGALORE

COMPUTER J.K COMPUTER ACADEMY II CLASS

BANGALORE

HEALTH COURSE HEALTHEDUCATION SERVICE PUNE

FINANCIAL AND TAXATION CITRUS HOTELS PVT LTD

HOTEL MANAGEMENT AMERIACAN HOTEL & LODGING INSTITUTE 69.5% ALISON LEARNING FACILITY MANAGEMENT COURSE 72%

EXPERIENCE:

• WORKING FOR” ELITE FACILITY MANAGEMENT ( ISO 2001-1401) AS AN HOUSKEEPING MANAGER IN KINGDOM OF BAHRAIN SINCE 28/07/09 TO TILL DATE

• WEB: WWW.ELITEFMC.COM

• WORKED FOR “CITRUS HOTELS” (FIVE STAR) PUNE, GOA, LONVALA, MABLESWAR CHENNAI, AND KERALA SINCE 15/11/07 TO 25/06/09 (ONE YEAR SEVEN MONTH) AS AN EXECUTIVE HOUSEKEEPER

• WEB:- WWW.CITRUSHOTELS.COM

• WORKED FOR “ORANGE COUNTY “{A LUXURY RESORTS-FIVE STAR} COORG MANAGER HOUSEKEEPING {HEADING THE DEPARTMENT} AN “RCI GOLD CROWN” RESORT SINCE 23/05/2005 TO 15/10/07 ( TWO YEAR AND FIVE MONTH).( THE ONLY LUXURY RESORT TO GET FRIST FIVE STAR RESORT IN INDIA (WORLD BEST LUXURY RESORT BY “SLH” AWARD FROM “ASIA LEADING THEMED RESORT”AND “ASIA ‘S RESPONSIBLE TOURISM AWARD”

WEB:- WWW.ORANGECOUNTY.IN

• WORKED FOR “STERLING DAYS INN HOLIDAY RESORT” 160 ROOMS IN FERNHILL AND 120 IN ELK HILL OOTY TAMIL NADU AS AN ASST MANAGER HOUSEKEEPING FROM 20/04/2001 TO 09/05/2005 (FOUR YEARS).THE FRIST TIME SHARE RESORT CONCEPT IN INDIA.

• WEB: - WWW. STERLINGRESORT.CO.IN

• WORKED FOR “HOTEL REVIVAL” (THREE STAR)98 ROOMS, BARODA GUJARAT AS DEPUTY HOUSE KEEPER FROM 23/04/98 TO 30/06/99 ( ONEYEAR & TWO MONTH) AND FROM 01/07/99 AS HOUSEKEEPING MANAGER TILL 19/07/99.(19 DAYS) THE FRIST HOTEL IN GUJARAT TO GET THE ECO FRIENDLY HOTEL.BY TOURISM DEPARTMENT

• WEB:- WWW.REVIVALHOTEL.COM

• WORKED FOR “QUALITY – INN KENSIGTON TERRACE” (FOUR STAR) 110 ROOMS BANGALORE FROM THE PROJECT STAGE AS ASENIOR HOUSEKEEPING SUPERVISOR FROM 09/04/95 TO 31/03/98. ( Two Year& Eleven Month) QUALITY - INN AN ISO 9002 CERTIFIED HOTEL AND FRANCHISEE OF CHOICE HOTELS INTERNATIONAL U.S.A 5000 HOTELS WORLD WIDE.

• WEB:- WWW.CHOICEHOTELSINDIA.COM

TOTAL EXPERIENCE IN HOSPITALITY MANAGEMENT EXECUTIVE HOUSEKEEPER :- 08 YEAR + TOTAL EXPERIENCE IN FACILITY MANAGEMENT AS HOUSEKEEPING MANAGER : - 16 YEAR+ SUMMARY

• HOUSEKEEPING MANAGER FOCUSED ON PROMOTING GUEST/CLIENT STATISFACTION THROUGH EXECEPTIONAL SERVICE AND MAINTAINING OUTSTANDING HOTEL UPKEEP

• DEDICATED EXECUTIVE HOUSEKEEPER OFFERING MORE THAN 18 YEAR IN THE HOSIPILITY INDUSTRY AS IN-DEPTH KNOWLEDGE OF HOUSEKEEPING HIGHLIGHTS

• EXCEPTIONAL CUSTOMER SERVICE

• SERVICE EXCEPTIONAL COMMUNICATOR

• FLUENT IN ENGLISH, HINDI

• MAINTAIN THE HOTEL INVENTORY MANAGEMENT.

