Senior UX Leader for Enterprise SaaS & AI Solutions

Arunkumar Rajendran Lead UX Designer Senior Product Designer

Portfolio LinkedIn *********.*.*****@*****.*** +917********* Bangalore, KA 560068 Profile Summary

Senior Product/UX Design Leader with 7+ years of experience driving data-informed, scalable design systems across B2B SaaS, AI, analytics, and healthcare platforms. Extensive experience designing complex healthcare workflows and enterprise healthcare products that improve clinical efficiency and patient experience. Conducted performance reviews and growth planning. Strong track record in UX strategy, healthcare UX, design systems, accessibility (WCAG), AI-driven UX, and analytics dashboards. As a design leader builds, scales, hires, and owns team outcomes. Managed design quality and delivery across multiple initiatives and managed and mentored a team of 8 designers.

Skills

Core Competencies: Product Design • UX Strategy • Enterprise SaaS • AI & GenAI UX • Analytics & Data Visualization • Design Systems • Accessibility (WCAG) • User Research • Usability Testing • Interaction Design • Information Architecture • Growth & Conversion Optimization • Product Discovery • OKRs • Stakeholder Management • Agile / Scrum • Interaction & Motion Design (Micro-interactions, Transitions) Tools & Technologies: Figma • Adobe Creative Suite • Miro • Framer • Sketch • InVision • Hotjar • Notion • Azure • Power BI • UserTesting

Experience

Sr. UX Design Consultant (Contract) Deloitte USI, Bangalore Jul 2025 – Nov 2025

● Drove product strategy and design for an enterprise Power BI analytics platform (US healthcare – R1 RCM) with 15+ dashboards supporting executive and operational decision making.

● Facilitated 4+ cross functional UX workshops to align design outcomes with transformation goals, governance, and risk management standards.

● Aligned closely with PMs, data engineers, and developers to deliver dashboards with advanced drill downs, refined data accessibility and usability by 30% and partnered with director/VP-level stakeholders for business growth, scale and board-level reviews.

● Embedded compliance with data privacy, quality, and performance metrics across the analytics ecosystem.

● Iterated on designs using user feedback, usage analytics, and A/B testing.

● Designed financial workflow systems impacting billing, revenue recovery, and compliance. Lead UX designer Ziniosedge Software Technology, Bangalore May 2023 – Apr 2025

● Owned end to end UX strategy, research, usability testing, and accessibility audits across SaaS and AI driven platforms.

● Framed user problems through research synthesis and translated insights into wireframes, prototypes, and tested experience flows.

● Directed and mentored UX initiatives resulting in a 22% performance elevation, 17% engagement increase, and 10% reduction in bounce rate.

● Established and scaled an organization wide design system in Figma, reducing design and development effort by 50% and accelerating delivery velocity.

● Advised executive stakeholders, aligning UX KPIs with business OKRs and contributing to 60% of strategic business goals, including GenAI and R&D automation UX initiatives. Senior UX designer Imaginetech Digital Solutions, Bangalore Mar 2022 – May 2023

● Led the redesign of web and mobile healthcare platforms, improving usability, visual hierarchy, and cross platform consistency.

● Revamped core healthcare flows (appointments, diagnostics, e prescriptions), driving an 18 point increase in NPS.

● Conducted mixed method UX research (interviews, surveys, journey mapping, diary studies), generating 40–70% actionable insights.

● Collaborated closely with PMs, architects, and agile teams to ensure compliant, scalable delivery and a smooth design-to-development handoff.

UX designer Bellwether Business Solutions, Bangalore Dec 2017 – Mar 2022

● Defined responsive, user centric experiences across desktop, tablet, and mobile for multiple industry domains.

● Built pixel perfect enterprise prototypes in Figma informed by 80–90% real user data.

● Chaired use-case workshops uncovering 10+ critical user flows, strengthening information architecture and simplifying complex journeys through iterative testing and A/B experimentation. Graphics and web design trainee Indian Superheroes, Coimbatore Jul 2017 – Dec 2017

● Crafted UI components, vector assets, and illustrations across 10+ responsive web projects, some evolving into early design systems.

● Applied WCAG accessibility and cognitive psychology principles to accelerated usability and brand consistency.

Public Relation Officer UIDAI, Coimbatore Jan 2015 – Jul 2017

● Oversaw Aadhaar enrollment and update operations, ensuring data accuracy, compliance, and operational quality.

Routing Engineer Caliber Interconnect Solutions, Coimbatore Jul 2014 – Dec 2014

● Executed high-precision PCB routing using industry tools, ensuring signal integrity, optimized layer usage, and compliance with design standards.

Projects

R1 Revenue Cycle Management (US)

● Delivered 15+ analytics dashboards with drill down capabilities for enterprise healthcare operations.

● Streamlined customer support efficiency and data usability by 30%. ShopCPR (US)

● Enhanced performance by 22%, engagement by 17%, and reduced bounce rate by 10%.

● Reduced checkout load time by 60% and onboarding steps from 6 2.

● Reduced support workload by 60% through self service UX. Burjeel Holding (UAE)

● Guided UX for healthcare platform revamp, driving an 18 point NPS increase.

● Achieved 90+ Google Lighthouse scores across performance and accessibility. Education

B.Sc. Electronics and Communication System (2011-2014)KSG College of Arts & Science, Coimbatore Professional Certification

● Google UX Design Certificate (Foundations, Wireframes & Prototypes, Ideation)

● Nielsen Norman Group UX Management

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