Customer Service Specialist with 4+ Years Experience

AMEH AYOMIKUN ANTHONIA

Sales Representative

Lagos, Nigeria • 081*-***-**** • **************@*****.*** PROFESSIONAL SUMMARY

Results-driven and customer-focused Sales Representative with over four years of experience in customer service, hospitality, and administrative roles. Proven ability to engage customers, identify needs, recommend products and services, and convert inquiries into sales. Skilled in relationship building, upselling, objection handling, and maintaining positive brand representation in fast-paced environments. CORE SKILLS

F Sales & Customer Engagement F Customer Relationship Management F Lead Generation & Follow Up F Communication & Persuasion F Upselling & Cross Selling F Record Keeping & Reporting F Negotiation & Objection Handling F Time Management & Organization PROFESSIONAL EXPERIENCE

Customer Service Representative May 2024 – January 2026 Folixx Hospitality

• Engaged customers to understand needs and recommended appropriate services and products to drive sales.

• Converted customer inquiries into confirmed sales through persuasive communication and follow-up.

• Resolved customer concerns professionally to maintain satisfaction and repeat business.

• Maintained accurate customer records and supported daily sales reporting and operations. HR Assistant / Supervisor 2023 – 2024

Lush Hair

• Supported daily operations and staff coordination in a customer-facing environment.

• Assisted with scheduling, documentation, and internal communication.

• Acted as point of contact between management, staff, and clients, improving service delivery. Receptionist Jan 2023 – Aug 2023

Tega Hotels

• Welcomed and attended to guests professionally, promoting hotel services and offerings.

• Handled inquiries, bookings, and follow-ups to support occupancy and revenue goals.

• Maintained organized records and supported front desk sales activities. Operations Assistant (Runner) 2017 – 2018

Jude Autos

• Supported daily operations and assisted with customer-related tasks.

• Ensured timely delivery of documents and materials to support business activities. TRAINING & SKILLS DEVELOPMENT

Customer Support Specialist (Training Level)

Saylor.org · 2026

• Customer communication strategies and issue

resolution

• CRM fundamentals and ticket handling

Digital Marketing (Training Level)

Ola Academy · 2026

• Social media marketing basics and audience

engagement

• Online brand promotion fundamentals

Copywriting (Training Level)

Boss Huzi · 2026

• Sales copy and promotional content writing

• Editing, proofreading, and tone consistency

TOOLS & TECHNOLOGIES

CRM: HubSpot Project

Management:

Asana, Trello, ClickUp

Productivity: Google Workspace, Dropbox Content &

Writing:

Canva, Grammarly

Communication: Slack, Zoom, Google Meet

EDUCATION

Computer Science – In View

MIVA Open University

Senior Secondary School Certificate (SSCE)

Gyasi International College

References available upon request.

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