Seasoned QA, Systems & Healthcare Data Leader

ERRIC CHANEY

Grand Prairie, TX 214-***-**** *****.******@*********.***

FOCUSED TECHNICAL SUPPORT LEAD

Technical QA Analyst • Systems Analyst • Healthcare Data Manager

Quality Assurance Leadership • Timely Task Documentation • Remote Troubleshooting Ability

Led Quality Assurance • Developed Testing Strategies • Established Adherence to Standards

WORK EXPERIENCE

Overton, Dallas, TX Sep 2024 - present

Armed Resource Officer

●Verified identification protocols and conducted thorough searches, rigorously enforcing access control measures to ensure that only authorized personnel entered restricted areas.

●Collaborated with law enforcement during emergencies to provide essential support.

●Maintained accurate records of daily activities, incidents, shifts, and inventory.

CVS Feb 2014 - Dec 2024

Advisor Quality Assurance

●Analyzed workflows, improving operational processes by 30% through targeted recommendations.

●Proactively guided cross-functional teams, boosting product knowledge by 40%.

●Documented complex issues and implemented resolutions, reducing defect rates by 25%.

●Expanded communication channels by acquiring and sharing project information with partners.

●Established and enforced quality assurance standards for compliance in all testing methods.

●Improved procedures through analysis, streamlining operations across departments.

●Coordinated technical solutions with business units for seamless product delivery.

●Developed innovative testing strategies that enhanced product quality and efficiency.

HMS July 2011 - Feb 2014

Linux Harvest Administrator June 2012 - Feb 2014

●Orchestrated build and deployment of Java and Web applications for seamless integration.

●Streamlined WebLogic script creation and maintenance, boosting deployment efficiency.

●Triaged internal client calls for prompt issue resolution, enhancing support effectiveness.

●Collaborated with vendor CA to expedite code deployment, minimizing downtime.

●Debugged build and deploy issues swiftly to maintain application performance

Healthcare Data Analyst Data Miner July 2011 - June 2012

●Developed and effectively communicated innovative concepts, utilities, and processes within the Analytics team while actively proposing transformative ideas for continuous improvement.

●Analyzed health care data, including claims, to enhance understanding of care quality.

●Contributed to Analytics projects by collaborating across departments on initiatives.

●Generated client reports by verifying and interpreting health data with minimal oversight.

●Documented tasks accurately and promptly, ensuring clear delineation of responsibilities.

Caremark Feb 2008 - July 2010

Technical Support March 2008 - July 2010

●Spearheaded the comprehensive implementation and administration of computer laboratory and desktop support systems for Administrative, Financial, and media groups within the church.

●Managed hardware and software installation, overseeing patches to enhance performance.

●Provided onsite and remote support for church admins, addressing issues promptly.

●Developed security and acceptable use policies, ensuring compliance across the organization.

Specialist Application Development Feb 2008 - July 2011

●Utilized Microsoft Access, Excel, and Visio alongside advanced ETL concepts in Informatica Power Center 8.6 to consistently perform essential data processing tasks efficiently

●Executed comprehensive regression testing on Informatica mappings during the conversion from version 7.x to 8.x, ensuring seamless functionality and data integrity.

●Collaborated closely with Informatica Architects to conduct thorough functional testing of Power Center 8.6 mappings, thereby driving notable improvements in operational efficiency.

●Installed and meticulously configured Data Advantage Group's MetaCenter application web server in two environments, enhancing system performance and reliability.

●Standardized connections across Informatica domains, verifying security protocols and assigning appropriate privileges to developers for enhanced access control.

●Automated comprehensive management of Tomcat Web Server and MetaCenter Application through custom UNIX scripts, thereby reducing manual intervention time significantly.

●Leveraged extensive expertise in Oracle databases, alongside data warehousing concepts, to effectively support robust and comprehensive system development life cycles.

●Managed HEAT ticket resolution for MetaCenter Team, boosting efficiency and response times.

●Resolved performance issues by collaborating with vendors to optimize systems.

Consultant

●Assisted in expertly developing functional and technical designs for new projects, contributing to innovative solutions that strategically drive business growth.

●Supported batch processing by swiftly resolving issues to minimize downtime.

●Managed software installation and maintenance, conducting testing for optimal performance.

●Demonstrated SQL, UNIX, and C expertise in troubleshooting complex application issues.

●Created data patches and scripts to ensure seamless billing and timely revenue recognition.

●Resolved recurring issues in the Virtuoso II app, boosting system reliability.

Developer

●Developed ETL processes in Informatica PowerCenter 8.1.1 to enhance data integration.

Staff Consultant

●Migrated complex batch processing scripts to Informatica using Power Center 7.1.1, significantly alleviating the persistent overrun of the batch cycle window and

●Developed batch processing systems with Korn shell and SQL for job placement in Autosys.

●Provided comprehensive administrative, technical, customer support, and user documentation for online applications and batch processes, improving overall operational efficiency.

