Senior Salesforce Developer (Apex, LWC, Integrations)
Resume:
CAREER OBJECTIVE
Accomplished Salesforce Developer with over 5+ years of IT experience delivering end-to-end Salesforce implementations across Sales Cloud, Service Cloud, Financial Services Cloud, and Lightning Communities. Proficient in Apex, Visualforce, Lightning (Aura & LWC), API integrations, and automation tools to design scalable solutions. Skilled in data migration, CI/CD deployments (Jenkins, Gearset, ANT, Bamboo), and version control (GitHub, Bitbucket). Adept at working in Agile/Scrum environments with expertise in CRM processes, Lightning migration, and integration with external systems. RELEVANT SKILLS
• Salesforce Technologies: Apex Classes & Triggers, Visualforce Pages, Lightning Components (Aura, LWC), Lightning Communities, Lightning Utility Bar, Salesforce Flows, Process Builder, Validation Rules, Approval Processes, Escalation Rules, Sharing Rules, Salesforce Reports & Dashboards
• Salesforce Clouds: Sales Cloud, Service Cloud (Voice & Call Centre), Financial Services Cloud (with SOM), Experience/Community Cloud
• Integration & APIs: Salesforce REST API, SOAP API, Bulk API, Partner & Enterprise WSDL, Web Services Integration, External System Integrations
• Data Management: Data Loader, Data Migration, Data Import Wizard, SOQL, SOSL, Governor Limits Optimization
• Deployment & CI/CD: Gearset, Jenkins, Bamboo, ANT Migration Tool, Change Sets, Eclipse IDE, SFDX CLI, Salesforce Sandbox Management
• Version Control Tools: GitHub Enterprise, Bitbucket, SourceTree, Branching Strategies, Merge Conflict Resolution
• Web Technologies: HTML5, CSS3, JavaScript (ES6), JSON, XML
• Development Methodologies: Agile, Scrum, SDLC, Test-Driven Development (TDD)
• Testing: Apex Unit Testing, Test Classes, Code Coverage, Debugging & Troubleshooting
• Other Tools: Jira, Confluence, VS Code, Postman, Workbench CERTIFICATION
• Salesforce Certified Platform Developer I
• Salesforce Certified Administrator
• Salesforce Certified Associate AI
Auburn University - Auburn, Alabama
• Masters in Computer Science
EDUCATION
WORK EXPERIENCE
Senior Salesforce Developer – Starr Insurance
Atlanta, Georgia, USA Feb 2025 - Current
Starr Insurance is a global insurance and investment organization. I develop and enhance Salesforce applications using Apex and Lightning. Work with the Lightning Framework, building dynamic components and leveraging the Salesforce Lightning Design System.
Key Responsibilities:
• Designed, developed, and deployed Apex Classes, Triggers, Controllers, and Extensions to support complex business requirements.
• Built Lightning Web Components (LWC) and Aura Components with life cycle hooks, decorators, and reusable modules.
• Implemented Service Cloud features, including Web-to-Case, Email-to-Case, and automated case management workflows.
• Customized standard Salesforce objects like Accounts, Opportunities, and Quotes to align with business processes.
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Manasa B
Salesforce Developer
• Enhanced Lightning Global Search using Apex classes and controllers for improved search results.
• Installed, upgraded, and configured AppExchange packages including Apttus CPQ solutions.
• Designed a SOAP UI-based test framework to validate Salesforce SOAP/REST API integrations with Service Cloud.
• Built Lightning Components and reusable UI elements integrated with Lightning App Builder for scalable apps.
• Created Visualforce pages with HTML5, CSS3, JavaScript, and jQuery for dynamic and responsive UI.
• Developed Lightning Communities and Customer Portals with Lightning App Builder, custom tabs, and secure interfaces.
• Integrated Salesforce with external applications using REST API, SOAP API, and Bulk API for data synchronization.
• Leveraged Salesforce DX, GitHub, Jenkins, Copado, and ANT Migration Tool for CI/CD and automated deployments.
• Created advanced SOQL queries, Process Builders, and automation flows to optimize performance and user efficiency.
