Senior Business Analyst CI Polygraph Eligible

ROSHITA MEHTA SANDHU

Business/Systems Analysis Product Ownership Project Management

CSPO, CSM, CBAP

Sterling, Virginia • +1-703-***-**** • ***********@*****.*** • LinkedIn: Roshita Mehta Sandhu

Work Authorization: U.S. Citizen Reference: Available upon Request

SENIOR SYSTEMS & BUSINESS ANALYSIS LEADER

Results-driven Business Systems Strategist and Senior Analyst with 18+ years of experience leading enterprise-scale digital transformations, process automation, and loan ecosystem modernization across the Secondary Mortgage domain. Known for rigorous requirements, governance, traceable system workflows, and high-precision delivery (95% accuracy). Excels at aligning business, risk, and technology stakeholders to modernize legacy systems, streamline data orchestration, and deliver fast-paced, high-value, audit-compliant complex solutions.

Strengths: Analytical Thinker, Strong Communicator, Detail Oriented, Problem Solver, Fast Learner and Self-Motivated

CORE COMPETENCIES

Functional: Business & System Requirements Gathering / Documentation• Requirements Traceability • Gap Analysis • Functional Specifications • User Stories Creation/Acceptance Criteria Definition • Backlog Management & Prioritization • Process Modeling (UML / BPMN) • Workflow Automation (Appian/RPA) • Change Control • Defect Triage & UAT Support • Estimations & LOE • Resource Allocation • SOPs • User Guides/Operations Documents • End User Training

Technical: Enterprise Data Mapping • Data Validation & Controls • System Integration • SDLC / Agile/ EDM / RUP • Cloud & Platform Migration • Solution Design • UX Design & Wireframing • Product Ownership • Roadmap Alignment • Customer Engagement

Leadership: Stakeholder Management • Leadership Management • Team Mentoring • Cross-Functional Collaboration • Strategic Decision-Making & Enterprise Process Modernization

TECHNICAL PROFICIENCIES

Platforms/Tools: BPM, RPA, DOORS, HP ALM, JIRA, Confluence, Version One, MS Project, Visio, ARIS, Requisite Pro, ClearCase, SharePoint, AWS, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access)

Languages & Data: SQL, XML, DB2, MS SQL Server

Methodologies: Agile (Scrum/Kanban), RUP, SDLC, BPMN, UML

Artifacts: SRS (Software Requirements Specification), FSD (Functional Specification Documents), Use Cases, AUC (Acceptance Use Cases), Wireframes, Activity & Sequence Diagrams, UX Mockups, BDD, TDD

CERTIFICATIONS

CBAP • CSPO • CSM • ITIL v3 Foundation

EDUCATION

oMBA – Finance & Information Technology, Fox School of Business, Temple University, Philadelphia, PA

oPGDMM - Marketing, Times School of Marketing, Delhi, India

oMicrosoft Certified Software Developer, NIIT, New Delhi, India

oSystems Management & Computer Science, NIIT, New Delhi, India

oB.Sc. (Honors) – Resource Management, Delhi University, India

PROFESSIONAL EXPERIENCE

Freddie Mac - Product/System Analyst - Tech Lead & IT Product Owner (Business Process Automation)

Nov 2017 – Oct 2025

Transformed over 18 legacy manual processes into high-impact automated workflows applications, delivering rapid results, cost savings, and improved user experience enterprise-wide.

oSpearheaded automation of legacy and manual processes across departments, improving efficiency, communication, and UX through simplified workflows and iterative user feedback.

oLed end-to-end delivery of automated workflows for Legal, Internal Audit, and Corporate Security divisions.

oConceptualized and delivered Data Adjustment Tool (DAT) — Freddie Mac’s first BPM-RPA integrated solution, reducing data correction time from 8–10 days to hours, cutting operational costs, risks, and reliance on three technology teams.

oDelivered multiple successful releases, while managing product strategy, product backlog and prioritization, resource allocation, and feature roadmaps.

oConducted enterprise-level process and tool assessments to identify automation opportunities and enhance product performance.

oDefined, tracked, and presented product metrics to senior management to demonstrate measurable business value and ensure user satisfaction.

oDelivered product demos and training to boost user adoption and customer engagement.

oPrepared Level of Effort (LOE) estimates coordinated cross-functional inputs and presented proposals to leadership for approval.

oDocumented key deliverables including User Stories, Activity Flow, using JIRA and Confluence.

oProvided user training and user documentation for business and IT stakeholders to enable smooth adoption

oTransformed UX for multiple products through workflow optimization and user-centered design, boosting adoption and engagement.

oManaged user stories and acceptance criteria and requirements updates, change requests, and defect tracking using JIRA while supporting project team through development, SIT, and UAT phases.

oPerformed UAT testing for customers for all products before product delivery.

Freddie Mac - System Analyst, Senior – SF Pricing & Sourcing - Sept 2006 – Oct 2017

Delivered 17+ mid-to-large-scale ($5–30M) projects across Loan Sourcing, Securitization, and Taxation systems as the Lead System Analyst. The initiative delivered included LAS Adaptation for Selling UI & SSO Portal, eMortgage, FHLBC, Single Security, Pricing Execution, and IE Remediation.

oMaintained 99% documentation accuracy, 0% QC findings, and only 0.1% requirements-based change requests, and recognized by the Requirements Center of Excellence.

oRevitalized delayed projects to meet delivery timelines through proactive planning, coordination, and adherence to control gates.

oSupported project managers across requirements, development, SIT, and UAT phases; facilitated stakeholder sessions, walkthroughs, and SME interviews to capture business requirements and translate them into clear system specifications.

oDeveloped Work Breakdown Structures (WBS) and Level of Effort (LOE) estimation models with 50%–85% confidence accuracy; reviewed team deliverables to ensure compliance with industry standards.

oDocumented key deliverables including SRS, Use Cases, Functional Specifications, and Process Models; managed change requests, defect tracking, risks, and issues using DOORS and ClearQuest.

oProvided training and user documentation for business and IT stakeholders to enable smooth adoption and knowledge transfer.

Freddie Mac - Senior Business Application Analyst – Single Family Pricing – Aug 2005 – Aug 2006

Supported Project Enterprise (PE) a Corporate-wide initiative automating loan sourcing and servicing by transitioning legacy systems to a unified web-based platform.

oIdentified system gaps and defined requirements for the Pricing Manager Application (PMA); facilitated stakeholder sessions, requirement workshops, and UML modeling to produce documentation aligned with enterprise standards.

oManaged requirements updates, change requests, and defect tracking using ClearCase and ClearQuest, supporting project managers through development, SIT, and UAT phases and securing signoffs across project gates.

oDeveloped user guides, operational specifications, and conducted end-user training and knowledge transfer; collaborated with the DOORS support team to enhance requirements traceability and documentation processes.

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