Bilingual Administrative and Pharmacy Support Specialist

Martha Ostrow Santiago

Email: ***************@*****.***

Phone: 516-***-****

Professional Summary

Dependable and hardworking bilingual professional with over 13 years of experience in customer service, clerical support, and inventory coordination in a fast paced retail environment. Recognized for reliability, attention to detail, and the ability to communicate effectively in both English and Spanish. Seeking to transition into roles in administration, retail, or customer support where strong organizational and people skills are valued. Core Skills and Qualifications

• Customer Service & Communication

• Delivered friendly, consistent service to diverse customers

• Resolved customer concerns with patience and professionalism

• Bilingual communicator, fluent in both English and Spanish Clerical & Administrative Support

• Organized and maintained records, files, and inventory logs

• Labeled and filed prescription paperwork in compliance with regulations

• Managed frontline inquiries and coordinated with pharmacists Teamwork & Workplace Reliability

Worked closely with coworkers in a team oriented environment

• Maintained punctuality and a strong attendance record

• Adapted to new procedures and followed company policies Attention to Detail & Organization

• Kept workspace clean, safe, and compliant with pharmacy protocols

• Monitored inventory to ensure proper stock levels

• Assisted in managing product labeling and shelf organization Work Experience

• Pharmacy Support Associate

Rite Aid Pharmacy – Brooklyn,

2013 – 2023

• Supported pharmacy operations for 13 years, ensuring timely and accurate service Provided exceptional service to English and Spanish speaking customers Helped maintain inventory accuracy and organized storage systems Handled sensitive information with care and confidentiality Education

General Educational Development (GED)

University Settlement – Completed

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