• Applied security models, profiles, and permission sets to enforce role-based data access across the org. Technologies Used: Salesforce.com, Customer Portal, Apex, Visualforce, Lightning, Heroku, Jitterbit, CSS Style sheets, Security settings, Sandbox data loading, Apex Data Loader, Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, SOAP API Salesforce Developer – Emory Healthcare
Atlanta, Georgia, USA May 2024 - Jan 2025
Emory Healthcare is an American health care system in the U.S. Designed and implemented the Service Cloud solutions within an Agile development environment. Drove custom development and integrations across Salesforce and third-party platforms. Key Responsibilities:
• Built modern Lightning Apps leveraging Lightning Design System, custom actions, and app builder.
• Configured Sales Cloud and Enterprise Territory Management for streamlined sales operations. Implemented Sales Cloud automation including Campaign, Lead, and Opportunity Management.
• Wrote optimized SOQL & SOSL queries to handle large data volumes while adhering to governor limits.
• Developed Apttus CPQ customizations for pricing, packaging, and proposal generation.
• Created Case Management System using Lightning Components, Controllers, Helper methods, CSS, and JavaScript.
• Deployed custom Lightning Components for Salesforce Mobile (Salesforce1) navigation and productivity tools.
• Worked with Chatter customizations using Apex, triggers, and Visualforce to enable real-time collaboration.
• Executed large-scale data migration using Data Loader and complex SOQL queries handling millions of records.
• Designed field tracking, publisher actions, and notifications in Chatter to enhance visibility across teams.
• Implemented secure data-sharing models and Apex-based permission logic for Talent Profile access control. Technologies Used: Saleforce.com, Jira, Flossum, Lightning Experience, Lightning Components, Assignment rules, Record types, Validation rules, Custom objects
Salesforce Developer – Capgemini
Hyderabad, India May 2021 - Dec 2023
DBS Bank Limited is a Singaporean multinational banking and financial services corporation. Built the scalable solutions using Visualforce, Apex, Web Services, and APIs. Collaborated with cross-functional Scrum teams to enhance and maintain Salesforce applications.
Key Responsibilities:
• Developed Visualforce pages, controllers, and extensions to deliver custom UI and business logic.
• Configured Workflows, Validation Rules, Escalation Rules, and Approval Processes for business automation.
• Implemented custom Apex triggers and classes to extend Salesforce standard functionalities. Configured custom fields, dependent picklists, validation rules, and roll-up summary fields to meet business needs.
• Implemented Service Cloud features including Service Console, Customer Portal, Case Feed, Knowledge Base, and Entitlements.
• Designed automation solutions using Process Builder, workflows, and approval processes to streamline operations.
• Created Visualforce pages compatible with Classic and Lightning Experience, ensuring smooth migration.
• Built and executed Apex Test Classes achieving 92%+ code coverage across triggers and classes.
• Developed and deployed integration solutions using Data Loader, Migration Tool, Force.com Explorer, and Eclipse IDE plug-ins.
• Worked on Aura Components and Lightning UI Pages, ensuring responsive and reusable design.
• Performed data import, export, and cleansing using Data Loader and SOQL queries.
• Assisted in deployment and release management using Change Sets, ANT Migration Tool, and Jenkins.
• Collaborated in Agile/Scrum methodology, participating in sprint planning, reviews, and retrospectives.
• Created unit test classes with 90%+ coverage ensuring high-quality deployments. Technologies Used: Visualforce pages, controllers, extensions, custom Apex triggers, Agile, Aura Components and Lightning UI Pages
Salesforce Admin / Developer – Jio
Hyderabad, India Mar 2020 - April 2021
Reliance Jio Infocom Limited is an Indian telecommunications company. Customized the Salesforce applications to fit specific business needs, including workflows, process automation, and custom objects. Key Responsibilities:
• Built custom reports, dashboards, and analytics to track KPIs for Sales and Service teams.
• Assisted in Lightning migration from Classic, modernizing legacy Visualforce features.
• Designed custom Lightning Component actions to improve client-side interactivity.
• Supported Sales Cloud and Service Cloud configurations for leads, opportunities, and case tracking.
• Managed version control and branching with GitHub, Bitbucket, and SourceTree.
• Participated in troubleshooting, debugging, and production support for critical Salesforce applications.
• Customized Chatter integrations with Apex logic for enhanced collaboration.
• Worked closely with end-users and business stakeholders to gather requirements and deliver scalable solutions. Technologies Used: custom reports, dashboards, analytics, Sales Cloud, Service Cloud, Apex, GitHub, Bitbucket, and SourceTree
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