Dispatcher/CSR and Scheduling Specialist with Diverse Industry
Resume:
Melissa Garcia
*******.******.******.**@*****.***
**** ***** **** ** #***, Converse Texas 78109
Champion AC / Home Services March 25 -Current
Dispatch/ CSR- answer phones collect all demographics, create accounts and book appointments for all trades, A/C, Electric and Plumbing. Make out bond calls to collect membership fees, reschedule customer appointments Programs used were Teams, Microsoft, Service Titan and Excel, Five 9 Conn’s Home Plus September 2019-January 2025
Worked as dispatch coordinator for both delivery and service. I used Dispatch Track to schedule and route all service calls or deliveries for customers. Use AS400 System, Excel Microsoft, and Live Vox. Answered all calls from the technicians and delivery drivers. Ensured all trucks were up to DOT regulations, and drivers met DOT requirements and compliance.
84 Lumber CO. February 2017-July 2018
Lumber Sales Coordinator/Dispatcher working directly with the superintendents of major homebuilder corporations such as DR Horton, Castle Rock, and Meritage Homes. I entered each estimate per house, to ensure the materials were ordered and set to be delivered on schedule. Established a professional relationship with the superintendents to ensure daily emergency deliveries were met if materials were stolen, damaged, or if errors existed in the materials list. I worked closely with the lumber salesforce in the company and entered sales estimates. I calculated materials sizes, quantities, and costs based on measurements in feet and ensured estimates and prices corresponded with calculated amounts. I initiated all purchase orders for the company. Most of my work was done in Microsoft Excel.
Home Health Care Private Pay March 2016-January 2017 Helped the client with daily duties such as grooming, dressing, medication reminders, blood sugar checks, and blood pressure readings. I accompanied the clients to doctor appointments and errands. Billing Specialist Kinetic Concepts (KCI) September 2015-February 2016 I verified that all demographics were correct and up to date. I made sure all corresponding clinical notes entries were correct before I submitted claims.
Caring Companions Home Health July 2013-August 2015 I cooked for the elderly. I cooked, bathed, dressed, groomed, and transported to physician appointments, medication reminders, and light housekeeping. OHI Third Party Collections, Benefit Recovery Lackland Air Force Base August 2009-January 2012
I reviewed and corrected the patient’s information and reviewed all the clinical notes to ensure proper billing of diagnosis codes for procedures rendered. I verified the patient’s insurance information for accuracy. I billed correct claims to pharmacy, clinics, labs, and radiology. I made sure all the claims were correct before sending them out electronically. I worked at the front desk, answered incoming calls, and filed and sorted daily incoming mail.
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