Senior IT Systems Administrator and IAM Specialist

Charles Shell Carteret, NJ *****

WORK EXPERIENCE

System Administrator I, Mondo

August 2025 – Present

- Supported the Revenue Operations team by provisioning and managing GTM integrations.

- Administered and maintained LinkedIn Sales Navigator licenses and sales enablement tools including Lusha, Trumpet, TrainHQ, LeadIQ, Gong, and related platforms.

- Ensured seamless onboarding and license assignments while maintaining compliance and optimizing usage.

- Collaborated cross-functionally with Sales, IT, and Operations to improve system performance and efficiency.

- Leveraged automation and system best practices to support a scalable environment.

Lead Technical Specialist / L2 Tech Support (LCM), BlackRock

September 2024 – August 2025

- Provided advanced technical support resolving complex hardware and software issues.

- Supported LCM environments using VMware vSphere and Workspace ONE.

- Administered Active Directory via TechToolBar.

- Led Windows 10/11 migration projects impacting 27K+ employees.

- Developed SailPoint–Workday custom connectors.

- Provided trade floor support (Bloomberg, Flextrade, Bids).

- Delivered BAU support and incident resolution via ServiceNow using ITIL practices.

SCMI – Contracted for Amgen, Tampa, FL

May 2022 – July 2022 & February 2023 – August 2024

Lead Technical Specialist

- Led SailPoint IdentityNow implementation and IAM migrations.

- Designed and deployed Okta SSO solutions.

- Supported Windows 10/11, macOS, Windows Server, Exchange, O365, and Active Directory.

- Performed Windows 10 to 11 migrations via SCCM.

- Supported Cisco VPN, Salesforce, Pulse Dialer, and ServiceNow.

- Managed IT asset lifecycle and resolved Autopilot issues.

Senior System Analyst, Indotronix – Contracted for Verizon

July 2022 – February 2023

- Installed and deployed Windows 7, 10, and 11.

- Supported desktops, laptops, IP phones, and Mac devices.

- Provided Salesforce Admin Level 1 support.

- Supported Citrix, VMware Workspace ONE, VPN, and ServiceNow.

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