Versatile Guest Service and Operations Specialist

Dennis Bajao

Leesburg, VA • 510-***-**** • *******@*****.***

Motivated and customer-focused professional with hands-on experience in fast-paced service environments. Known for strong work ethic, adaptability, and teamwork. Brings a proven ability to lead, train, and contribute to operational excellence while delivering exceptional guest experiences.

PROFESSIONAL EXPERIENCE

Crew Member

Five Guys — Charlotte, NC / Leesburg, VA

Sept 2022 – Present

- Delivered fast, accurate food and beverage service in a high-volume environment while ensuring strict adherence to food safety and sanitation guidelines.

- Consistently maintained top-tier cleanliness standards across kitchen and guest areas.

- Trained and mentored new team members, accelerating onboarding and enhancing team performance.

- Resolved customer concerns efficiently and professionally, contributing to positive guest experiences and repeat business.

- Recognized for teamwork, reliability, and operational precision during peak business hours.

Floor Staff / Box Office / Usher

Regal Cinemas — Sterling, VA

Dec 2017 – Nov 2019

- Honored as Employee of the Month (June 2018) for exceptional customer service and reliability.

- Performed multiple front-of-house roles, including ticket sales, concessions, and ushering, ensuring smooth guest flow and operations.

- Operated POS systems with high accuracy in handling cash, credit transactions, and promotions.

- Ensured all food safety and cleanliness standards were consistently upheld.

Host

LongHorn Steakhouse — Sterling, VA

Mar 2019 – May 2019

- Delivered a welcoming first impression by greeting and seating guests efficiently during high-traffic periods.

- Managed waitlists, optimized table turnover, and maintained a clean, inviting front-of-house environment.

EDUCATION

Johnson & Wales University — Charlotte, NC

- B.S. Business Studies, Graduated May 2025

- A.A.S. Culinary Arts, Graduated May 2021

CERTIFICATIONS

- National Workplace Readiness Certification – Career and Technical Education Consortium of States

- Workplace Safety Training – CareerSafe

PROJECT LEADERSHIP

Global Business Strategy Simulation

Globus Business Strategy Competition – 1st Place out of 2,000 teams

Team Leader & Strategy Analyst

- Spearheaded a top-performing team managing a simulated global tech company in a dynamic, competitive market.

- Drove strategic planning across global marketing, pricing, finance, and production, achieving top performance in ROE, EPS, stock price, and brand image.

- Led data-driven decision-making, adapting quarterly to shifts in market conditions and competitor behavior.

- Recognized for exceptional strategic execution, critical thinking, and collaborative leadership on an international stage.

SKILLS

- Customer Service Excellence

- POS Operation & Cash Handling

- Team Training & Development

- Time Management

- Strategic Thinking & Problem Solving

- Food Safety & Sanitation

- Cross-Functional Collaboration

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