Job Opportunities: Housekeeping Manager/Supervisor (Ireland/

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Ganeshan Ammangod

The Domain Hotel,Housekeeping Department

Po Box 5288, Bahrain, Mobile No: 36860331,66395610 Email: 1. ******************@*****.***

CAREER OBJECTIVE

To gain experience and exposure in a reputed organization where I can expand my skills, take on new challenges, and contribute to the growth and success of the company while continuously developing myself.

SKILLS

I have obtained skills in sports and drama during my primary and secondary education wherein I was able to gather leadership and teamwork qualities and a high degree of confidence to accept responsibilities,

• International standardize customer service skilled

• Self-motivated personality

• Excellence in communication and listening skills

• Fast learner and good moral teamwork player

• Good level of Microsoft and outlook software

• Opera software handling

• FBM software handling

• FMC software handling

EDUCATIONAL QUALIFICATION

12th from Calicut University.

10th from Department of General Education, Kerala

India. Completed course of proficiency in MS Office from LBS Center, Thiruvananthapuram 2 P a g e

WORK EXPERIENCE

PRESENT EMPLOYMENT – The Domain Hotels Spa Bahrain, 5 Star Luxury Hotel

. HOUSEKEEPING MANAGER 2017 TO

• Supervise and lead the entire housekeeping team, including supervisors, room attendants, public area attendants, and laundry staff.

• Plan daily, weekly, and monthly operations to maintain cleanliness across all guest rooms and public areas.

• Ensure the department operates efficiently within the hotel’s brand standards and guest expectations.

• Conduct daily briefings and assign duties to staff based on occupancy and operational priorities.

. Quality Control & Inspections

• Inspect guest rooms, public areas, and back-of-house spaces to ensure cleanliness, order, and maintenance standards are met.

• Ensure that VIP, honeymoon, and long-stay rooms receive special attention and setup.

• Follow up on guest feedback and inspection reports to correct deficiencies promptly.

. Guest Service Excellence

• Maintain a high level of guest satisfaction by ensuring prompt response to guest requests and complaints.

• Coordinate with the Front Office to ensure rooms are ready for check-in and meet brand presentation standards.

• Handle guest lost and found items according to hotel policy.

. Staff Training & Development

• Train, coach, and motivate team members on cleaning techniques, hygiene, safety, and customer service.

• Evaluate staff performance and recommend promotions, transfers, or disciplinary actions when required.

• Conduct regular refresher training sessions and cross-departmental learning programs.

. Inventory & Cost Control

• Manage housekeeping supplies, linen, uniforms, and guest amenities inventory. 3 P a g e

• Ensure cost control by monitoring consumption, preventing waste, and optimizing procurement.

• Coordinate with the purchasing and finance departments to ensure timely ordering and budget compliance.

. Coordination with Other Departments

• Liaise with Front Office, Maintenance, and Laundry to ensure smooth operations and timely room readiness.

• Work closely with Food & Beverage and Banquets for event setups, deep cleaning schedules, and special requirements.

• Support the Safety & Security department in maintaining emergencies and safety procedures.

. Administrative & Reporting Duties

• Prepare daily housekeeping reports (room status, lost & found, maintenance requests).

• Plan and schedule deep cleaning, spring cleaning, and special maintenance projects.

• Maintain records of staff attendance, performance, and departmental budgets.

• Ensure compliance with hotel policies, local regulations, and health & safety standards.

Continuous Improvement

• Implement new cleaning technologies and eco-friendly practices.

• Regularly review operational standards to enhance efficiency and guest satisfaction.

• Participate in management meetings and contribute to strategic hotel planning. SUPERVISOR since 30 –MAY- 2013 (Pre-Opening Team)

Job Responsibilities

Prepare working sheets for floors assigned for that day.

Ensuring the required standard of cleanliness and maintenance of all guest rooms, floor corridors, linen stores, staircases, public and back of the house areas is always maintained

Plan, organize and brief housekeeping staff on the shift and co-ordinate activities ensuring highest standards of hygiene are maintained. Allocate staff to various areas on the shift to ensure maximum efficiency of performance and optimum utilization of resources

Inspect all vacant rooms, not sold in the previous night and be sure they are ready to be for sold next guest to occupy. If tidiness or cleaning is required, then the room attendants to be informed to do the full need. Report any linen discrepancies to Linen Room

Report all check-outs to Housekeeping attendants or any other information such as ASAP rooms or early make-up.