●Delivered on-call support for technical issues related to online applications and batch processing, effectively resolving data anomalies within the DSS Data Warehouse.

●Designed and deployed innovative online applications that seamlessly interacted with the DSS Data Warehouse, significantly enhancing user experience and data accessibility.

Senior Data Analyst

●Executed table updates and flat file manipulations while creating, executing, and maintaining UNIX or PL/SQL scripts to troubleshoot Telegence issues for Tuxedo and batch processes.

●Innovated switch usage protocols for testing, streamlining troubleshooting efforts in MAF/Guiding and Rating processes while efficiently copying data from production to ETQC.

●Provided comprehensive resolutions for intricate issues by delegating complex problems to appropriate areas, ensuring seamless operations across the organization.

●Managed daily monitoring of Queue and Data Queue systems to improve support for customers.

Software Systems Process Specialist

●Developed dynamic web pages with Java2, JSP, and PHP to enhance user experience.

●Managed end-user trouble tickets in the HEAT system, enhancing support responsiveness.

●Maintained CEDARS user functionality for seamless operation across the University.

●Administered Red Hat Linux servers and troubleshot issues to ensure maximum uptime.

●Installed and configured Linux systems to optimize operational efficiency.

●Instituted LDAP support for OIT initiatives, streamlining access management.

Designing Database Structures with Data Architect

●Executed tasks proficiently using Windows XP, Microsoft Access, Excel, Visio, and Informatica Power Center 8.1.1., ensuring seamless operations across platforms.

●Collaborated with cross-functional teams to deliver solutions for customer challenges.

●Leveraged expertise in Oracle, SQL, and PLSQL to optimize system performance.

●Developed bulk load scripts and DDL, enhancing project data processing efficiency.

●Applied advanced batch processing techniques to enhance system efficiency and performance.

Systems Analyst

●Achieved Sarbanes-Oxley compliance by maintaining current patches and certifying software levels, while proactively addressing security vulnerabilities identified through system scans.

●Oversaw the entire system management process, enhancing security protocols, optimizing performance tuning, and streamlining troubleshooting and problem resolution efforts.

●Engineered a robust on-call rotation among team members to ensure seamless support for the SBCLD billing/activation/collections product running on HP Systems with HP-UX.

●Gained extensive and nuanced knowledge in networking, programming, database administration, and client-server application functionality to significantly enhance operational efficiency.

●Created user accounts, verified permissions, and deactivated inactive accounts.

●Displayed exceptional communication skills by expertly interfacing with technical teams and management, consistently showcasing my role as a dedicated and reliable team player.

Analyst

●Performed comprehensive analysis on application processing, coding, scripting, testing, validating, debugging, and developing job flows to enhance operational efficiency.

●Wrote ad-hoc queries to generate insightful reports while ensuring IT compliance.

●Participated actively in team meetings where I adeptly presented innovative solutions via engaging presentations and comprehensive emails across UNIX, Windows, and Oracle platforms.

●Administered a table-driven app with SQL/PL/SQL, automating updates using UNIX scripts.

●Diagnosed and resolved issues through process improvements, enhancing system performance.

●Achieved production goals by directing investigations and resolving complex issues.

Systems Specialist

Client/Server Developer Analyst

●Engineered precision assemblies for over 1,000 electronic components, ensuring top

Prior Experience: Alltel, Consultant; Agile Tech, Developer; Verizon, Staff Consultant; Act1 Tech, Senior Data Analyst; UT Arlington, Software Systems Process Specialist;, Designing Database Structures with Data Architect

EDUCATION

DeVry University 1998

Bachelor Of Science In Achievements, Management Systems

TECHNOLOGIES, SKILLS

Technologies: Informatica Power Center • SQL • PLSQL • UNIX • Linux • Windows XP • Microsoft Access • Microsoft Excel • Microsoft Visio • ETL concepts • Oracle • Web Logic • Java • JSP • PHP • LDAP • Red Hat Linux • Korn shell scripts • SQLLDR • Autosys • C programming • HEAT ticket system • Power BI • Teradata • Apache Tomcat

Skills: Access Control Enforcement • Emergency Response Coordination • Record Keeping & Documentation • Workflow Analysis & Enhancement • Cross-functional Team Leadership • Quality Assurance Standards Implementation • Defect Rate Reduction • Technical Solution Coordination • Innovative Testing Strategy Development • Java/Web Application Deployment • WebLogic Script Optimization • Vendor Collaboration for Code Deployment • Build & Deployment Debugging • Healthcare Data Analysis • Analytical Project Collaboration • Health Data Interpretation • Technical Support Management • Computer Systems Implementation • Software Installation Oversight • Remote Technical Support • Security Policy Development • Operational Process Improvement • Product Quality Enhancement • Strategic Communication Expansion • Emergency Support Collaboration • Compliance & Regulatory Adherence • Innovative Concept Development • Client Report Generation • Application Performance Maintenance • Cross-Departmental Collaboration

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