Senior ServiceNow Implementation Specialist

Sadia Siddiqui

Spring, Texas, United States

Phone: 804-***-**** Email: ****************@*****.***

Work Authorization: U.S Citizen

Professional Summary

ServiceNow Certified Implementation Specialist with 9 years of progressive IT experience in ServiceNow application development, administration, and enterprise automation. Skilled in building scalable and user-centric ServiceNow solutions across ITSM, ITOM, ITAM, HRSD, and CSM. Expert in UI Builder, Seismic, Flow Designer, and IntegrationHub, with proven success in optimizing service delivery, enhancing user experience, and automating complex workflows. Adept at collaborating across global teams, integrating with enterprise systems, and driving platform excellence through innovation and governance.

Core Competencies

• ServiceNow Application Development & Administration

• UI Builder, Seismic Framework & Service Portal Customization

• ITSM, ITOM, ITAM, HRSD, CSM, and SPM Modules

• Flow Designer, IntegrationHub, App Engine Studio

• REST/SOAP Integrations & API Development

• JavaScript, AngularJS, React, HTML, CSS

• CMDB & Discovery Automation

• Agile, DevOps & ITIL Methodologies

• Scoped Apps, Domain Separation & Governance

• Performance Analytics & Real-Time Dashboards

Professional Experience

Senior ServiceNow Program Lead – SAIC.

Texas Feb 2021 – Present

• Lead enterprise-scale ServiceNow implementations supporting 70K+ global users across IT, HR, and Finance domains.

• Architect and deploy ServiceNow ITSM, ITOM, and HRSD modules with App Engine Studio and Flow Designer automations.

• Develop modern Service Portals and Workspaces using UI Builder and Seismic, improving UX consistency and reducing request handling time by 40%.

• Build REST/SOAP API integrations with Adobe Experience Cloud, Workday, Azure AD, and One Identity API for secure access governance.

• Establish automated incident and change workflows leveraging IntegrationHub and orchestration for cross-system automation.

• Drive continuous improvement through performance tuning, upgrade readiness assessments, and custom widget development.

• Partner with stakeholders across Security, HR, and Cloud Ops to align platform enhancements with enterprise goals.

• Implemented Policy, Risk, and Compliance modules with automated assessments and control workflows.

• Built custom risk calculators, indicators, and regulatory mapping for finance/supply-chain environments.

• Integrated IRM with CMDB and Service Catalog to streamline evidence collection and issue remediation.

Key Achievements:

• Reduced manual request handling by 45% via automated routing and SLA-driven workflows.

• Recognized as “Adobe Platform Innovator” in 2023 for leading UI modernization using Seismic and UI Builder.

ServiceNow Implementation Specialist – Deloitte Consulting LLP.

Texas Mar 2018 – Jan 2021

• Delivered enterprise-wide ServiceNow rollouts covering ITSM, ITAM, and ITBM modules across global operations.

• Designed and built custom applications and integrations using Flow Designer, IntegrationHub, and MID Servers.

• Enhanced CMDB and Discovery accuracy by 40% through automated reconciliation and dependency mapping.

• Implemented Kafka-based event ingestion pipeline for streaming alerts into ServiceNow Event Management.

• Created correlation rules and automated incident workflows triggered from Kafka event payloads.

• Implemented Performance Analytics dashboards providing actionable insights into incident and change trends.

• Led cross-functional teams for release upgrades and ensured zero-downtime deployments.

• Built reusable JavaScript and GlideScript libraries for scalable platform customization.

Key Achievements:

• Automated change approvals, cutting turnaround time by 35%.

• Awarded VMware Global IT Excellence Award (2020) for leadership in ServiceNow automation projects.

ServiceNow Developer – DXC Technology

Texas Jun 2016 – Feb 2018

• Developed, configured, and maintained ServiceNow applications and catalog workflows for global enterprise clients.

• Built custom widgets, UI policies, and client scripts to enhance service request efficiency and UX.

• Configured Incident, Problem, Change, and Service Catalog processes based on ITIL standards.

• Collaborated with client teams for requirements gathering, technical design, and solution implementation.

• Supported ServiceNow integrations with SolarWinds, Remedy, and Active Directory.

Responsibilities & Technical Expertise

• Develop and maintain ServiceNow custom applications emphasizing UI/portal development via UI Builder, Seismic, and App Engine Studio.

• Design and implement REST API integrations, Flow Designer automations, and backend process workflows ensuring enterprise scalability.

• Utilize modern UI frameworks (AngularJS, React) to build responsive and componentized applications within ServiceNow.

• Maintain code quality through Git-based version control, unit testing, and debugging tools following OOP principles and design patterns.

• Collaborate with business, security, and infrastructure teams to ensure seamless ServiceNow integration and compliance.

• Build reusable UI components, ensure performance optimization, and apply accessibility best practices.

• Support multi-instance governance, upgrade readiness, and continuous platform improvement initiatives.

• Mentor developers, review scripts, and enforce ServiceNow development best practices.

Education

Bachelors of Technology

Sir Syed University of Engineering and Technology Graduated 2011

Certifications

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist – ITSM

• ServiceNow Certified Application Developer (CAD)

• ServiceNow Discovery Fundamentals

• ServiceNow Performance Analytics Essentials

• ITIL v4 Foundation Certification

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