Senior Account Manager and Team Leader

**** ********* ** ***** ** *****

PHONE • CELL 626-***-****

E-MAIL *********.**@*****.***

ANNA DELGADO

SUMMARY OF QUALIFICATIONS

Proficient in Microsoft Windows, Office, Clarify E Front Office, SAP and Kronos

Provided a strong relationship with client though ultimate Customer Service by setting and

reaching goals with client.

Directing cost controls and providing decision-making on fiscal and budgetary programs.

Skilled team builder, experienced in hiring, training, and supervising staff.

Created and managed safety programs specific to the manufacturing environment

Problem-solver, skilled in identifying efficiencies in the workplace

PROFESSIONAL EXPERIENCE

8/2004- Present Kimco Staffing Huntington Beach, California

Senior Account Manager

Overall responsibility of managing a team of 100 + associates and two Account Supervisors.

Recruited for entre level and Skilled positions for Manufacturing and Warehouse openings.

Improve workflow and maximize operating efficiency to meet client safety, order fill, and turnover expectations.

Daily collaboration with client to identify production and recruiting needs.

Create on-going recruiting program based on client projections.

Was sent to other sites as a troubleshooter to put out fires with the clients and correct any issues or concerns.

Managed an onsite at the Sears location in Vernon and East Los Angeles for about 2 years, which will ramp up to about 1000 employee. The on-site team had a great working relationship with the client and managed to keep a 98% Fill Rate, 8.5% Turnover, this account was lost due to the Kmart buyout, that is when I was transferred to manage the on-site in Huntington Beach.

10/1990-5/2004 GTECH Corporation Santa Fe Springs, California

FIELD SERVICE SUPERVISOR

Serve in increasingly responsible leadership positions during a successful fourteen-year period. Promoted to Field Service Supervisor in September 1994, serving as part of a team providing decision-making on Customer Service, personnel, and fiscal issues.

Maintain a strong team-oriented work environment while training, scheduling, and supervising the activities of 34 Field Service Technicians, 3 Screening Technicians, and a Delivery Driver. Conduct staff meetings, prepare employee evaluations, and review weekly performance reports.

Served as the site’s Hotline/Dispatch Manager in Sacramento California, from August 1997 through March 1998, managing a team of 39 Hotline and Dispatch operators, one Hotline supervisor and one Dispatch supervisor.

EDUCATION

November 1990 California Business Institute El Monte, CA

Certificate, Electronic Technician

GTECH Supervisor Training Course Customer Service Course, Alexander/Hancock Associates

GTECH Time Management Course Communication Training, Alexander/Hancock Associates

GTECH Clarify Software Course Team Building Course, Alexander/Hancock Associates

Cal/OSHA Compliance Training

OSHA Safety Training Arizona Safety Center

Contact this candidate