Seasoned Customer Service and Operations Leader

OBJECTIVE:

To utilize my extensive customer service and operational skills coupled with my leadership, drive, and determination to obtain a position with a secure company where I can thrive and make a positive contribution to the organization and the bottom line.

DYNAMIC ATTRIBUTES:

• Deliver and maintain extraordinary relationships while maintaining open an effective

communication.

• Working knowledge of computer systems and the

ability to proficiently use companies operating

system

• Detail oriented and strong multi-tasker with the ability to manage projects simultaneously

• Identify and create new sales opportunities and

successfully maintain contracts

• Strong analytical skill, ability to turn fact-based information into actionable activities and plans

• Experienced in inventory management, including

multiple offsite warehouses

• Productive in a fast-paced environment with

ability to adapt to change quickly.

• Leadership in continual training of personnel to offer continuous improvement

• Organized with the ability to prioritize effectively • Knowledgeable in understanding and preparing international documents for import/export

EXPERIENCE:

Cal-Lift, Inc

Sales Coordinator

June 2023 – Current

• Coordinate sales team through full cycle order processing including prep, purchasing, transportation, deliveries, payments, etc.

• Managed all inventories including custom order purchasing and tracking, coordinating factory deliveries and ensuring pre-delivery inspections.

• Maintained clean data to ensure all aspects of the sales were managed timely, including payment processing.

• Point of contact for all bank, DMV, and suppliers.

• Inform clients of unforeseen delays, identify shortcomings, and propose solutions

• Audit each sale with total costs to determine accurate commissions for sales team. Hardwoods Specialty Products

Operations Specialist

October 2020 – March 2023

• Inventory management including purchasing, maintaining inventory levels, and handling all aspects of logistics. Which covers LTL, intermodal, managing containers at the port, as well as inbound rail cars.

• Provides essential support to all departments and assists in coordinating all aspects of daily operations. Including reporting necessary data to improve processes and identify best practices.

• Provide troubleshooting and resolution of systematic, service, and operational issues

• Work directly with customers regarding financial matters and act as a liaison between the customer and the accounting department

• Experience in identifying needs for SOP’s as well as creating proper documentation alongside implementing the processes seamlessly into the department.

MJB Wood Group, Inc.

Inside Sales Manager/Operations

November 2016 – October 2020

• Answer customer questions about products, availability, deliveries, contracts, and service options

• Maintain customer account; enter changes to account and customer information such sales orders, change of address, payment method, and service requests.

• Work as a team with assigned outsides sales reps

• Work with vendors on purchases of specific product for customer needs

• Inventory Management on specific customer programs

• Receiving and shipping

• Manage Inside Sales Reps, act as liaison for all corporate communications including system related inquiries, provide training on work orders, and accounts receivables and payables. Universal Garden Supply and Manufacturing

Sales and Administrative Director

June 2016 – November 2016

Maintain customer accounts; enter changes to account and customer information such as sales orders, change of service requests and process advance payment promptly and accurately

Negotiate Pricing and contracts, including shipping freight

Prospect by cold calling and earning new business

Manage inventory, process orders, and handle payments for 3 internal companies

Address vendor account needs such as: inventory, daily orders, and payments

Oversee Customer Returns department including warranty issues and product replacement Urban Horticultural Supply, Inc

Inside Sales Representative/Customer Service

September 2013 – April 2016

Made outbound calls to increase sales and business

Receive inbound calls for orders with an emphasis on upselling

Averaged 125% of quota

Manage customer returns department including warranty issues and product replacement

Handled accounts receivables, monthly statements, and payment arrangements

Overcome objections and close sales with the right fit for the customers. Professional References:

Erik Kirk Inside Sales Representative 909-***-**** Adam Reeve Operation Specialist 714-***-****

Tammy Otto Business Manager 951-***-****

Jason Mejia Inside Sales Representative 951-***-****

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