Flexible CSR Professional with Strong Customer Service Focus

Patricia D. Flournoy

**** ******** ***** ******, ** 76655

********************@*****.*** Ph#817-***-****

I'm A Quick Learner, Willing to learn New Skills, A Team Player, Problem Solving Skills, Type 35 WPM, 10-Key.

Authorized to work in the US for any employer

Work Experience

Lead Cashier Clerk FOH

McAlister Deli Restaurant Waco, TX

January 2020 to March 2023(Present)

In charge of FOH(Front Of House)Greeting Every Guest and helping with Selections on the menu. Making suggestions and upsell as well. Cashing out each sell on Cash Register with Cash handling, Credit Card or Gift cards. Making sure that the Guest is having the full McAlister Experience. Also helping with training new associates and checking with Managers as task need to be done or finished before end of shift each day. Always being a Team Player Assisting wherever needed. Adminstrative Clerk/Soft Collections

Paramount Recovery Systems- Waco,TX

February 2017 to May 2019

Soft Collections Making outbound calls and received inbound calls for consumers who's accounts were delinquent, would try to find ways to resolve debt of past due accounts, take payments via ACH(Credit Card or Check) for consumers who needed to make payments or payment arrangements. Also received calls from consumers who saw delinquent on their credit report consumers wanting to pay their delinquent accounts or set payments arrangements to get accounts out of collecton. Education

High school or equivalent in Basic Studies

Edgewood High School - Edgewood, TX

August 1983 to May 1988

High school or equivalent

Skills

• MS Word 2000, Spreadsheet, Office Excel, Receptionist, (10+ years)

• Customer Service (10+ years)

• Collections (5+ years)

• Customer Service Skills (20+ years)

• retail sales (5+ years)

• credit (10+ years)

• English (20+ years)

• Typing (20+ years)

• Microsoft Office (10+ years)

• Call Center (20+ years)

• Computer Skills (20+ years)

• Excel (10+ years)

• Communications (10+ years)

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