Bilingual business analyst

Alejandro (Alex) Rodriguez

305-***-**** ********@*****.*** LinkedIn: Alex-Rodriguez-MEM

BUSINESS ANALYST INDIVIDUAL CONTRIBUTOR

Bilingual Business Analyst with deep experience supporting enterprise operations through data analysis, requirements definition, process documentation, and cross-functional collaboration. Proven ability to translate business needs into actionable insights, improve operational outcomes, and support large-scale initiatives without people management responsibility. Strong background in logistics, regulated operations, pricing, and product enablement.

CORE SKILLS

• Business & Requirements Analysis

• Process Mapping & Documentation (As-Is / To-Be)

• Data Analysis & Financial Modeling

• KPI Development & Performance Reporting

• Stakeholder Interviewing & Workshops

• Business Case & Impact Analysis

• Portfolio & Initiative Prioritization

• SQL-adjacent analytics (conceptual), Excel, dashboards

• Agile & Waterfall delivery environments

PROFESSIONAL EXPERIENCE

Federal Express Corporation (FedEx) — Memphis, TN

Senior Business Analyst (Product & Operations Analytics) July 2021 – December 2025 Supported enterprise initiatives related to regulated materials and hazardous goods by delivering analytical insights, business requirements, and financial impact assessments used in operational and portfolio decision-making.

• Conducted qualitative and quantitative analyses to assess customer, revenue, and operational impacts across U.S. domestic markets

• Built business cases and financial models supporting prioritization and sequencing of initiatives within a $550M+ product portfolio

• Partnered with Operations, Legal, IT, and Finance to elicit requirements, document constraints, and evaluate tradeoffs

• Developed decision frameworks and reporting artifacts used by leadership to guide restructuring and compliance initiatives

• Analyzed root causes of revenue leakage and operational inefficiencies, supporting corrective actions across multiple districts

Selected Outcomes

• Contributed analytical insights that helped eliminate customer revenue breakage across 5+ U.S. districts

• Recognized for analytical rigor and cross-functional contribution (Rising Star Award) Federal Express Corporation (FedEx) — Memphis, TN

Senior Business Analyst (Process & Enablement) May 2018 – July 2021 Focused on process analysis, requirements documentation, and enablement for new product and service initiatives.

• Gathered and documented business and functional requirements for multiple enterprise product initiatives

• Created process maps, timelines, and governance documentation supporting executive review and approval

• Served as liaison between Product, Operations, and IT to ensure shared understanding of scope and dependencies

• Supported product configuration and launch readiness through structured analysis and documentation

Selected Outcomes

• Designed and launched a centralized enterprise intake portal improving visibility and throughput of new product requests

• Improved cross-functional delivery efficiency through standardized process documentation Additional Experience (Earlier Career)

Progressive roles in product management, business process analysis, product enablement, pricing, margin and P&L analysis, and operational support across UPS, DHL and consulting environments. Details available upon request or interview.

EDUCATION

MBA — International Business

Florida International University, Miami, FL

BBA — International Business

Pontificia Universidad Javeriana, Cali, Colombia

Additional coursework in Economic Development & Entrepreneurship — University of Economics, Varna, Bulgaria

LANGUAGES

• English: Native / Fluent

• Spanish: Native / Fluent

• German & Portuguese: Basic working knowledge

Contact this candidate