Logistics Specialist with Customer-Centric Focus

KERLENE MENTOR

973-***-**** *********@*****.*** Newark, NJ 07112

LOGISTICS SPECIALIST

Dependable and Analytical logistics specialist with strong background in coordinating third-party transportation services and implementing customer experience initiatives that ensure the best of customer relations. Respected overachiever, while superseding expectations to meet tight deadlines and effectively exercising sound decision-making

skills.

KEY COMPETENCIES

• Customer Service

• Invoice Billing

• Payment Reconciliation

• Troubleshooting

• Documentation

• Vendor & Contract Management

• Inventory Management

• Transportation Logistic

• Supervision

• Employee relations

• Time Management

• Organization

PROFESSIONAL EXPERIENCE

Office Assistant Shipping and Accounts Receivable

Imperial Weld Ring · Full-time 9/2023- PRESENT

● Check emails daily for customers order and inquiries in Microsoft Office

● Verify customer information, payment, shipping method and inventory.

● Input new request into CRS then prepare shop orders for warehouse to manufacture product.

● Find solution to resolve any discrepancy or inquired information for the customer.

● Review finished good order and shipping label received from warehouse.

● Invoice and process payment based on the contract with customers.

● Schedule specific transportation carrier requested by the customer.

● Actively received and apply payment to open accounts and contact customers on pending invoices.

● Prepare daily reports at the end of the day for management. Able Services for L’Oreal contract complete 3/2022– 9/2022 Receiving and Distributing Tech, Lab Logistics Raw Material

• Received request for raw material from Chemist

• Input request into material systems

• Confirm availability and submit

• Notify Chemist of turnaround time

• Receive returned material to inventory

• Input description of returned raw material back into system with remaining quantity

• Maintain incoming and outgoing inventory

• Maintains adequate inventory, records of inventory, distribution, records of distribution, government agency rules and regulations, and company policies and procedures. Radgov Temp Agency for GE Healthcare contract complete 1/2020 – 7/2020 Logistics Specialist/ Packaging Freight of Hazardous Material

• Transport shipping drums from packaging room to distribution belt.

• Perform smear swipe on each drum for loose contamination check, record results on outgoing radiation survey form.

• Preform T.I and Surface level survey on each shipping containers.

• Place appropriate DOT labels and Shipping Documents onto each drum. Return of Domestic/International Shipping Containers •

• Deface old labels from Biodex containers or drums.

• Create DOT label, Address labels, and DOT shipping documents

• Acquire approvals, quotes, and flights for international shipments / FedEx 023 Shipments.

• FedEx Café system or FedEx Web

Patriot Staffing for Maintech contract complete 1/2018- 11/2018 Logistics Administrator

• Vendor RMA Management

• Inventory control

• Cycle Count Administrative

• Supply Chain Management

Office Team Temp for DB Schenker contract complete Customer Service 7/2015-8/2017

• Coordinate and monitor Supply Chain Operations

• Communicate with suppliers and customers to achieve mutual satisfaction

• Monitor timely import ocean deliveries and export pick-ups

• Arrange vendor pickup and deliveries

• Utilize logistics IT to optimize procedures

• Ensure premises assets and communication ways are used effectively Insync Staffing for Pitney Bowes contract complete 1/2014-07/2014 Customer Service

• Manage high volume of incoming and outgoing calls

• Provide solutions to customers complaints and discrepancies

• Monitor parcel through process of delivery metric that shipped internationally

• Communicated with vendors and clients in resolving undelivered parcels

• Review and update appropriate in the ticket claim system Flash Global Logistics

Command Center Specialist 10/2011-1/2014

• Processed all orders received via XML

• Order processing

• Documentation of updating notes entering POD info

• Preparing daily reports of all XML orders processed and accurately and completely

• Proactively notified customers of potential delaying issues

• Supported the call center when necessary

• Ensure timely response to XML request

• Organize and maintain computer system daily

Communicated all changes to dispatch/warehouse regarding customers’ orders Airoute Cargo

Administration Assistant 1/2006- 8/2011

• Communicating with Canadians Freight Brokers and Shipper in reference to proper paperwork for freight to cross border

• Scheduled appointments pick up from warehouse and delivers to receivers

• Processed invoices for clearances at the borders

• Allocated business to a fleet of drivers to ensure maximize delivery

• Assist customs with collecting missing information for clearance

• Email and Faxed pre-alert to main office in Canada for incoming freight TECHNICAL SKILLS

Microsoft Word, Excel, and Outlook, WMS System (Profit tools for trucking) EDUCATION/CERTIFICATION

Union College of Union County, Elizabeth, NJ: Supply Chain Management Certificate program CSCMP SCPro Certificate Received

Cosmetology Licensed from Empire Beauty school of Union NJ Drake Business College Elizabeth, NJ Word Processing Certificate Received Quality Dental School of Technology Dental Assistant Certificate Received High School Diploma Received

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