Customer-Focused IT Support Professional with A+

Ngaira Muhanji

Seattle, WA ***** ********@*******.*** +1-206-***-****

Professional Summary

Results-driven, CompTIA A+ certified IT Professional with an Associate of Applied Science in Network Design & Administration. Expertise in end-to-end hardware and software troubleshooting, network administration, and system security. Proven ability to elevate system reliability and user satisfaction by proficiently supporting Windows, Linux, and Mac OS environments. Leverages a strong foundation in customer service and problem-solving to deliver efficient, user-centric technical support.

Skills

Operating Systems: Windows, Linux, Mac OS, Mobile Devices

IT Core Competencies: Hardware & Software Configuration, Network Monitoring, Server Maintenance, Device Management, User Support, IT Security Fundamentals

Troubleshooting: Advanced Hardware & Software Troubleshooting, Basic IT and Computer Troubleshooting

Soft Skills: Customer Support, Active Listening, Team Collaboration, Inventory Management

Work Experience

Manger at Kenyan Kitchen

Seattle, WA Present

Led daily operations and a team of up to 7 employees, providing consistent performance feedback and task delegation to enhance overall team productivity.

Partnered with the Manager to strategize and implement sales initiatives, resulting in improved customer satisfaction and sales target achievement.

Executed comprehensive inventory control through regular checks, successfully maintaining accurate stock levels and minimizing loss from shrinkage.

Maintained consistently high levels of customer service by promptly and effectively resolving all customer complaints and concerns.

Oversaw all aspects of operations, assuming full managerial responsibility during the manager’s absence.

Customer Service Representative at GameStop

Seattle, WA October 2024 to January 2025

Delivered full-cycle client support (end-to-end), contributing to a 25% boost in client satisfaction and retention.

Optimized inventory organization to ensure product availability and successfully reduce out-of-stock occurrences.

Built and maintained customer rapport using active listening, empathy, and personalized interactions to effectively answer questions and provide accurate product information.

Customer Service Associate, Front End Manager

Education & Certifications

CompTIA A+ Certification (September 2025 to September 2028)

Covers hardware/software configuration, networking, security, and OS (Windows, Mac OS, Linux) fundamentals

Associates of Applied Science in Network Design and Administration

Associates of Arts in General Studies

Military Service

United States Navy Rank: Seaman Completed Basic Training

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