Compassionate Home Health Aide and Caregiver

Laura D Madden

Phoenix, AZ *****

*********************@*****.***

+1-480-***-****

Professional Summary

Being blessed to be a caregiver for the last 30 years and having the opportunity to have owned 2 successful businesses, I know I still have so much to learn. However, I am looking to take life in a little different direction. I am not afraid of hard work and I love to learn new things and I'm a fast and eager learner. My motto in life is "Life is an adventure, and I want to get the most out of it that I can" weather its a parallel adventure or somewhere else, I'm definitely ready and willing to learn and grow in a new position.

Authorized to work in the US for any employer

Work Experience

Home Health Aide/ Assistant

Legends HomeCare Assistants-Scottsdale, AZ

January 2023 to June 2025

• Self employed

• Calender management

• Mobility assistance

• Medication management

• Wound care

• Personal Assistant

• Shopping

• Dietary assistance

• Record keeping

• Maintained confidentiality and ethical standards in healthcare Home Health Aide

BrightStar Care-Scottsdale, AZ

May 2023 to January 2025

• Hoyer chair

• Hoyer lift

• Calender managment

• Wound care

• Maintained confidentiality and ethical standards in healthcare.

• Provided compassionate and personalized care to patients in their homes, ensuring their comfort and well-being

• Assisted with daily activities such as bathing, dressing, grooming, and medication administration

• Monitored vital signs and reported any changes or concerns to the healthcare team

• Managed medical appointments and transportation logistics for patients to ensure timely access to healthcare services

• Collaborated with interdisciplinary teams to develop individualized care plans based on patient needs and goals

• Administered medications according to physician instructions while adhering to proper dosage guidelines

• Assisted in meal planning, preparation, feeding assistance, dietary restrictions adherence, and monitoring fluid intake of patients as required by their health conditions

• Provided transportation for patients to medical appointments, therapy sessions, or social outings as needed

• Demonstrated sensitivity and respect for cultural differences when providing care to diverse patient populations

• Responded promptly to emergency situations by following established protocols and seeking appropriate assistance

• Attended training sessions regularly to stay updated on best practices in home healthcare

• Assisted patients with cognitive impairments through memory stimulation exercises and engagement in mentally stimulating activities

Direct Care Provider

Anodyne Independent Living Specialists-Glendale, AZ December 2022 to August 2024

• Medication administering with records

• Assisted with ADL's (Activities of Daily Living).

• Trained and proficient in Hoyer lift.

• Developed and implemented behavior intervention plans for individuals with behavioral challenges

• Collaborated with a multidisciplinary team to create individualized treatment plans

• Provided direct support and coaching to individuals in implementing behavior management strategies

• Monitored and documented progress towards behavioral goals, making adjustments as needed

• Utilized evidence-based practices and interventions to promote positive behavior change

• Participated in team meetings to discuss client progress, share insights, and coordinate care

• Implemented data collection systems to track behavioral trends and outcomes over time

• Supported individuals in developing social skills, emotional regulation, and coping mechanisms

• Maintained confidentiality of sensitive information regarding clients' personal lives

• Advocated for the rights of individuals with disabilities by promoting inclusion and accessibility

• Collaborated with other professionals such as psychologists, speech therapists, occupational therapists etc

Caregiver

Home Instead Senior Care-Surprise, AZ

June 2022 to January 2023

• Kept detailed and confidential records.

• Communicated effectively with families and healthcare teams

• Promptly reporting any significant changes or concerns.

• Kept detailed records of all activities and life events. Direct Support Professional (DSP)

Alliance Behavioral Care-Phoenix, AZ

June 2022 to December 2022

• Assisting with daily living activities

• Monitoring emotional changes

• Administered medication

• Ensured a safe environment

• Responded to crises

• Offered emotional support

• Organized therapeutic activities

• Collaborated with mental health. professionals

• Documented interactions.

• Implemented crisis intervention techniques when needed, following established protocols for de- escalation and resolution.

Housekeeping, warehouse & Hospitality Manager

Jars Metro Management-Phoenix, AZ

March 2021 to June 2022

• Worked independently between 3 stores.

• Maintained corporate offices

• Conducted regular audits to maintain inventory accuracy and minimize loss

• Maintained effective communication channels between different departments within the organization

• Liaised with vendors and suppliers to ensure timely delivery of materials and resolve any issues

• Developed and implemented standard operating procedures (SOPs) for various warehouse processes

• Provided exceptional customer service to guests, ensuring a positive and memorable experience

• Maintained cleanliness and organization of dining areas, ensuring a pleasant atmosphere for guests

• Effectively handled guest inquiries, complaints, and requests in a professional manner

• Adhered to health and safety regulations at all times to ensure the well-being of guests and staff

• Maintained inventory levels by monitoring stock levels regularly

• Assisted with event planning and execution, ensuring seamless coordination between departments

• Served as a brand ambassador, promoting the company's values and mission to guests

