Administrative Professional with Customer Focus
Resume:
Vanessa Williams
Hoboken, NJ *****
*****************@******.***
Dynamic administrative professional with extensive experience in patient coordination and customer service. Enhanced operational efficiency by streamlining scheduling and insurance verification, achieving significant improvements in patient satisfaction. Proven ability to train and onboard new staff, fostering a collaborative team environment. Specialized in maintaining accurate records and ensuring compliance with regulatory standards, poised to contribute effectively to organizational success.
Work Experience
Patient Care Coordinator
Optum - North Arlington, NJ
March 2022 to December 2025
• Greet patient when entering the practice.
• Obtaining prior authorization from insurance companies to get medication approved.
• Obtain accurate and updated patient information, such as name, address, insurance information.
• Perform insurance verification on the date of service.
• Confirms and schedule appointments.
• Answer telephone calls promptly and courteously.
• Collects co-pays or outstanding balances on the date of service.
• Perform referral documentation promptly.
• Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies of lab results or specialist reports.
• Keep abreast of current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA requirements.
• Training new hires for the front desk role.
General Manager
Cubesmart Self Storage- Bayonne, NJ
March 2018 to March 2022
• Running a property of 1,500 customers.
• Supervise a staff of 4 teammates.
• Keeping receipts for payments, processing rent and retail sales.
• Follow through with customers by making rigorous collections calls to prevent customers’ losses and to increase the company’s revenue.
• Maintain office and property cleanliness, keep storage units ready for customers to move in, as well as complete light maintenance projects.
• Setting up lien customers up for auction, scheduling them on the auction website, as well as cutting the customers' locks.
• Receive and process customers payments via cash, check, credit/debit and making bank deposits per company guidelines.
• Tallying up daily payments from customers at the end of shift.
• Having knowledge of the customers, market trends and principles to successfully market storage units.
• Create spreadsheets for customers who have provided their own personal homeowners/renters insurance.
• Educated fellow teammates on company systems and policies.
• Examine merchandise to verify that it was correctly priced and displayed.
• Set up and schedule auctions for customers who are late with payments.
• Gather monthly receipts from purchased items for the store for budget tracker report.
• Oversee general operations of storage.
• Drove sales to meet monthly goals.
• Trained and on-boarded new employees.
• Maintained inventory on sales floor.
• Managed and oversaw merchandising displays.
• Managed price markdowns.
• Handle customer complaints and issues.
• Setting up monthly auctions/disposal sales.
Financial Coordinator
Jersey City Dental Spa-Jersey City, NJ
September 2017 to February 2018
• Verifying insurance for patients.
• Doing insurance breakdowns when insurance is given as well as before appointments.
• Printing out claim aging reports to see if claims were paid.
• Electronically resubmitting claims back to the insurances companies when they are not paid, due to lack of information in a timely manner.
• Tallying up daily payments from patients and insurance companies.
• Screening patient’s appointments on Dentrix to make sure all insurance information is good.
• Calling or texting patients to provide their correct insurance information when invalid.
• Running day sheets and matching up credit card payments as well as check payments to reports.
• Write and submit appeal letters to insurance companies when claims are not paid. Picker/ICQA
Amazon-Carteret, NJ
September 2016 to June 2017
• Take picking orders from supervisors and attempt to find products in the Amazon warehouse.
• Check product to ensure that it is in proper working condition and is not damaged.
• Handle voice directed picking processes by following set protocols.
• Pick items manually or by using electronic scanning devices.
• Focus on cycle-counting and related analysis/research to understand and correct any variances in inventory as well as audits.
Kitchen Associate / Machine Operator
Blue Apron-Jersey City, NJ
April 2015 to September 2016
• Prep food to make sure customers obtain the correct item for menu chosen.
• Full execution of all ingredient fillings for each week’s box.
• Responsible for portioning each ingredient and getting it ready for Pack.
• Scanning boxes and palettes.
• Lifting heavy boxes of products and bins.
• Leading a team of employees from temp agencies.
• Fixing the automation machines when they break down.
• Responsible for set-up operations
• Assembled units in a timely fashion
• Experienced in verifying production logs or products in production Client Service Coordinator
Banfield Pet Hospital-Secaucus, NJ
October 2015 to January 2016
•Answer incoming phone calls as well as customers' questions.
•Calling clients to remind them of upcoming appointments.
•Faxing medical records.
•Scheduling appointments for new and existing clients.
•Providing excellent customer service.
Health Care Researcher
WFS Services Inc.-Secaucus, NJ
September 2012 to October 2014
• Work with United Health Services and two major hospitals, Binghamton Hospital and Wilson General Hospital.
• Verify Insurances for patients.
• Calling insurance companies to follow up on claim status.
• Posting money from insurance companies and patients.
• Follow-up with insurance companies regarding insurance payments.
• Answering billing calls from patients and insurance companies.
• Work with all major medical insurance companies.
• Data Entry
Education
Diploma in Medical Billing and Coding
Anthem Institute - Jersey City, NJ
July 2013
Diploma
Weehawken High School - Weehawken, NJ
June 2007
Skills
• Hands-on experience in counting and sorting various product items.
• Great attention to detail.
• Able to work efficiently in a fast-paced environment.
• Bilingual (Spanish)
• Dentrix
• Epic
• Medical Terminology
• Scheduling Appointments
• Chart Filing
• 50 WPM
• Data Entry
• QuickBooks
• Retail Management (10+ years)
• Key Holder (2 years)
• Inventory (10+ years)
• Retail (10+ years)
• Scheduling (4 years)
• Merchandising (10+ years)
• Team Building (2 years)
• Cash Handling (10+ years)
• Customer Service (10+ years)
• MS Office (10+ years)
• Management (2 years)
• Microsoft Office (10+ years)
• Microsoft Word (10+ years)
• Sales (10+ years)
• Marketing (2 years)
• Excel (6 years)
• Retail Sales
• Spanish
• Medical Billing
• Insurance Verification
• EMR Systems
• HIPAA
• Medical Coding
• Epic (1 year)
• Hospitality
• Microsoft Access
• Dental office experience
• Bilingual
• Customer service
• Microsoft Excel
• Dental receptionist
• Organizational skills
• English
• Phone etiquette
• Medical Records
• Medical Scheduling
• Medical records
• EMR systems
• HIPAA
• Medical terminology
• Epic
• Customer service
• Microsoft Access
• Research
• Supervising experience
• Leadership
• Retail sales
• Cash register
• Cash handling
• Merchandising
• Fraud prevention and detection
• Medical coding
• Microsoft Outlook
• Computer skills
• Typing
• Front desk
• Accounts receivable
• Hospitality
• Office management
Certifications and Licenses
Driver's License
Clinical assistant
Contact this candidate