Senior Salesforce Developer with AI & LWC Expertise

Vinith Reddy Gaddam

Senior Salesforce Developer

Mobile: 908-***-**** Email: *****************@*****.*** Portfolio: Visit My Portfolio Website Professional Summary:

Senior Salesforce Developer with 6+ years of experience delivering LWC, Apex, AI Agentforce, and API-driven solutions across Financial, Health, App-Exchange, Community/Experience, Sales and Service Cloud. Proven success building scalable architectures, implementing AI- powered automations, optimizing DevOps pipelines, and reducing manual operations by up to 75%. EDUCATION

University Of Bridgeport Bridgeport, CT, USA

Masters in Analytics and Systems, Maintained 3.51 GPA

Lovely Professional University Punjab, India

Bachelor of Technology (B.Tech), Maintained 6.7 CGPA SKILLS

Languages: Java, Apex, SOSL, SOQL, JavaScript, HTML5, CSS3.

Web Technologies: HTML5, CSS3, JavaScript, jQuery, AJAX.

Salesforce Tools/Technologies: Lightning Web Components, Aura Components, Visualforce Pages, Triggers, Controllers, Batch Apex, Bulk Api, Apex Data Loaders, App Exchange, Dashboards, Sales Cloud, Service Cloud, Marketing Cloud, APPTUS CPQ, AgentForce.

DevOps: SFDX, Git, GitHub, GitHub Actions, Jenkins, Bitbucket, Copado, Gearset, CI/CD Pipelines.

Operating Systems: Windows, Linux, Ubuntu.

Agentforce: LLM, NLP, Prompt Builder, Atlas Reasoning Engine (ARE), Einstein trust layer.

APIs & Integrations: REST API, SOAP API, Web Service API, Jitterbit, Mulesoft.

Security & Compliance: OAuth, JWT, Field-Level Security, Sharing Rules, Permission Sets, Shield Platform Encryption, Event Monitoring, Health Check

WORK EXPERIENCE

TD Bank - Salesforce Consultant(Mt Laurel, NJ) 04/2024 - Present

Designed and developed Lightning Web Components (LWC), Apex classes, and Record-Triggered Flows in Financial Services Cloud to manage debit/credit card loss reporting, card replacement, and customer authentication workflows.

Implemented Salesforce Agentforce AI customer service agents on Account and Case record pages, increasing first- contact case resolution efficiency by 15% and improving customer satisfaction.

Built API-driven Flows integrating with REST endpoints to send real-time card service requests and status updates to external client banking systems.

Developed secure REST endpoints using @RestResource to allow external systems to fetch and update card information inside Salesforce.

Integrated high-volume data sync processes using Batch Apex to process daily card updates and reconcile financial account data between Salesforce and external systems, improving data reliability and reducing timeouts.

Implemented Queueable Apex and Future methods to handle asynchronous API callouts for card creation, fraud checks, and customer verification workflows without blocking UI or hitting limits.

Leveraged Platform Events and Change Data Capture (CDC) to publish card update notifications and maintain near real- time (99.9% accuracy) data synchronization across downstream systems.

Reduced manual back-office processing by 75% through automated async API tasks and scheduled jobs that maintain card metadata, status updates, and customer communications.

Architected a scalable financial data management framework, ensuring Data Cloud, API authentication, encryption, and governor limit optimization aligned with enterprise-grade standards.

Automated data migration, integration validation, and post-deployment smoke tests, significantly reducing QA effort and deployment defects.

Built and tuned Salesforce AI Agents for automated lead qualification, reducing response and triage time by 30% and accelerating sales operations.

Achieved and maintained 85%+ Apex test coverage, including mocks for async callouts, Batch Apex, Queueable impacts, and LWC Jest tests for end-to-end reliability.

Created API callouts to third-party services using HTTP methods.

Leveraged Einstein Analytics (Tableau CRM) deliver AI-driven insights, predictive trends, and actionable dashboards using real-time Salesforce data.

Built and embedded interactive Einstein Analytics dashboards within Salesforce, ensuring secure, role-based analytics aligned with org sharing and business KPIs.

Einstein Analytics significantly enhances this project by improving forecast accuracy, reducing risk exposure, and enabling real-time, data-driven financial decisions.

Cigna Health Care - Salesforce Consultant(Morris plains, NJ) 08/2023 - 04/2024

Developed custom Salesforce solutions in Health Cloud, including LWC, Apex classes, and Flows to manage patient records, care plans, and service requests.

Conducted requirement gathering sessions with business stakeholders to understand process gaps, pain points, and system limitations.