• GOOD IN INTERPERSONAL

• VIP SERVICES SPECIALTY IN STAFF MOTIVATION AND TRANING

• IMPLEMATION OF DEPARTMENT STANDRAD OPERTING PROCEDURE BUDGETING AND COST CONTROL

• MAKE DAILY WEEKLY AND MONTHLY CLEANING SCHEDULE

• MONITOR THE SUPPLIES CONSUMPATION

• MAKE MONTHLY MANAGEMENT REPORT

COMPUTER KNOWLEDGE

• MS OFFICE

• DATA ENTRY IDS SYSTEM

• OPERA SYSTEM

• CAFM

SKILLS

• MONITORING - MONITORING/ASSESSING PERFORMANCE OF SELF, OTHER INDIVIDUALS, AND ORGANIZATIONS TO MAKE IMPROVEMENTS AND TAKE CORRECTIVE ACTION

• TIME MANAGEMENT - MANAGING ONE'S OWN TIME AND THE TIME OF OTHERS.

• MANAGEMENT OF PERSONNEL RESOURCES - MOTIVATING, DEVELOPING, AND DIRECTING PEOPLE AS THEY WORK, IDENTIFYING THE BEST PEOPLE FOR THE JOB.

• CRITICAL THINKING - USING LOGIC AND REASONING TO IDENTIFY THE STRENGTHS AND WEAKNESSES OF ALTERNATIVE SOLUTIONS, CONCLUSIONS OR APPROACHES TO PROBLEMS.

• ACTIVE LISTENING - GIVING FULL ATTENTION TO WHAT OTHER PEOPLE ARE SAYING, TAKING TIME TO UNDERSTAND THE POINTS BEING MADE, ASKING QUESTIONS AS APPROPRIATE, AND NOT INTERRUPTING AT INAPPROPRIATE TIMES.

• JUDGMENT AND DECISION MAKING - CONSIDERING THE RELATIVE COSTS AND BENEFITS OF POTENTIAL ACTIONS TO CHOOSE THE MOST APPROPRIATE ONE.

• SERVICE ORIENTATION - ACTIVELY LOOKING FOR WAYS TO HELP PEOPLE

• SYSTEMS ANALYSIS - DETERMINING HOW A SYSTEM SHOULD WORK AND HOW CHANGES IN CONDITIONS, OPERATIONS, AND THE ENVIRONMENT WILL AFFECT OUTCOMES

• CUSTOMER AND PERSONAL SERVICE - KNOWLEDGE OF PRINCIPLES AND PROCESSES FOR PROVIDING CUSTOMER AND PERSONAL SERVICES. THIS INCLUDES CUSTOMER NEEDS ASSESSMENT, MEETING QUALITY STANDARDS FOR SERVICES, AND EVALUATION OF CUSTOMER SATISFACTION.

• EDUCATION AND TRAINING - KNOWLEDGE OF PRINCIPLES AND METHODS FOR CURRICULUM AND TRAINING DESIGN, TEACHING AND INSTRUCTION FOR INDIVIDUALS AND GROUPS, AND THE MEASUREMENT OF TRAINING EFFECTS ACCOMPLISHMENT

• APPRECIATION LETTER FROM THE GENERAL MANAGER FOR COORDINATION OF ISO 9002 RELATED ACTIVITIES OF THE HOUSE KEEPING DEPARTMENT AND IMPLEMENTING THE RECORDS QUALITY & ENVIRONMENT SIGNIFICANTLY.

• APPRECIATION LETTER FROM THE GENERAL MANAGER FOR OUTSTANDING JOB DONE DURING THE FOOD FESTIVAL HELD IN THE QUALITY - INN KENISGTION TERRACE PREMISES.

• APPRECIATION LETTER FROM THE GENERAL MANAGER FOR GETTING GOLD AWARD TO QUALITY - INN AMONG THE 4000 HOTELS OF CHOICE HOTEL INTERNATIONAL

• APPRECIATION LETTER FROM THE GENERAL MANAGER IN QUALITY-INN GIVING GOOD SERVICE TO THE GUEST.

• APPRECIATION LETTER FROM THE DIRECTOR OF REVIVAL HOTEL ACHIEVING THE HIGHEST SALE IN THE HOTEL.

• ACHEIEVED THE BEST HOUSEKEEPING DEPARTMENT FOR 2007-08 BY THE ORANGE COUNTY MANAGEMENT

• ACHIEVED BEST DEPARTMENT CERTIFICATE FOR OUSTSTANDING JOB DONE IN HOUSEKEEPING BY THE MANAGING DIRECTOR OF ELITE HOSIPILITY

• APPRECIATION LETTER FROM THE CHAIRMAN OF ASSOCIATION FOR OUTSTAINDING PERFORMANCE FOR THE YEAR 2017-2018 OF HOUSEKEEPING DEPARTMENT. REFERENCE: UPON REQUEST

N. CHANDRAN

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