Salma Samaniego - Customer-Focused Retail & Event Lead
Resume:
Salma Samaniego
**************@*****.***
EDUCATION
Associate in Arts Degree (A.A.) May 2022
Borough of Manhattan Community College Manhattan, NY CNA Certification Received January 2023
Kingsborough Community College
EXPERIENCE
Retail Associate April 2025 - Present
NY Cannabis Co.Manhattan, NY
● Provide knowledgeable guidance on product selection, dosage, & effects to ensure safe
& compliant customer purchases.
● Process transactions accurately using POS systems & cashless payment platforms like Dutchie while maintaining compliance with NY State cannabis regulations.
● Maintain an organized and tidy environment, ensure product display & pricing are accurate.
● Educate customers on product use, safety guidelines, & store policies to improve customer service & professionalism.
Box Office Lead December 2024 - December 2025
Avant Gardner Brooklyn, NY
● Manage box office operations for high-volume nightlife and live-event shows.
● Supervise a team of box office staff, processing thousands of tickets per night, ensuring seamless guest entry & service.
● Troubleshoot ticketing, scanning errors using platforms like DICE, Resident Advisor, etc.
● Verified IDs to maintain strict compliance with venue policy, age restriction, safety protocols.
● Oversee end-of-night reconciliation, and reporting processes, maintaining 100% accuracy.
● Collaborate with production, security, and artist relations teams to coordinate event logistics, including setup, breakdown, and artist(s) hospitality requirements. SKILLS
● Professional: Active listening, Interpersonal Communication, Data Analysis
● Computer skills: Google Suite, (Powerpoint, Excel, Word), Zoom, Yardi
● Language: Intermediate Spanish (verbal, written and auditory)
● Certifications & Trainings: CPR Certified, BLS Certified, Customer service and Sales Certification, Work Readiness certification
Contact this candidate