Patient Advocate with Hospital Experience
Resume:
Work History
Retired
Pearline
Matthews
Contact
Address
Kansas City, MO, 64109
Phone
********@*****.***
Skills
Follow through
Excellent
Organized nature
Excellent
Insurance understanding
Excellent
Verbal and written
communication
Excellent
Relationship building
Caseload management
Excellent
Activity monitoring
Excellent
Payment collection
Insurance verifying
Excellent
Friendly Patient Advocate trained in Type software and compliance requirements. Detail-oriented, hardworking and reliable. Successful working with hospital, social service entities and insurance companies to achieve positive all-around outcomes.
Dedicated Job Title highly effective at getting patients connected with valuable resources. Technologically savvy and successful managing large caseloads. Number years of success career experience in large hospital environments.
Entry-level Job Title familiar with patients rights and assistance programs. Friendly team player with talent for operating in fast-paced, dynamic environments.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Patient Advocate
Truman Medical Center- Hospital Hill, Kansas City, MO Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
Responded to patient concerns and questions with
compassionate and knowledgeable service.
Worked effectively with staff from all departments to coordinate resolutions.
Entered details into computer systems and
managed database of information.
Offered simple, clear explanations to help clients and families understand hospital policies and
procedures.
Facilitated communication between patients and
various departments and staff.
Recommended service improvements to minimize
recurring patient issues and complaints.
2003-09 -
2013-03
Insurance Agent
Reliable Life Insurance, Kansas City, MO
Determined client needs and financial situations by listening and scheduling fact-finding appointments. Cultivated new business by offering presentations on financial well-being to individuals and groups on
term and whole life insurance.
Built relationships with clients using active listening and issue resolution to provide excellent service. Spent ample time with each customer, verbally
reviewing and explaining documents for client
comprehension.
Obtained underwriting approval by completing
application for coverage.
Sold auto, home, life and other various insurance
products to individuals and affinity groups within assigned territory using consultative selling
techniques.
Maintained high standards of customer service by
building relationships with clients.
Responded to customer calls swiftly to resolve issues and answer questions.
Upsold additional products and services after
identifying customer needs and requirements.
Collected premiums on or before effective date of
coverage.
Calculated premiums and established payment
methods for sales.
Conducted annual reviews of existing policies to
update information.
Met with customers to provide information about
available products and policies.
Created sources for continuous client referrals within community and with businesses using extensive
networking skills.
Finalized sales and collected necessary deposits.
Displayed consistent, positive attitude towards
customers, peers and other personnel, even during
high-stress situations.
2000-02 -
2002-04
Supervisor
Mutual Benefit Life, Kansas City, MO
1976-10 -
1999-11
Applied strong leadership talents and problem-
solving skills to maintain team efficiency and
organize workflows.
Created successful work schedules for each team
member to maintain deadlines and fully staff shifts. Achieved results by working with staff to meet
established targets.
Streamlined operations to improve process
efficiency.
Set overall vision and provided team leadership.
Developed training, task and process guidelines and communicated clear and concise directions to
employees.
Evaluated employee performance and coached
and trained to improve weak areas.
Worked with management team to implement
proper division of responsibilities.
Interviewed, hired and trained new employees for
production positions.
Mentored newly hired employees on operating
equipment and safety and developed training
manual to use for reference.
Tracked and prepared quarterly reports to present
to leadership.
Delegated high volumes of work to empower team,
build trust and assist with professional development. Prepared, calibrated and monitored production
levels to achieve targets.
Coordinated employee schedules to keep pace
with business needs and meet company demands.
Maintained compliance with company policies,
objectives and communication goals.
Handled customer complaints, resolved issues and
adjusted policies to meet changing needs.
Conducted employee evaluations to provide
feedback and set expectations for future job
performance.
Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly
and consistently.
Education
Additional Information
Diploma: General Studies
West High School - Kansas City, MO
1971-09 -
1975-05
None: Business Administration
Kansas City Business College - Kansas City, MO
1975-07 -
1977-09
I am use to a fast pace environment and high volume of telephone calls. A very reliable person as well as a team player. I have over 45 years of experience. I am retired and I live alone so I am able to devote my attention to my work. I am capable of working with no supervision and have a great care for others.
Contact this candidate