Business Systems Analyst - SAP/ERP - 3+ yrs Experience

SUMMARY

Sudheer Kumar Bantupalli Business Systems Analyst

Cleveland, OH +1-216-***-**** *****************.***@*****.*** LinkedIn Business Systems Analyst with 3+ years of experience translating business needs into SDLC-ready requirements (user stories, acceptance criteria) that drive predictable delivery. Partner with cross-functional stakeholders (product, engineering, QA, operations, finance, supply chain) to define KPIs, document business/system requirements, and validate data using SQL/Python to ensure accuracy and data integrity. Support ERP and enterprise system enhancements through configuration support, workflow/process documentation, master data governance, and user access/permissions. Build and enhance dashboards and operational reports (Power BI/Tableau) to improve order management, inventory visibility, and decision-making. Lead testing (unit/integration/UAT), defect triage, change management, and production sign-off—catching issues early and reducing rework in Agile environments.

TECHNICAL SKILLS

Business & Requirements: Requirements Elicitation, Stakeholder Management, BRD & FRD Documentation, User Stories & Acceptance Criteria, Process Mapping (As-Is / To-Be), Change & Impact Analysis, Requirements Traceability, Cross-Functional Coordination, Vendor & IT Liaison ERP / Business Systems: ERP Administration & User Support, System Configuration & Troubleshooting, Workflow/Process Definitions, Master Data Setup & Governance (Customers, Items, Suppliers), Role/Permission Management, Module Enhancements, Upgrades & Feature Rollouts, Documentation (SOPs/Work Instructions), End-User / Super User Training ERP Platforms: SAP (S/4HANA/ECC), Oracle (EBS/Fusion), NetSuite, Microsoft Dynamics 365, Epicor, Infor (CloudSuite/SyteLine), Sage (X3/Intacct) Supply Chain & Operations: Order Management, Inventory & Full-fillment Reporting, Procurement & Purchasing Support, Logistics/Delivery Metrics, Demand/Capacity Reporting, OTIF/Backorder Visibility, Exception Reporting, Root Cause Analysis for Process & Data Issues Data, Analytics & Reporting: SQL Data Validation & Analysis, Data Profiling (nulls/duplicates/outliers), KPI & Metrics Definition, Power BI & Tableau Reporting, Operational Dashboards, Data Reconciliation & Root Cause Analysis, Data Quality Controls Python & Automation: Python (pandas, NumPy) for data cleaning, validation, reconciliation, automation scripts and QA checks across reporting datasets

Systems & Integration: API & Data Flow Analysis (REST, JSON), Data Mapping, ETL & File-Based Data Exchanges, Integration Support across ERP/CRM/WMS/MES/HRIS (as applicable), Reporting Layer Validation Quality Assurance & Delivery: Unit/Integration/UAT Support, Functional & Regression Testing, Test Case Design & Execution, Defect Tracking & Resolution (JIRA), Change Management, Release Readiness & Post-Go-Live Support, SDLC, Agile / Scrum Tools: JIRA, Confluence, SQL, Power BI, Tableau, Excel (PivotTables, Power Query), Visio, Lucidchart, Postman. PROFESSIONAL EXPERIENCE

Capital One Business Systems Analyst OH, USA Jan 2025 – Present

• Converted inputs from 15+ stakeholder discussions into ERP& System-ready user stories and acceptance criteria, reducing requirement clarification cycles by 30% and improving sprint delivery consistency across 6+ releases.

• Used SQL and Python to validate datasets across 10+ source systems and dashboards, identifying data discrepancies that improved KPI accuracy by 20% and increased leadership confidence in reporting.

• Defined Power BI and Tableau reporting requirements for 25+ operational, financial, and supply chain KPIs, documenting logic, calculations, and validation rules to ensure consistent reporting across teams.

• Supported ERP operations through configuration and administration activities (workflow/process definitions, master data setup/governance, and user access/permissions), ensuring system integrity and data accuracy for reporting and downstream processes.

• Led UAT for 3 production releases, creating 50+ test scenarios, executing validation cycles, tracking defects in JIRA, and securing 100% business sign-off before deployment.

• Reviewed API data flows and integration mappings across 8+ downstream systems, coordinating with IT/vendors to resolve integration and data issues that reduced post-release defects and support tickets by 25%. CitiusTech, India Associate Business Systems Analyst Feb 2021 - Aug 2023

• Gathered functional requirements from 20+ business users and SMEs, translating them into actionable user stories across 12+ Agile sprints, improving requirement clarity and sprint velocity.

• Executed SQL queries and Excel-based analysis to validate 100+ reports, reconcile source-to-target data, and identify data quality issues, reducing reporting defects by 30% during testing cycles.

• Supported ERP and operational reporting validation by verifying master data and transactional KPIs (orders, inventory, ful-fillment, exceptions), improving data reliability for business and systems stakeholders.

• Used Python scripts to automate data profiling and quality checks across large datasets, reducing manual validation effort by 40% and accelerating testing timelines.

• Created process flows, SOPs, and functional documentation for 10+ system changes (ERP workflows, business rules, procedures, and governance controls), improving cross-team alignment and reducing development rework by 20%.

• Supported UAT cycles by executing 40+ test cases, logging and tracking defects, validating fixes, and confirming readiness for release across multiple deployments.

• Provided end-user support by troubleshooting issues, coordinating with IT/vendors on fixes, and assisting with role/permission updates to maintain system access controls and data integrity. EDUCATION

• Masters of Science in Technology Management, Lindsey Wilson University, KY 2023-2025 CERTIFICATIONS & INTERNSHIPS

• Data Science and Machine Learning with Python – Udemy

• Product Testing and Quality Assurance - Wipro Ltd. LEADERSHIP & ACTIVITIES

• Assistant Project Lead - Product Testing: Coordinated a five-member testing team, improving execution efficiency by 20% through structured task allocation, issue tracking, and progress monitoring Captain, College

• Cricket Team: Led the team to three inter-collegiate tournament wins by coordinating player roles, match strategy, and performance accountability under competitive pressure.

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