Regional Manager, Hospitality Housing Specialist
Resume:
Esmeralda Montejano
Del Rio, TX *****
*******************@*****.***
Seeking a position in a company where I can apply my past work experience and be an asset to the company, obtain a personal satisfaction from being in a position that I know I want as a career. Willing to relocate to: Midland, TX - Colony, TX - Del Rio, TX Authorized to work in the US for any employer
Work Experience
Regional Manager
Corporate Hospitality Housing - Midland, TX
February 2024 to Present
• Responsible for recruiting and interviewing candidates
• Conduct regular team meetings with occasional site-level meetings
• Conduct 1-on-1 meetings such as coaching, conflict resolution, goal setting, quarterly check in’s and annual reviews, etc. with direct reports
• Manage HR issues
• Conduct onboarding and training and mentoring team members
• Daily site visits at each community and spend time with the team members, walk property, etc. CLIENT MANAGEMENT
• Attend and contribute to client calls on a weekly/bi-weekly, and/or monthly basis
• Participate in unscheduled client communications – calls/texts/emails during business hours
• Prepare for client visits with Regional Manager and onsite team members. Assist in setting an agenda, walking the community, and conducting follow-up in writing following any client visit and client calls.
• Assist the Manager in outlining a business plan for each community and continuously strategize on a weekly, monthly, and quarterly basis where we measure against the plan and proactively suggest areas to improve the overall approach.
• Complete tasks in Property Management System (PMS) accordingly due to leasing week restrictions
• Request access to properties for staff/self
• Review property websites/ILS listings and advertising
• Review social media postings and content
• Review/update market survey information
• Employee engagement platform management
• Expense management approvals and expense reporting
• Internal applicant platform management and recruiting
• Management of resident and vendor-related calls
• Time management Software: PTO approvals, schedule quarterly and annual conversations, ensure timecards are completed and approved weekly for onsite team members, and any corrections are entered within the current pay period. Additionally, enter monthly and quarterly bonuses in the system for payment.
• Yardi/RealPage/Entrata invoice review and approvals, floor plans and pricing audits, work order review, make-ready review, delinquency review, pending application management, etc.
• LRO/AIRM/Yieldstar – Weekly calls and pricing reviews, as well as lease expiration management
• Quarterly Bonus review/approval
• Monitor support tickets for team members and provide approvals when needed
• Office 365 – daily email management (daily)
• KPI review and management
• Vendor Management and communication
Property Manager
Aries Lodge - Orla, TX
June 2020 to November 2023
• Preserve the Company’s Core Values and Mission Statement.
• Ensure staff compliance with company policies and procedures (including disciplinary action, if necessary).
• Provide the highest level of customer service to on-site staff, clients and vendors.
• Inspect the properties regularly for safety hazards, property damage, and needed repairs by maintenance staff.
• Follow up on repairs to verify completion and compliance with standards, property insurance companies, and company safety policies and risk management procedures.
• Develop and implement strategic plans to drive camp growth and meet revenue targets.
• Collaborate with other departments to coordinate activities, programs, and resources.
• Manage projects related to facility maintenance, improvements, and renovations.
• Implement process improvements to enhance efficiency and effectiveness of camp operations.
• Preparing and presenting regional reports for senior management
• Mentoring employees and suggesting training
Property Manager
Custom Touch Village - Midland, TX
May 2018 to June 2020
• Tenant screening and approval process through lease execution and move-in
• Coordinate with maintenance for all work orders
• Data input of all resident activity such as deposits, work orders, etc
• Provide owners with accurate daily, weekly and monthly status reports
• Inspection of units for move-in and move-outs
• Communicating with current and potential residents
• Communication with corporate office-Supervise maintenance personnel
• Perform market rate surveys
PIC Person in Charge
Panda Restaurant Group - Del Rio, TX
October 2016 to May 2019
customer service, scheduling, inventory
• Ensuring Workability, Intensity & Integrity
• Upholding high Operations standards and being the best
• Achieving store financial targets
• Being a Team Builder & Trusted Leader: Managing and directing the work of store Associates
• Recruiting and hiring store Associates
• Training, coaching, developing, and disciplining store Associates
• Providing for the safety and security of Guests and Associates
• Schedule
• Food ordering
• Inspections
• Food temperature monitoring
• Responding to Guest and Associate complaints and consulting
• Ensuring the delivery of exceptional Guest experiences
• Promoting brand awareness
• Community Outreach
Hotel General Manager / Restaurant General Manager Amistad Lake Resort / Icon Steakhouse Bar & Grill - Del Rio, TX January 2011 to February 2017
Customer Service, Prep Food, Purchase order, and submit reports by email. Hotel General Manager / Icon Steakhouse Bar & Grill Amistad Lake Resort / Icon Steakhouse Bar & Grill - Del Rio, TX January 2011 to February 2017
all aspect of the job Customer Service, Guest Relations, Managements of on-line rates and availability. Schedule for every department. Answering all inbound calls, billing of accounts receivable and payment collections. Report and maintain repairs as needed. Shift reports, night audit, money deposit. Showing vacant units to prospective residents, assists in processing applications, quotes price, describes features, discusses terms of lease & property rules, and communicates property and community amenities and available neighborhood services. All aspect of the restaurant from cleaning, cooking and bartender as needed. Ran operations for Steakhouse
Bar & Grill for 4yr supervised up to 25 employees at one given time. Clerk / Acct. / Data Entry Clerk
Labor Ready - Del Rio, TX
February 2010 to December 2011
Data Entry, account receivable, costumer service, payroll, inventory. email messages, multi- phone line / switch board operator and collection of acct.