Supervising the room attendants daily and communicating effectively with the evening Shift leader/ supervisor to ensure the smooth running of the department. Work closely with other housekeeping Shift Leader/Supervisors, laundry and front office personnel, to ensure all tasks are completed effectively, on time and to the required standards Maintaining the specified linen, cleaning materials, and guest supplies stock on designated 4 P a g e

blocks always, ensuring that linen is in good condition, correctly pressed and stain free

Inspection of all vacant rooms to ensure all cleaning and maintenance duties have been completed to the required standards before returning them to reception for release. Inspect all occupied rooms after servicing to ensure that all cleaning and maintenance duties have been completed to the required standards and that guest’s personal items have been cleaned as per the hotels policy.

Ensuring that lost property is immediately deposited into the housekeeping office and registered in the logbook and entered the Property Management System in order for the front office and or reception to accurately handle any enquiries.

Report, record and follow up maintenance faults on all designated blocks to ensure that occupied and released rooms are fully cleaned and functional, including recommending repairs and replacements to the Housekeeping Manager/ Executive Housekeeper

Resolve any unobtrusive manners, complaints from guests with regard to housekeeping issues and to foresee any problems on the future shift and highlight the same to the Housekeeping Manager/ Executive Housekeeper

Assisting the training of the new staff and re-training of the existing staff in order to maintain in the required standards

http://www.thedomainhotels.com/

WORKING EXPERIENCE – DUBAI and ABU DHABI

2 YEARS and 9 MONTH EXPERIENCE AT GRAND MILLENNIUM AL WHADA, ABU DHABI PREE OPENIG TEM MEMBER

Grand Millennium Al Wahda Hotel, Abu Dhabi as a Floor Supervisor, from 27th August 2010 to April 10 2013

http://www.millenniumhotels.ae/grandmillenniumalwahda As Housekeeping Coordinator Training in Grand Millennium

• Daily handling of phone communication between guest, department and follow colleague, Complaints handling internally and externally. Communicate with Manager on meetings& Appointments coordinate with Supervisors in the recruitment of Rooms detail to be clean and put to standard Handling incoming and outgoing telephone calls promptly, courteously in mature manner and in accordance with Hotels International Procedures. Ensuring throughout the day that rooms are regularly updated t the correct status

.

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Intercontinental and Crowne Plaza Dubai Housekeeping Department as a Room Attendant since 23 may year 2007 to 20 march 2010 Worked as a Tailor in Crowne plaza Dubai 8 month 2009 to 2010 year http://www.Crowne plaza dubai.com

OTHER QUALIFICATIONS

Following Hotel Management Program at in Crowne Plaza, Dubai. Self-dialer at Intercontinental Hotel Crowne Plaza Dubai Won an I Clean awards for Most improving Room Attendant and Top Performing Room Attendant

Cross training about Opera System in Housekeeping Department EXTRA CURRICULAR ACTIVITIES

Followed management skills program at Business management system Subject covered: - Leadership, Motivation, Teamwork, Time Management, Presentations, and Customer

Care etc…

Followed Hygiene Practices for Food Handlers Programmer at Institute of Industrial Techno-

Management (Pvt) Ltdnic

Subject covered: -Personal Hygiene, Kitchen Hygiene, Process of cleaning, Food Hygiene PERSONAL DETAILS

Date of birth : 4/05/1976

Sex : Male

Marital Status : Married

Religion : Hindu

Nationality : Indian

Languages Known : English, Hindi, & Malayalam

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PASSPORT DETAILS

Passport Number : P1966961

Place of Issue : Bahrain

Date of Issue : 08/12/2016

Date of Expiry : 07/12/2026

Visa Status : Employment Visa

Personal Cpr No : 761368000

REFERENCE

Abhinav Bhardwaj

Room Division Manager,

The Domain Hotel.

P.O. Box.5288,

Manama,

Bahrain

Mobile No- 66395620

DECLARATION

I hereby declare that all the above furnished information is correct and true to the best of my knowledge and belief.

Thanks Ganeshan Ammangod

Applicant

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