Data Entry Specialist and Virtual Assistant Expert

****-****

Jan-Sept ****

AKINLOYE BUKOLA JANET

New York, United States.

+1-469-***-**** • ***************@*****.*** / ***********@*****.*** OBJECTIVE

Results-driven, highly motivated and detail-oriented Virtual Assistant, Customer Support Specialist and Data Entry professional with over 4 years of experience. Proven ability to provide exceptional support, ensuring project completion with high degree of effectiveness and confidentiality. Thrives in fast-paced environments, consistently exceeding customer expectations through adherence to established procedures. AREAS OF EXPERTISE

Virtual Assistance Customer Support Data Entry Multiple Project Management Data Management Problem Solving Excellent Communication Customer Service Organizational Administrative Skills

EXPERIENCE

Data Entry Clerk (Agrometeorology) Hybrid

Ogun-Oshun River Basin Development Authority (O-ORBDA) Technologies Used: Microsoft Excel, Word, Access, Google Sheets, Google Forms, Microsoft PowerPoint.

Developed and maintained weather, climatic databases managing datasets up to 200GB.

Collected and analyzed meteorological data (temperature, rainfall, and solar radiation) processing over 500 data points daily.

Supported the preparation of research reports and publications contributing to 10+ reports annually.

Virtual Assistant Remote

Alphaplus Professionals

Technologies Used: Zoom, Canva, Slack, Google Drive, Microsoft Office Suite. Provided administrative and technical assistance to over 1,000 clients remotely, achieving a 95% satisfaction rate and resolving clients issues empathically decreasing complaints by 15% and increasing customer retention by 10%. Organized monthly board meetings, improving operational efficiency by 12% leading to a 5% profit margin increase.

2021-2022

2016

2018 - 2023

2015 - 2016

2014 - 2015

Scheduled client communication managing emails, phone calls, reducing response time by 20%.

Customer Support Hybrid

Dr. Water, Water Health Nigeria Limited

Technology Used: HubSpot, Zoho, Microsoft Excel, E-mail Provided accurate and helpful information on water treatment products, services, and policies to 1,000+ clients.

Handled customer orders, returns and inquiries via phone, email, and chat processing an average of 50+ inquires daily, achieving a 98% resolution rate. Maintained detailed customer transaction records in CRM system, improving data accuracy by 10% and reducing data entry time by 5%. Data Analyst Remote

Celplas Industries

Technologies Used: SQL, Microsoft Excel, Google Sheets Enhanced data processing and analysis using up-to-date information, leading to a 12% increase in report accuracy.

Collected and cleaned large datasets, ensuring 99% data accuracy and integrity. Assisted in creating reports and presenting data analysis results contributing to 5+ key insights per project.

EDUCATION

Bc. Environmental Management and Toxicology

Federal University of Agriculture, Abeokuta. FUNAAB Specialized in Environmental Sciences, Management and Sustainability. Professional Diploma in Data Processing

The institute of Data processing Management of Nigeria. IDPM Graduated with a 4.0 GPA

Diploma in Computer Science

Olabisi Onabanjo University, Ago-iwoye

CERTIFICATIONS

National Youth Service Corps (NYSC)

Express Tech Academy Virtual Assistant Training

The Institute of Data processing Management (IDPM) JobberMan Skills Training

Scholarship Aid Initiative Award

Terra Academy For the Arts (TAFTA) Business & Entrepreneurship FUNAAB Colermsa Olympics, Chess

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