Public Housing Manager
Del Rio Housing Authority - Del Rio, TX
October 2006 to April 2010
Manage 133 units for low rent income families. I processed the applications to meet the HUD requirements, meeting the income limit. Did annual inspections for the homes. HUD projects. P/o request forms, purchase supplies, maintain the maintenance department. Collection of rents. Letter to the attorney. Rent adjustment for tenants.
Semi - annuals reports. First of the month reports. End of the months reports of annual budgets, gathering all information.
As the Public Housing Manager I was responsible in assisting in managing one or more public housing developments and performs a wide variety of tasks related to the planning, development and preservation of affordable housing. Specific duties include the following: Oversees the developments office showing vacant units to prospective residents, assists in processing applications, quotes price, describes features, discussed terms of lease & property rules, and communicates property and community amenities and available neighborhood services. Daily operations and all supporting schedules. Implements HUD and HACCP rules and regulations. Provides quality customer service to all those whom come into contact with. Ensures that rent payments and other charges are collected timely, maintains records of collections, inputs data into the computer and prepared reports. Maintains and monitors delinquent rent roll, issue delinquent account notices and initiates eviction process when warranted. Sends out notices and performs annual and interim re-certification of residents. Calculated applicants family income determined amount of monthly rent, and monitors compliance with Housing Authoritys policies and procedures and HUD occupancy standards. Provided orientation for new residents: shows unit, explains lease and briefs residents. Provided living skills training.
Program Supervisor/clerk/direct Staff
DEL RIO BOYS & GIRLS CLUB - Del Rio, TX
October 2003 to April 2006
Conduct recreation activities with groups in local recreation facility. Organize and promote activities such as arts and crafts, sports, games, music, dramatics, social recreation, camping, and hobbies, taking into account the needs and interests of individual members. Also performed as recreation program supervisor. Duties include assisting children with their home work and personal challenges, outreaching children and providing information about "Better
America" which deals with abstinence and staying drug free.Keep track or volunteer, process application, data entry, inventory clerk. Member orientation, policies and procedures and standards of conduct. Instructional programming large group activities, and low organized games.Implemented the five-core program which included character and leadership development, education and career, health and life skills, sports fitness and recreation.
Toll Collector
CITY OF DEL RIO - Del Rio, TX
October 2003 to November 2003
Greeted customers traveling through International Bridge, collected money, handled U.S. and Mexican currency.
Other duties included operating/balancing cash register and preparing daily reports. This position required the ability to communicate with customers in English and Spanish. Knowledge of cashiering practices and procedures; knowledge of Mexican currency and applicable exchange rates. Responsible for assigned cash box.
Prepares and turns in money deposits and reports at the end of shift. Maintains work areas clean following established guidelines. Provides excellent customer service.
Self Employed/office MGR
R VARGAS TRUCKING - Del Rio, TX
October 2001 to September 2003
Office manager provided customer service. Spoke to customer inquiring about transportation. Travel expenses, contracts, and payroll. Dispatched and assured material were delivered to consumers on a timely matter.
Collection of accounts.
Supportive Employment/case Worker/ Clerk
HILL COUNTRY COMMUNITY MHMR CENTER - Del Rio, TX
April 1995 to September 2001
Administrative Assistant
Case worker, Job Coach and Skills coping coach. Assisted Mental / Retardation patients whom were seeking employment. Assisted consumer with daily living skills such as budget preparation. Job coaching. Coping skills coach.
Maintenance department up keep of vehicles. inspection, and schedule repairs. Road crew contract with the Department of Transportation.(worked lawnmowers, weed eater, edger, blowers and small tractors. Submitted closed bid for the up keeping of the rest area from Eagle Pass / Brackettville, Loma Alta and
Case Manager
HILL COUNTRY COMMUNITY MHMR CENTER - Del Rio, TX
May 1995 to March 1996
Assisted consumer with daily living skill, budget, transportation to and from appointment within the city. Traveled out of town transporting consumer to the scheduled appts.. Assist with medication hand over hand. Provided recreational
Skills
• Cisco (Less than 1 year)
• Data entry (8 years)
• Database (5 years)
• Desktop publishing (Less than 1 year)
• Excel (Less than 1 year)
• Fast Food
• inventoryl
• Training
• Scheduling
• Operations
• Payroll
• Word
• Team Building
• Inventory Management
• Microsoft Word (10+ years)
• LIHTC
• Microsoft Outlook
• Property Management
• Office Experience
• Microsoft Office
• retail sales
• Restaurant Experience
• Leadership Experience
• Retail Management
• Customer Service
• Benefits Administration
• P&L Management
• Supervising Experience
• Hotel Experience
• Management Experience
• Hotel Management
• Cleaning Experience
• Cooking Experience
• Spanish
• English
• Basic Math
• Cash Handling
• Hospitality Management
• Sales Experience
• Front Desk
• Hospitality Experience
• Guest Relations Experience
• Property Leasing
• Human Resources
• Budgeting
• Night Audit
• Guest Services
• LAN
• Word Processing
• Restaurant Management
• Office Management
• Debits & credits
• Yardi
• Microsoft Excel
• Fair Housing regulations
• Microsoft Powerpoint
• Phone etiquette
• Accounts Payable
• Merchandising
• Event Planning
• Management
• Computer Networking
• Adobe Illustrator
• Recruiting
• Computer literacy
• Maintenance
• Inventory control
• Cooking
• Typing
• Leadership
• Food preparation
• Marketing
• Sales
• Time management
• Multilingual
• Hospitality
• Succession planning
• Bilingual
• Computer skills
• Organizational skills
• Communication skills
• 10 key calculator
• Accounts Receivable
• Adobe Photoshop
• Employee Orientation
• Spanish
• Intermediate
Certifications and Licenses
First Aid Certification
ServSafe
Food Handler Certification
TABC Certification
Driver's License
CPR Certification
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