Care Coordinator Medical Administration Professional

Diane L. Archer

Bloomington, MN

952-***-**** *****.******@*****.***

Summary

Goal-driven and accomplished professional, offering comprehensive experience in business operations and the medical field. A dependable and honest collaborator who works well under pressure.

Education and Training

Avivo Institute of Career & Technical Education, Minneapolis, MN

Certificate – Workplace Success Strategies Training 60 hours March 2025

Rasmussen College Eagan, MN

Associate’s degree - Medical Administration/Health Information Technology July 2013 Dept. of Human Resources St Paul, MN

Professional Development “Steps for Success” Billing for Medical Assistance 2013

Skills and Knowledge

Certified Health Unit Coordinator

Interpretation of Medical Terminology

Medical transcription and dictation; Surgical coding

ICD-9-CM, CPT 2009 Intermittent, ambulatory

Organization and prioritizing, managing time efficiently.

Professional Experience

Department of Veterans Affairs Medical Centers Minneapolis, MN Feb 2024 - Feb 2025

AMSA (Advanced Medical Support Assistant). Scheduled (Pulmonary Functions Tests)

Cancelled and rescheduled appointments

Checked the answering machine and retrieved messages.

Dispersed critical messages that needed triage to the RN to address clients’ issues.

Created list in Excel for MSP Pulmonary Department daily.

Scheduled appointments from Excel spreadsheets to satisfy doctors’ orders.

AMXL MSP6, Lakeville, MN Oct 2021 Sept 2023

Warehouse Associate level 1. Certified Pit Driver, dock Worker; operated 6Ft Reach Truck and side rider.

Trained in picking and sorting orders, building pallets, wrapping pallets, and loading trucks.

Exit Agent, Hertz Car Rental MSP Airport Terminal 1 March 2018 - March 2020

Checked out car rental customers at the exit gate at MSP Airport.

Verified Driver License for identity and currency.

Offered gas sales to customers before leaving the airport for their convenience.

Sold car rental insurance packages for the customer’s peace of mind.

Trained as a Gold Greeter and welcomed passengers to Minnesota.

Offered directions to certain locations in the area and information about attractions.

Service Representative: TC Envelope LLC., St. Paul, MN April 2017 - Jan 2018

Prepared orders for envelopes, data entry, answering phones, directing calls.

Prepared and updated spreadsheet for the next business day

Scheduled shipping via trucks or courier for delivery include creating labels for placards for delivery.

K-force Temporary Agency, January 2017 - March 2017

Pulled and filed legal documents into 200-300 charts per day.

Certified Nursing Assistant Dungarvin LLC., Residential Group Home Sept. 2016 Jan. 2017.

Provided daily care for vulnerable adults unable to care for themselves.

Transported people to medical appointments.

Assisted in cares of daily living including medication administration, feeding, dressing, and indwelling catheter care.

Hard Goods & Soft Goods Product Handler; Saver’s, Bloomington, MN November 2015 - September 2016

Performed daily recycling of products, replenished with fresh stock in each department.

Conducted maintenance and daily cleaning.

Growth and development impacts: Increased sales and customer satisfaction due to clean and pleasant environment. Sales increased by 5-15%, varying daily.

Material Handler: Randstad Temporary Services CEVA Logistics, Bloomington MN June 2015 - Aug 2015

Packaging and material handler, temporary position.

Tax Preparer, Jackson Hewitt Tax Services, Bloomington, MN

Prepared Income Tax Returns for clients.

December 2014 – April 2015

Medical Records Clerk: FirstStat Home Health Care, St. Paul, MN June 2013 - August 2014 Prepared new clients care charts, resumption of past care charts, discharged charts.

Entered nursing and office notes and Physical Therapy & Occupational Therapy documentation into EMR systems daily.

Special project: Filing was behind 3 - 6 months, a standard audit was upcoming.

Filed and entered 200 to 300 documents to assure readiness for the audit.

Office Manager: Primo Home Health Care, Minneapolis, MN October 2013 - June 2014

Managed office operations filed registration documents into charts for the office.

Submitted billing claims to the Department of Human Services given for personal care.

Personal Care Assistant: Accurate Home Health Care, Minneapolis, MN Sept 2013 - June 2014.Crafted individualized daily care plans and designed regimes of activities of daily living.

Provided personal care to ensure needs were met for the aged and psychologically challenged with varied diseases and chronic illnesses.

PCA: FirstStat Home Health Care, St Paul, MN Oct 2013 - June 2014

Assisted and managed clients daily living & personal care needs. Arranged clients’ schedules, including health care appointments.

PCA: Accra, Hopkins, MN Sept 2013 - May 2015

Designed individualized daily care plans for two clients. Organized daily skills and activities of living for a variety of clients’ personal needs.

PCA: Crystal Care Home Health Care, Richfield, MN Oct 2009 - Aug 2013

Assisted clients with daily living needs and activities to improve their quality of life.

Built lasting relationships with long-term clients and managed their schedules.

PCA: Recovery Health Care (Formerly REM Health Inc.), March 2006 - Sept 2007 Initiated completion of personal care and daily living.

Built lasting relationships helped to ensure quality of life.

Patients Services Specialist: NorthWestern Health Sciences University, Bloomington, MN Dec 2004 - June 2005

Floated between Woodwinds Hospital and the University for Chiropractic Care.

Conducted front desk operations as a medical receptionist, including answering telephones, directing patients’ calls, and scheduling appointments.

Completed insurance verifications.

Collected co-payments including co-insurance and completed registration filing.

Dr’s Cardle, Vaurio, & Schmidt Gastroenterology & Internal Medicine Nov 1989 -Sept 2022. Scheduled surgical procedures and office appointments and answered phones.

Maintained the flow of registration & receptionist desk, including welcoming patients as they entered the office.

Pulled and prepared over one hundred charts for the next day’s business.

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