Healthcare Administrative Leader with 15+ Years Experience

CHABRIA ROBINSON

New Caney, TX • 832-***-**** • **************@*****.***

EXECUTIVE SUMMARY

Compassionate and detail-oriented administrative professional with over 15 years of experience in healthcare and insurance environments. Skilled in patient registration, insurance verification, HIPAA compliance, and self-pay account management. Proven leader with a track record of training teams, improving workflows, and resolving customer issues with empathy and efficiency. Known for delivering exceptional service while upholding compliance and operational excellence.

PROFESSIONAL EXPERIENCE

Patient Access Representative (PAR)

Stanford Health Care – San Francisco, CA Jan 2025 – Present

• Conduct patient interviews for accurate demographic and insurance data collection.

• Verify insurance benefits and clearly explain financial responsibilities.

• Collaborate with clinical teams for smooth patient admissions.

• Maintain HIPAA compliance and document all interactions using EMR systems.

• Address patient inquiries with professionalism and compassion.

Customer Service Representative

Elevance Health – New Caney, TX Sep 2023 – Jul 2024

• Responded to customer inquiries regarding benefits, eligibility, and claims.

• Researched and resolved issues while maintaining excellent customer satisfaction.

• Documented interactions using imaging and database systems.

• Partnered with internal teams to ensure timely problem resolution.

• Provided solutions to improve customer experience through accurate issue analysis.

Lead Patient Access Representative III

UCSF Benioff Children’s Hospital – Oakland, CA Jan 2008 – May 2023

• Led ER registration staff and performed eligibility interviews.

• Processed registrations, verified insurance, and collected copays.

• Ensured compliance with HIPAA and hospital policies.

• Created and managed critical patient documents, including death certificates.

• Acted as liaison between departments to support patient care coordination.

Lead Self-Pay Representative (Promotion)

• Oversaw cash postings and managed self-pay accounts.

• Trained new employees on payment systems and compliance.

• Developed strategic workflows for improved department performance.

Lead Patient Accounting Representative

• Audited and entered billing data with high accuracy.

• Performed collections and resolved patient billing disputes.

• Reduced payment errors by 85% through meticulous verification.

EDUCATION

Serramonte Del Rey High School, Daly City, CA

High School Diploma

SKILLS

Patient Registration & Eligibility, Insurance Verification & Self-Pay Management, HIPAA Compliance & Confidentiality, EMR/Data Entry & Documentation, Conflict Resolution & Problem Solving, Customer Service Excellence, Team Leadership & Training, Communication & Collaboration

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