Patient Access & Service Specialist Managerial Focus

PATRICE KIERRA BROWN

Philadelphia, PA ***** • 215-***-**** • ****************@*****.***

PROFESSIONAL SUMMARY

Remote-savvy Patient Access & Patient Services Specialist with extensive experience supporting large healthcare systems, including Jefferson Health, Temple Health, Penn Medicine, and Main Line Health. Skilled in insurance verification, multi-department scheduling, Epic EHR, prior authorizations, and high-volume call center operations. Recognized for accuracy, compassion, and delivering high-quality patient support in remote and hybrid environments. Strong background in managing sensitive patient information, streamlining workflows, and improving patient communication.

CORE SKILLS

• Patient Access & Registration

• Insurance Verification (Commercial, Medicaid, Medicare)

• Multi-Department Scheduling

• Epic Systems (EHR / MyChart / Work Queues)

• Prior Authorizations & Pre-Certifications

• Billing & Payment Processing

• HIPAA Compliance & Documentation

• High-Volume Call Center Operations

• Medical Records & Data Entry

• Customer Service & De-Escalation

• Remote & Hybrid Workflow Management

• Patient Communication & Coordination

PROFESSIONAL EXPERIENCE

Patient Service Associate Jefferson Health – Norriton, PA

Nov 2024 – Sept 2025

• Completed patient scheduling, insurance verification, and registration across multiple clinical departments.

• Managed high daily call volume with accuracy in Epic Systems.

• Processed prior authorizations and communicated updates between patients and clinical teams.

• Supported patients with billing questions, appointment prep, and MyChart navigation.

• Ensured HIPAA compliance while updating patient messages and documentation.

Patient Access & Customer Service Rep Temple University Health System – Philadelphia, PA

May 2023 – Nov 2024

• Provided hybrid and remote support for scheduling, insurance verification, billing inquiries, and intake.

• Maintained accurate patient data across multiple systems.

• Assisted patients with insurance questions and billing resolution.

• Handled multi-department scheduling and documented all activity in Epic.

Project Assistant Pitcairn Trust Company – Philadelphia, PA

Feb 2021 – May 2023

• Supported internal departments with communication, scheduling, documentation, and workflow coordination.

• Maintained detailed records and organized tasks in a hybrid environment.

• Assisted cross-department operations and administrative projects.

Patient Service & Access Representative Penn Medicine – Philadelphia, PA

Nov 2020 – Feb 2021

• Scheduled patient appointments and updated medical records.

• Completed billing tasks and insurance processing within Epic.

• Ensured HIPAA compliance while managing confidential patient information.

Lab Assistant / Epic Abstraction Analyst / Customer Service Main Line Health – Philadelphia, PA

Jan 2018 – Nov 2020

• Abstracted clinical data into Epic with accuracy and detail.

• Performed lab support functions and assisted patients in fast-paced settings.

• Provided customer service and timely communication during patient encounters.

CERTIFICATIONS

• Epic EHR Experience

• CPR Certification

• Certified Nursing Assistant (CNA)

• Home Health Aide Certification

EDUCATION

Community College of Philadelphia • Peirce College

High School Diploma, 2008 – The Mathematics, Civics & Sciences Charter School, Philadelphia, PA

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