Reliable Administrative & Logistics Professional

ZULAIKHA SHIWANI

**************@*****.*** +1-571-***-**** Alexandria, VA 22312

Reliable and detail oriented professional with experience in administrative support, logistics coordination, and customer service. Skilled in handling transactions, maintaining accurate records, and communicating effectively across teams and clients. Known for strong organizational abilities, problem-solving skills, and a positive, professional attitude in fast-paced environments. Adept at using Microsoft Office and CRM tools to improve efficiency, accuracy, and service quality. Dedicated to delivering results, building trust, and contributing to a productive and supportive workplace. Exceptional Member Service & Engagement

Cash Handling & Transaction Accuracy

Financial Documentation & Compliance (CTR/SAR)

Relationship Building & Cross-Selling Awareness

Attention to Detail & Data Entry Precision

Microsoft Office (Excel, Outlook, Teams)

CRM & Records Management

Time Management & Task Prioritization

Professional Communication & Business Etiquette

Team Collaboration & Problem Solving

Sales Associate Pandora Jewellery - Springfield, Virginia 08/2025 - Current Provide personalized service to a diverse customer base, maintaining professionalism and brand integrity. Handle daily cash, credit, and POS transactions with 100% accuracy and adherence to security policies. Meet and exceed sales goals by identifying client needs and recommending complementary products. Resolve customer concerns tactfully to ensure positive store experiences and repeat engagement. Contributed to store success through teamwork, organization, and detailed product knowledge. Administrative Assistant WF Transportation - Falls Church, Virginia 12/2023 - 08/2025 Dispatched and coordinated freight loads with drivers, optimizing routes and ensuring on-time deliveries. Maintained complete shipment documentation Bills of Lading, Proof of Delivery for audit and financial tracking. Partnered with the finance team to process accurate driver payments and reconcile load reports. Responded to daily client and driver inquiries via phone and email, ensuring prompt updates and clear communication.

Managed sensitive scheduling, verified compliance with company protocols, and supported 24/7 on-call operations.

Demonstrated accuracy, accountability, and customer first focus skills directly transferable to financial member services.

Southern New Hampshire University Hooksett, NH Expected in 12/2029 Bachelor in Management Information System

Summary

Skills

Experience

Education and Training

Contact this candidate