Automotive Service Manager and Operations Leader

AMANDA SIMPSON

Automotive Service Manager Service Advisor Operations Leader

Banning, CA 92220 • *****.*****@*****.*** • 840-***-**** PROFESSIONAL SUMMARY

Accomplished Automotive Service Manager with 15+ years of leadership experience across service management, sales, customer service, and operations. Known for boosting shop productivity, elevating customer satisfaction, and developing strong teams. CORE STRENGTHS

• Service Management • Workflow Optimization • Customer Service • Estimate Writing • Inventory Control

• Technician Leadership • Vendor Relations • Social Media • KPI Analysis • Training • Scheduling WORK EXPERIENCE

Service Manager — Auto Wrench 2.0, Hesperia, CA (Aug 2025–Present)

• Oversee daily shop operations, manage technicians, coordinate repair orders, and handle customer communication.

General Manager in Training — Advance Auto Parts, Hephzibah, GA (Dec 2024–Jun 2025)

• Completed full GM training; led a team of 15; improved customer satisfaction by 35%. General Service Manager — Mavis Discount Tire/NTB, Evans, GA (Aug 2023–Dec 2024)

• Reduced customer wait times by 60%; increased satisfaction by 80%; cut rework by 50%. Sales/Marketing Manager — Dave’s Appliance Warehouse, Martinez, GA (Jan 2023–Jul 2023)

• Managed sales team, marketing, and social campaigns. Sales Representative — Olympus Granite, Augusta, GA (Feb 2022–Jan 2023)

• Exceeded $75k monthly sales; handled measurements, drawings, and contracts. Internet Sales Manager — Jimmy Britt Automotive, Dublin, GA (2019–2022)

• Managed 12–15 reps; achieved 50–65% closing rate. Internet Sales Manager — Bob Richards Toyota, North Augusta, SC (2015–2019)

• Vehicle sales, leasing, negotiation, CRM.

Sales & Leasing Consultant — Dyer Kia & Honda Cars of Aiken/Kia of Augusta (2010–2015)

• Sales, leasing, finance negotiation, social media marketing. Lead Customer Service Rep/Estimator — A&A; Die Company, Atlanta, GA (2006–2010)

• Processed 150+ orders/day; AP/AR; billing; quoting. Office Manager — Southern Bail Bonding, Dublin, GA (1998–2005)

• HR, payroll, multi-line phones, admin.

EDUCATION

Bachelor of Arts in Human Resources — Kaplan University High School Diploma — Westside High School

CERTIFICATIONS

Driver’s License • Motorcycle License

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