• Managed multiple tasks simultaneously during busy periods while maintaining attention to detail Home Health Aide

Home Instead Senior Care-Surprise, AZ

March 2020 to February 2021

• Provided compassionate and personalized care to patients in their homes, ensuring their comfort and well-being

• Assisted with daily activities such as bathing, dressing, grooming, and medication administration

• Monitored vital signs and reported any changes or concerns to the healthcare team

• Maintained a clean and safe environment for patients by regularly sanitizing equipment and living areas

• Supported patients with mobility issues by assisting with transfers, ambulation, and exercises as prescribed by healthcare professionals

• Managed medical appointments and transportation logistics for patients to ensure timely access to healthcare services

• Documented patient observations accurately in medical records, including changes in condition or behavior

• Collaborated with interdisciplinary teams to develop individualized care plans based on patient needs and goals

• Administered medications according to physician instructions while adhering to proper dosage guidelines

• Performed light housekeeping duties such as laundry, dishwashing, tidying up patient's living space for a comfortable environment

• Aided in wound care management including cleaning wounds under supervision from nursing staff

• Demonstrated empathy while supporting individuals coping with chronic illnesses or end-of-life situations

• Provided transportation for patients to medical appointments, therapy sessions, or social outings as needed

Customer Service Representative

Cheaper Window Glass/Ameristar Screen and Glass-Phoenix, AZ November 2018 to January 2020

As a Customer Service Representative

• Provide information in a professional manner, both in-person and over the phone.

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution

• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information

• Upsold additional products or services to customers based on their needs and preferences

• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently

• Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary

• Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure

Home Health Aide

Andrea's Angels-Greeley, CO

April 2010 to November 2018

• Worked independently

• Personal care giver for disabled and seniors.

• Worked 12hr shifts and overnights.

• Demonstrated Patience, Empathy and Compassion

• Handled all household duties

• Medication prompts and vitals

• Assisted with ADL's (Activities of Daily Living). Owner/Operator

Hairs To You!-Greeley, CO

August 1997 to July 2017

• Managed clients at 2 local Hospitals and 2 long term care facilities and 6 daycares.

• Demonstrated compassion and patience to all age groups.

• Managed a small mobile team

• Product ordering, training and sales

• Customer care

• Mobile

Education

High school diploma

Cactus High school-Glendale, AZ

August 1983 to June 1987

Skills

• English

• Warehouse management

• Leadership

• Data entry

• Medical terminology

• Phone etiquette

• Cash register

• HIPAA

• Direct patient care

• Inventory control

• Filing

• Managed care

• Business operations

• Interpersonal communication

• Animal care

• Caregiving

• Accounting

• Grocery store

• Geriatrics

• Outbound calling

• Care plans

• Behavioral health

• Negotiation

• Typing

• Store opening procedures

• Customer returns handling

• Customer support

• Alzheimer's Care

• Inventory management

• Home health

• Childhood development

• Customer inquiry handling

• Inside sales

• Payment reconciliation

• Research

• Community engagement

• Organizational skills

• Retail management

• Cash handling machinery

• Data collection

• Training

• Meal preparation

• POS systems

• Vital signs

• Supervising experience

• Phone communication

• Working with people with developmental disabilities

• Writing skills

• Communication skills

• Balancing cash drawers

• Word processing

• Payment verification

• Search engines

• Calendar management

• Microsoft Excel

• Phone answering

• Basic math

• Office experience

• Organizing storage areas

• Client communication

• Windows

• Clear language communication

• Grammar Experience

• Order assistance

• Working with people with disabilities

• Administrative experience

• Cooking

• Hospital experience

• Childcare

• Driving

• Phone reception

• Technical Proficiency

• Delivery driver experience

• Group home

• Payroll

• Paratransit

• Resident's rights

• Customer communication

• Attention to detail

• Hair styling

• Intake

• Client rapport building

• Computer operation

• Clerical experience

• Computer skills

• Microsoft Outlook

• Sales

• 10 key typing

• Computer literacy

• Working with geriatric patients

• Task prioritization

• Identifying new business opportunities

• Animal handling

• Making change

• Phone call management

• Front desk

• Microsoft PowerPoint

• Email management

• Customer service

• Patient interaction

• Appointment scheduling

• Human resources

• Call center

• File organization

• Detecting counterfeit currency

• Medication Administration

• NICU experience

• Microsoft Word

• Direct support

• Cash register operations

• POS

• ADP

• Retail sales

• Time management

• Refund processing

• Fine dining experience

• Management

• Working as an executive assistant

• Automobile transportation

• Cash handling

• Teamwork

• Payment card processing

• Electronic health records (EHR) management

• Business development

• Multi-line phone systems

• Memory care

• Customer complaint resolution

• Retail price checking

• Store closing procedures

• Hospice Care

Certifications and Licenses

Current TB test Neg. result

First Aid Certification

CPR Certification

Driver's License

July 2019 to July 2027

AED Certification

CDL A

Level 1 finger print card

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