Customer Service Specialist
Resume:
Stephanie Smith
Huntsville, AR *****
***********@*****.***
Professional Summary
Highly motivated self-starter with a passion for customer service and helping people. Efficient and customer-focused owner/manager with 12 years of experience in customer service and operations management across diverse sectors. Proven track record in resolving complex inquiries, maintaining a 5-star rating, and enhancing customer experiences. Skilled in training teams, managing schedules, and implementing effective procedures to boost operational efficiency. Willing to relocate to: Phoenix, AZ - Tempe, AZ - Glendale, AZ Authorized to work in the US for any employer
Work Experience
Owner/Manager
Rock Crusher Outfitters-Huntsville, AR
April 2022 to Present
Owner and manager of Rock Crusher Outfitters on the War Eagle
• Booking/scheduling kayak/canoe rentals
• Orchestrating and documenting vehicle shuttles
• Bookkeeping, taxes, budget, manage orders
• Record keeping, liability waivers, licenses, vehicle information
• General Manager, customer service representative, cashier, reservations
• Educated diverse groups on safety protocols and environmental conversation, ensuring 100% compliance
• Manage all social media platforms and company website
• Tailor each group's experience to specifically meet their needs and desires for their group adventure with RCO
• Resolved complex customer inquiries and managed online reviews, maintaining a 5-star rating and high customer return rate
• Trained crew members, managed employee schedule and payroll Licensed Cosmetologist
The Big Tease-Huntsville, AR
December 2012 to March 2022
Salon Owner/Manager
• Bookkeeping
• Answer phone calls/Client Scheduling
• Men's, women's, and children's haircuts
• Facial and body waxing
• Spray tans
• Color services/Color Specialist
• Perms
• Make-up/hair styling for special occasions
• Bride and wedding party preparation
• Upsell products, manage retail inventory
Activities Coordinator
Perimeter of the Ozarks-Springdale, AR
April 2017 to January 2022
Trauma Informed Care Residential Facility
Recreational Therapy
Customer Service
Youth Care Worker
RT Groups/Psych Tech/Festivities/Personal Needs
Fill in receptionist
Developed and implemented new procedures
Plan and organize task and events
Patient Access Representative
Mercy Health-Berryville, AR
February 2020 to September 2020
• Front desk patient registration for appointments and emergency department. Psychiatric Technician
Vantage Point Behavioral Health-Fayetteville, AR
October 2016 to April 2017
Psych tech for all units: children’s, adolescents, adults, geriatrics Floor Clerk
Luck of the Draw Liquor-Huntsville-AR
November 2014 to August 2015
Office Management, Inventory Control, Pricing, Stocking, Clerk, Open and Close Business Education
High school or equivalent
Huntsville High School-Huntsville, AR
August 2007 to May 2011
Skills
Empathy Typing Crisis Intervention Critical Thinking Microsoft Office Customer service Organizational Leadership Teamwork Communications Time Management Bookkeeping Behavioral Health Schedule management Problem-solving Certifications and Licenses
Cosmetology License
Present
Contact this candidate