Senior QA Leader with 15+ Years Experience

Megha Patel

QA Engineer

Email: ************.**@*****.*** Phone: +1-848-***-**** Address: GA

ABOUT ME

Senior QA Leader with 15+ years of experience across Financial Services, Capital Markets, Healthcare, and Federal domains, delivering high-quality solutions in Agile environments. Strong expertise in both Manual and Automation testing with hands-on leadership in sprint planning, release validation, and production support. Adept at API/backend validation, defect lifecycle management, and cross-functional collaboration to ensure seamless deployments. WORK EXPERIENCE

Cigna, US Jul 2025 – Present

Senior Software Quality Analyst

• Lead end-to-end QA activities for healthcare claims and member management applications, ensuring accurate processing of eligibility, claims adjudication, and provider data workflows.

• Design, develop, and maintain Selenium automation scripts for critical regression scenarios, supporting continuous integration and reducing manual regression efforts across sprint releases.

• Perform detailed API testing using Postman to validate REST services related to claims submission, payment processing, and member eligibility verification.

• Validate EDI transactions (837, 835) to ensure proper claims submission and remittance processing between internal systems and external partners.

• Write complex SQL queries to validate backend claim calculations, benefit rules, and payment data stored in Oracle databases.

• Execute integration and system testing across multiple healthcare platforms to ensure accurate data exchange between claims, billing, and provider systems.

• Support CI/CD pipeline deployments by performing build validation testing (BVT) and confirming production readiness before release.

• Collaborate with business analysts, product owners, and developers to review requirements, clarify business rules, and identify potential gaps early in the sprint cycle.

• Mentor junior QA analysts on healthcare workflows, automation best practices, and defect reporting standards. DLH Consulting, US Oct 2024 – Jun 2025

QA Engineer – Lead

Clients: National Heart, Lung, and Blood Institute

• Led a small QA team supporting federal healthcare web applications by assigning testing tasks, reviewing test cases, and ensuring all sprint testing activities were completed before release deadlines.

• Performed detailed manual smoke and regression testing on applications built in .NET, PHP, Java, and third-party COTS systems to verify that new code changes did not break existing functionality.

• Reviewed business requirements, user stories, and acceptance criteria during sprint planning and converted them into clear, step-by-step test cases covering positive, negative, and edge-case scenarios.

• Validated front-end UI changes by running SQL queries in Oracle databases to confirm that backend data updates, inserts, and integrations were working correctly.

• Conducted Section 508 accessibility testing using ARC Toolkit and ANDI browser tools to ensure applications met WCAG standards for users with disabilities, including screen reader compatibility and keyboard navigation.

• Executed automated test suites using Selenium and Subject7 to validate critical regression scenarios and reduce manual testing effort during each release cycle.

• Performed API testing using Postman and SOAP UI by sending requests, validating response codes, checking JSON/XML responses, and verifying data accuracy between systems.

• Supported CI/CD deployment cycles by validating QA builds in lower environments, performing sanity checks after each deployment, and confirming application stability before moving to production.

• Created and maintained SOP documentation for regression cycles, accessibility testing processes, and release validation steps to ensure consistent QA practices across the team.

• Logged, tracked, and managed defects in Jira by providing detailed reproduction steps, screenshots, SQL validation results, and working closely with developers to retest and close issues.

• Participated in Agile ceremonies including daily stand-ups, sprint planning, backlog grooming, and retrospectives to provide QA updates and raise potential risks early.

• Validated EDI and ETI data transfer processes by verifying that patient and protocol data moved accurately between systems without data loss or formatting issues.

Beta NXT, US Mar 2021 – Aug 2024

Senior QA Engineer & Team Lead

• Led QA efforts for financial tax reporting applications supporting IRS compliance, including 1099, 1042-S, W8/W9, retirement, and Puerto Rico tax forms.

• Tested complex tax calculation logic by validating cost basis processing, dividend distributions, and year-end reporting outputs against business rules and IRS regulations.

• Performed end-to-end testing of UI workflows and backend batch processing systems to ensure accurate generation of tax documents.

• Retrieved and validated batch output files from Linux servers, reviewed logs, and confirmed correct data formatting before client distribution.

• Designed and executed automated UI regression scripts using Selenium and maintained automation suites for major tax release cycles.

• Performed API testing using Postman to validate data exchange between financial systems and third-party integrations.

• Created and managed test data using SQL queries to simulate different client account scenarios and edge cases.

• Reviewed business requirements with product and development teams to clarify tax logic, identify gaps, and ensure complete test coverage before release.

• Managed defect lifecycle in Jira by providing detailed reproduction steps and working closely with developers during SIT and UAT phases.

London Stock Exchange, US Dec 2018 – Mar 2021

Senior QA

• Performed functional and regression testing for capital markets and wealth management applications, including desktop trading platforms and mobile solutions.

• Tested portfolio management features such as account holdings, transactions, balances, valuations, and client reporting modules.

• Validated real-time financial data feeds to ensure accurate display of market prices, news, and alerts within the application.

• Conducted API testing using SOAP UI to verify portfolio, account, and transaction services, ensuring correct data flow between backend systems.

• Executed and maintained Selenium automation scripts for high-priority regression scenarios across multiple release cycles.

• Reproduced and analyzed production issues in QA environments by reviewing logs, validating builds, and confirming fixes before deployment.

• Managed test cycles in Quality Center and TestRail by creating test runs, updating execution status, and tracking release readiness.

• Tested mobile applications on iOS and Android devices to validate performance, UI responsiveness, and core trading functionalities.

• Collaborated with product owners, developers, and client stakeholders to clarify requirements and provide testing status updates during sprint reviews.

Thomson Reuters/Refinitiv, US Dec 2008 – Nov 2018

Senior QA

• Performed end-to-end testing of real-time financial market data applications, including pricing feeds, news modules, alerts, and trading support tools.

• Participated in all phases of the SDLC, working closely with business analysts and developers to review requirements and ensure complete test coverage.

• Designed and executed detailed manual test cases for desktop and web-based financial platforms used by traders and analysts.

• Validated real-time data accuracy by comparing application output with backend data sources and system logs.

• Executed automated regression scripts using QTP (UFT) and maintained test scripts for recurring release cycles.

• Supported installation, upgrade, and environment validation testing across different Windows systems before build certification.

• Led QA support during major product releases by coordinating regression cycles and verifying application stability prior to client rollout.

• Mentored junior QA team members on test case creation, defect reporting standards, and best testing practices. TECHNICAL SKILLS

Testing & QA: Manual Testing, Functional Testing, Regression Testing, Smoke Testing, Integration Testing, System Testing

(SIT), User Acceptance Testing (UAT) Support, API Testing, Database Testing, Accessibility Testing (Section 508 / WCAG), Mobile Testing, End-to-End Testing

Automation: Selenium WebDriver, QTP/UFT, Subject7, Test Automation Framework Execution & Maintenance, Automated Regression Testing

API & Services: Postman, SOAP UI, REST APIs, JSON/XML Validation, Web Services Testing Database: Oracle, MySQL, SQL Queries, Data Validation, Backend Data Verification Tools: Jira, Confluence, Azure DevOps, Quality Center (ALM), TestRail, Zephyr, ServiceNow Methodologies: Agile, Scrum, SDLC, Sprint Planning, Backlog Grooming, Release Management Support Environment & Platforms: Windows Applications, Web Applications, Mobile (iOS & Android), Linux (Batch Validation), CI/CD Pipeline Validation

EDUCATION

Bachelor of Science in Computer Science May 2002

Osmania University – India

Contact this candidate