Operational Excellence Grants Support Specialist
Resume:
ARCHELLE
L. SMITH
********.*********@*****.***
Tacoma, WA 98405
Dynamic Certified Claims Professional with over 10 years of expertise in freight claims management, logistics operations, and regulatory compliance. Proven track record in managing complex LTL and FTL claims while ensuring adherence to the Carmack Amendment and Incoterms, resulting in enhanced operational efficiency. Proficient in claims investigation, insurance coordination, and effective communication with stakeholders. Currently enhancing logistics and administrative operations through SmartTalent assignments, consistently recognized for accuracy, professionalism, and a commitment to process improvement.
PROFESSIONAL SUMMARY
SKILLS
Freight Claims Management (LTL
& FTL)
•
Carmack Amendment &
Incoterms Compliance
•
• Claims Investigation & Resolution
Insurance Coordination & Carrier
Relations
•
Logistics & Transportation
Operations
•
Documentation Review &
Compliance
•
Process Improvement & Workflow
Efficiency
•
Customer Service & Stakeholder
Communication
•
Microsoft Office & Claims
Management Systems
•
Ashford University / Forbes
Business School
08/2015
BBA: Business Administration And
Management
Tacoma Community College
Tacoma, WA • 06/2012
No Degree: Global Transportation &
Secure Logistics
EDUCATION
CERTIFICATIONS
Red Dot (Smart Talent) - HVAC Warranty Claims Analyst Puyallup, WA • 10/2025 - 01/2026
Bargreen Ellingson - LTL Claims Manager
Tacoma, WA • 05/2023 - 09/2025
PROFESSIONAL EXPERIENCE
Analyzed complex claims data to identify trends and discrepancies, ensuring accuracy in processing.
•
Collaborated with cross-functional teams to resolve claim disputes and improve customer satisfaction.
•
Provided exceptional customer service by promptly addressing inquiries from policyholders, agents, and other stakeholders regarding the status of their claims.
•
Maintained strict confidentiality with all personal data as per company guidelines.
•
Restored department KPIs by resolving a 500-claim deficit within one quarter, reducing average claim lifecycle by 14 days and successfully cleared a stagnant 500-claim backlog before the Q4 deadline.
•
Architected and Integrated Infrastructure: Designed and spearheaded the transition of a fledgling claims process into a professional LTL Claims Department, centralizing operations for 28 regional warehouses onto the Freightclaims.com platform.
•
Operational Recovery Driver: Served as the primary catalyst for a zero-backlog state by EOY, eliminating a stagnant 500-claim deficit through optimized triage and aggressive processing protocols.
•
Revenue Optimization Angle: Leveraged real-time reporting and enhanced transparency to increase successful claim recovery payments by 85%, transforming the department into a high-yield revenue recovery stream.
•
Strategic Compliance & Reporting: Established a comprehensive reporting suite that eliminated data silos, providing executive-level visibility and ensuring 100% alignment with regulatory and fiscal targets.
•
Certified Claims Professional
(CCPAC)
•
Certified Claims Professional
Accreditation Council
•
Southern Glazer's Wine & Spirits of Washington - FTL Freight Claims Analyst
Washington • 12/2013 - 05/2023
Port of Tacoma Husky Terminal - Import Export Traffic Coordinator Tacoma, WA • 03/2006 - 03/2013
High-Value Autonomy: Managed the full lifecycle of freight claims up to $50,000, exercising independent settlement authority and conducting comprehensive onsite surveys and forensic investigations to determine liability.
•
Legal & High-Exposure Collaboration: Partnered with the legal department to resolve complex claims exceeding $50,000, providing technical subject matter expertise and investigative evidence to bring high-exposure litigation to a favorable closure.
•
Field Investigation & Triage: Conducted onsite physical inspections and multi-party investigations, ensuring accurate damage assessment and mitigating financial loss through meticulous evidence gathering.
•
Strategic Resolution: Streamlined the hand-off process between claims and legal for catastrophic losses, reducing the lifecycle of high-value disputes and minimizing external legal spend.
•
Coordinated transportation schedules to optimize cargo flow and minimize delays.
•
Managed documentation processes for shipping and receiving operations, ensuring compliance with regulations.
•
Supervised daily activities of logistics staff, providing training and support to enhance performance.
•
Partnered with Custom Boarder Patrol (CBP) and local exam sites for scheduled container exams.
•
Ensured drivers with HAZ loads had documentation that matched HAZ placards.
•
Region 5 Board Member, Certified Claims Professional Accreditation Council
PROFESSIONAL AFFILIATIONS
Tom Munoz MBA, CLTD, LSP
Director of Transportation
*********@*****.***
Regal Logistics
Ryan Thom
Warranty Supervisor
********@**********.***
Red DOT Corporation
206-***-**** ext. 3349
REFERENCES
Contact this candidate