Healthcare Administrative Coordinator with 10+ Years Experience

Maria E. Tupper

347-***-**** **********@*****.*** Brooklyn, NY 11218 Bilingual: Spanish

PROFESSIONAL SUMMARY

A highly resourceful administrative professional, she excels at streamlining operations, supporting executive leaders, and managing complex administrative functions with precision. She brings strong expertise in budget planning, financial reporting, procurement, and process improvement, paired with sharp problem-solving skills in both English and Spanish. Known for elevating team performance, strengthening compliance, and maintaining disciplined, professional operations, she consistently delivers impactful organizational support.

PROFESSIONAL EXPERIENCE

CLIENT ADVOCATE / ADMINISTRATIVE ASSISTANT

Justice Center for the Protection of People with Special Needs, Oct 2024 - present

Provide administrative support to the Assistant Chief and all business units in the Brooklyn Regional office.

Manage main phone line; route calls and messages via email/text.

Prepare outgoing correspondence and legal documents; handle incoming/outgoing mail.

Manage the STAMPS.com postage account; coordinate USPS drop-offs and FedEx pick-ups.

Maintain inventory; process procurement orders, vouchers, and reimbursement requests.

Serve as IT point person—set up equipment, troubleshoot issues, and ensure devices remain operational.

Oversee and document fleet maintenance, inspections, fueling, and seasonal prep.

Schedule interviews, onboarding activities, trainings, and maintain office calendars.

Complete OAG travel documentation and reconcile with credit card statement.

Generate weekly and monthly VPCR reports.

Secure legal and evidentiary materials; dispose of closed case files and physical evidence per policy.

Coordinate visitor access with Security; greet and assist visitors with professional customer service.

Provide backup support to the Bronx Regional Office and act as a point of contact for new hires.

Review and update office procedures and forms to support operational efficiency.

Research administrative rules and procedures to address compliance and operational issues.

Perform additional duties as needed to ensure smooth office operations.

CAREGIVER

Career Break, Feb 2024 – Oct 2024

Served as primary caregiver for a family member, managing daily care needs.

Kept proper care records and communicated with medical professionals about the patient care plan.

Coordinated and attended doctor appointments, administered and managed medications, and monitored vitals.

Purchased, planned and prepared meals and made healthy food accessible.

Pursued professional development courses and began studying French.

Hospital for Special Surgery

ADMINISTRATIVE COORDINATOR, May 2015 – Jan 2024

Supported Senior Director by managing clerical tasks and resolving supervisory issues.

Designed and distributed forms in alignment with brand guidelines.

Utilized Dimensions to track attendance and oversaw payroll processes for over 50 staff members.

Managed a $1.6M medication budget, negotiating a 1.5% cost reduction on medication invoices.

Procured supplies and ensured timely invoice delivery to Accounts Payable.

Applied Tableau for data visualization and Monday.com for project management.

Supervised 20 clinical staff members and facilitated new employee onboarding.

Hospital for Special Surgery

ADMINISTRATIVE ASSISTANT, Sep 2013 – May 2015

Produced reports and presentations from PMS data.

Used Kronos to manage staff schedules, attendance, and benefit time off.

Educated staff on Microsoft Applications for EMR system transition.

Conducted preventive maintenance and repairs for office equipment.

Updated department intranet pages using OpenText (web content management system).

Contributed to Newsletter and Employee Engagement Committees.

Deveraux Baumgarten

BILINGUAL LEGAL SECRETARY (per diem), Mar 2013 – Aug 2013

Drafted bilingual (Spanish) letters, pleadings, and conducted client/insured demographics investigations.

Coordinated client conferences, attorney meetings, and depositions.

Managed attorney calendars and tracked court appearance dates and filing requirements.

Maintained filing and retrieval systems and recorded meeting discussions for historical reference.

Grey Group Latin America

BILINGUAL SENIOR EXECUTIVE ASSISTANT, Apr 2012 – Feb 2013

Supported the President & CEO, managing calls, email and calendar, prioritizing based on time sensitivity.

Coordinated meetings and conference calls, handling logistics like venue, menu, and AV equipment.

Built strong relationships with Grey Latin America offices, regional, and global teams.

Managed global travel: itinerary, accommodations, visas, and expenses for efficiency and cost-effectiveness.

Assisted with special initiatives as directed by the President & CEO. demonstrating flexibility, adaptability, and complete discretion.

EDUCATION

Capella University

Bachelor of Science, Health Care Administration

Harcum College

Associate of Science, Travel and Tourism Management

COMPETENCIES

Administrative Operations & Office Management

Executive & Legal Administrative Support

Calendar, Scheduling & Meeting Coordination

Travel Planning & Expense Reconciliation

Procurement, Budget Support & Cost Control

Confidentiality, Compliance & Records Management

Front Desk Support & Customer Service

Staff Onboarding, Training & Leadership Support

Technical Troubleshooting & IT Coordination

Data Entry, Tracking & Analysis (Excel, Tableau)

Project Management & Collaboration Tools

(Monday.com, Concur, Kronos, Dimensions, STAMPS.com)

Fleet & Facilities Coordination

Fluent Bilingual (English/Spanish)

LICENSE / CERTIFICATION

American Heart Association

Heart Saver/AED Certified, expires 11/2026

New York State Department of Motor Vehicles (DMV)

Class D License, expires 10/2033

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