Customer Service Specialist with Call Center Expertise
Resume:
LAMIA MACLIN
Huntsville, AL *****
****************@***********.***
Professional Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Care claims
American Water Resources-Naperville, IL
April 2025 to Present
1. Answered around 50 inbound calls per day
2. Filed home warranty claims for American Water Resources 3. Worked with dual monitors
Call Center Representative
Robert Half Global-Southfield, MI
April 2020 to March 2024
• Made around 70 inbound/outbound calls per day
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Customer Sales Associate
Stein Mart-Ann Arbor, MI
September 2016 to January 2020
• Responsible for maintaining guest service, generating merchandising, signing, pricing, cash register operations
• Participate in processing new shipments
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Help the team keep the receiving and back stock area clean and organized
• Provided optimal customer engagement, resulting in increased sales conversions. Student Development Adviser
Eastern Michigan University-Ypsilanti, MI
January 2016 to August 2016
• Lead a group that raised over $ 10,000 for Eastern Michigan University Students
• Made outgoing calls
• Enhanced student development by implementing innovative educational programs and activities.
• Developed strong relationships with students, parents, and staff, fostering a supportive community atmosphere.
• Helped students develop organizational, time management and study skills. Administrative Assistant
Ross Medical Center-Canton, MI
May 2015 to January 2016
• Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution
• Answer phone calls and direct calls to appropriate parties or take messages
• Perform general office duties, such ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
Education
Psychology, Social Worker (Bachelor's degree)
Eastern Michigan University Eastern Michigan University-Ypsilanti, MI December 2012 to January 2016
Skills
• E-commerce
• Difficult call handling
• Medical office management
• Patient care
• Call monitoring
• Technical support
• Childcare
• Microsoft Excel
• Computer literacy
• Cooking
• Office experience
• Call escalation management
• Data entry
• Analysis skills
• Research
• Phone call screening
• Telecommunications
• Customer issue escalation
• Windows
• Negotiation
• Conflict resolution
• Phone call management
• Assembly
• Email customer support
• Computer skills
• Call reporting
• Urgent care
• Managing customer accounts
• Filing
• Dental office experience
• Search engines
• Microsoft Access
• EHR systems
• Hospitality
• Front desk
• Call transfer
• Phone etiquette
• Medical terminology
• Immigration law
• Google Docs
• Call center
• Budgeting
• Problem-solving skills
• Mobile applications
• Knowledgeable to all Microsoft calls systems
• Financial services
• Phone communication
• Ob/Gyn
• Call center agent experience
• Customer follow-ups
• Manufacturing
• Medical receptionist
• Call center experience
• Medical coding
• Urology
• Live chat
• Epic
• Answering the switchboard
• Hotel experience
• Technical Proficiency
• Communication skills
• Screening and forwarding incoming
• Customer service
• B2B
• Patient interaction
• Phone call backs
• Banking
• Grammar Experience
• Clerical experience
• Word processing
• Allergy care
• Organizational skills
• Google Suite
• Typing
• Order processing
• Microsoft Office
• Time management
• Outside sales
• Active listening
• Telephone and Front Desk Reception
• Door-to-door
• Customer support specialist experience
• Personal assistant experience
• Confidential information handling
• Client services
• Multi-line phone systems
• Call logging
Languages
• Bilingual
• Spanish
Certifications and Licenses
ServSafe
Driver's License
Professional In Human Resources
CDL B
Cosmetology License
CompTIA A+
MCSE
Life Insurance License
Enrolled Agent
Life & Health Insurance License
Property & Casualty License
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