Integrated EHR systems with Salesforce Health Cloud using REST APIs, enabling real-time synchronization of patient demographics, encounters, diagnoses, medications, and care plans.

Designed and implemented FHIR-based resources (Patient, Observation, Condition, Encounter, Medication Request) to standardize healthcare data exchange between external EHR platforms and Health Cloud.

Leveraged HL7 messaging standards to consume and process clinical event notifications and patient updates, transforming inbound payloads into Health Cloud clinical data models.

Implemented HIPAA-compliant security architecture for Health Cloud, ensuring secure storage and controlled access to Protected Health Information (PHI).

Configured Field-Level Security (FLS), object permissions, and permission sets to restrict PHI access based on user roles, care team membership, and clinical responsibilities.

Acted as a liaison between business teams, product owners, and technical teams to ensure alignment on requirements, priorities, and release timelines.

Converted complex business requirements into functional and technical specifications for development teams.

Improved care plan visibility by 30% by developing custom LWC for patient workflows.

Delivered Health Cloud analytics and dashboards using reports and Einstein Analytics to track care plan effectiveness, patient outcomes, and service performance, enabling data-driven clinical and operational decisions.

Served as Scrum team contributor and ran sprint planning, daily standups, demos, and retrospectives to improve team velocity.

Built SFDX + GitHub Actions pipelines to validate PRs, run packaging flows and deploy artifacts across environments, lowered meantime to deploy by 80%.

Implemented OAuth 2.0 authentication and security protocols. Created wrapper classes for JSON/XML serialization/deserialization.

Ksolves India Ltd – Software Developer(India) 05/2021 - 07/2023

Designed and developed custom LWC, Apex classes, and Triggers for Sales and Service Cloud objects, improving agent efficiency by 25%.

Implemented Service Cloud Console features, including customized page layouts, validation rules, and roll-up summary fields to enhance case management and agent productivity.

Built Reports, Dashboards, and Scheduled Dashboard Refreshes to track sales performance, service APIs, and customer interactions for data-driven decision-making.

Configured Flows, Approval Processes, and Workflows to automate lead management, case routing, and field updates within Sales and Service Cloud.

Developed REST API integrations with third-party systems to enable seamless data exchange for customer information, case updates, and opportunity management.

Designed and implemented API-led architecture (System, Process, Experience APIs) in MuleSoft to sync Salesforce Accounts, Contacts, and Opportunities with backend systems like Oracle, SAP, and custom databases.

Developed real-time data synchronization flows using MuleSoft connectors to push updates into Salesforce via upsert, bulk API, and composite API calls.

Created Salesforce Apex callouts to MuleSoft Process APIs to send customer onboarding data to downstream systems

(KYC, billing, card activation).

Implemented multi-step orchestration in MuleSoft to aggregate data from 3+ systems and return a single response back to Salesforce.

Built custom REST services for core objects (Account, Contact, Opportunity).

Implemented error handling and logging mechanisms. Ensured code reusability and scalability using Salesforce design patterns and modular architecture, reducing future development effort by 30%. Tech Vedika Software Pvt Ltd – Salesforce Administrator(India) 09/2019 - 04/2021

Configured and maintained custom objects, fields, record types, page layouts, and Lightning App Builder to support business processes and enhance user experience.

Designed, built, and deployed Flows, Process Builder automations, and validation rules, streamlining lead processing, opportunity management, and case workflows, improving operational efficiency by 30%.

Managed user lifecycle, including profiles, roles, permission sets, public groups, and sharing rules, ensuring proper data access and security compliance.

Provided Tier 2 support, troubleshooting user issues, creating end-user documentation, and delivering training materials to improve platform adoption across teams.

Performed data quality management, including mass updates, imports/exports via Data Loader, deduplication, and enforcement of validation rules, maintaining 99% database accuracy.

Administered release management and sandbox deployments using Change Sets, ensuring smooth configuration migrations and minimizing production disruptions.

Built and deployed custom reports, dashboards, and scheduled refreshes to provide actionable insights into sales performance, case metrics, and customer engagement.

Implemented email templates and inbound email handling using Visualforce to streamline client communications and improve response times.

Optimized Account Hierarchy structures and lead conversion logic, ensuring efficient CRM processes and accurate reporting.

Oversaw ongoing Salesforce maintenance and administration, including workflow monitoring, campaign management, and system health checks to support continuous business operations. CERTIFICATIONS

Salesforce Certified Platform Developer I

Salesforce Certified Administrator

Salesforce Certified Platform Foundations

Salesforce Certified AI Associate

Salesforce Certified Agentforce Specialist

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