Customer-Focused Service & Sales Specialist
Resume:
Enthusiastic customer service representative with a focus in sales, customer service and technical
support.
Work Experience
Adecco, Ciox Health - Houston, TX
• Took inbound calls, troubleshooting customer issues with their devices and coming up with the best possible solution for the customer whilst delivering top tier customer service.
• Selling products and services such as corbel medical products, health plans and portable oxygen concentrator
• Placed orders for customers purchasing new devices whilst making well informed suggestions to the customer based of their budget and needs.
• Made use of multiple computer systems to make well informed decisions following all company protocols.
• Consulted with users to determine steps and procedures taken to identify and resolve a problem.
• Opened new accounts for clients and assisting them in any way form and possible to make the experience easier
• On a daily basis I would do 50 to 100 calls a day, lasting 3 to 5 minutes long at a time, I dealt with highly confidential information and I had to be highly discreet during my work times so as not to leak private information
Rise Broad Band - Chicago, IL
· Properly answered and accurately received, documented and responded to customer requests from100+ inbound calls per day regarding Roadside Assistance and other related areas, while demonstrating a pleasant and professional manner
· Assisted customers, utilizing AAA and Google maps, to determine their breakdown location or tow destination, and to provide trip routing/mileage information as part of a 24/7 operation
· Delivered extraordinary customer service to customers, using sound business judgment, by accurately answering questions, applying and interpreting department policy and effectively utilizing department references and resources
· Listened and probed for additional information as necessary. Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to customer)
· Trusted Friend Help Desk and the Dispatch unit. Forwarded complaint information to Member Relations for follow-up.
Frisco, TX 75034
*************@*****.***
Authorized to work in the US for any employer
January 2024 to September 2025
Septempter 2022 to November 2023
Remote Customer Service representative
Customer Service Coordinator, Roadside Assistance
Bianca Dube
· Provided customers with all necessary instructions to ensure a complete understanding of the services that will be rendered, including an accurate
Estimated.
Customer Service and Sales Representative
Comcast - Houston, TX
· Answered incoming customer service calls.
· Providing accurate valid and complete information by using the right methods/tools.
· Answered product questions and concerned by clarifying the customers situation determining the cause of the problem selected and explained the best solution.
· Built sustainable relationship of trust through open and interactive communication
· Offered support and solutions to customers.
· Opened accounts for new clients and assisted customers with account related activities.
· Respond to telephone inquiries, providing quality services to customers and associates inquiring about billing issues.
· Listen attentively to caller needs to ensure a positive customer experience. Customer Service Representative
Sitel - Dallas, TX
· Properly answered and accurately received, documented and responded to customer requests from customers helping them to understand our products and navigate our systems.
· Assisted customers, utilizing different types of software to process returns, replacements and refunds.
· Delivered extraordinary customer service to customers, using sound business judgment, by accurately answering questions, applying and interpreting department policy and effectively utilizing department references and resources.
· Listened and probed for additional information as necessary. Make sound decisions concerning the prioritization;
· 2 of service.
· Identified situations that require special handling and coordinate with the other departments.
· Forwarded complaint information to Member Relations for follow-up
· Provided customers with all necessary instructions to ensure a complete understanding of the services that will be rendered, including an accurate
Estimated Time of Arrival
· Suggested opportunities that will enhance a customer's experience; promoted related programs as required by the customer's individual situation
Education
Bachelor's degree in Business Administration
Skills
• Property management
July 2021 to July 2022
August 2016 to April 2020
Stellenbosch University - South Africa
February 2010 to November 2013
• Strategic Planning
• Expert
• Customer support (6 years)
• Hospitality
• Typing
• VoIP
• Cold Calling
• Sales
• Expert
• Windows
• English
• Technical Support
• Pricing
• B2B sales
• Telemarketing
• Inside sales
• Operating systems
• Google Suite
• Tax experience
• Research
• Documentation review
• Guest services
Contact this candidate