Customer Service Professional with 10+ Years Experience
Resume:
Rockwood, TN
**************@*****.***
Shamiah Hampton
CUSTOMER SERVICE REPRESENTATIVE
Objective
Dedicated and experienced Customer Service Representative with over a decade of expertise in fostering exceptional customer satisfaction and exceeding business standards. Seeking to leverage my passion for delivering outstanding service and problem-solving skills to enhance customer experiences and contribute to team success.
Education and Professional
Training
2001-2004
Lenoir City High School
High School Diploma
2017-2018
Tennessee College of Applied Science
Medical Office Information Technologies
Certifications and Diploma
Work Experience
December 2024-Present
Amazon Sortation Center Maryville, TN
Part-Time Sortation Associate
Sorting and scanning packages
Arranging and preparing pallets for delivery
April 2024 to December 2024
Sedgwick Claims Management Remote
Care Team Representative
Provide excellent customer service to external customers and internal support to an assigned team.
Act as a liaison between customers and team members; direct calls to appropriate escalation paths as needed.
December 2023 - February 2024
Aucera formerly Dial America Knoxville, TN
Call Center Representative
Answering customer requests or inquiries concerning services, products, billing, etc.
Continually maintaining a working knowledge of our clients’ products, services and promotions
December 2021- Private Client (Family) Lenoir City, TN
December 2023 In Home Health Aide
Managed medical appointments and transportation logistics for patient to ensure timely access to healthcare services
Assisted with daily activities such as bathing, dressing, grooming, and medication administration
March 2021- P. L Marketing (Kroger) Maryville, TN
April 2020 Order Picker Delivery Driver
References
Tabatha Stephens
Executive Freight Broker Recruiter for Cantrell Enterprises
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Audrey Collier
Manager Domino’s Pizza
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