Graphic Designer Turned Customer Service Pro

Robin Emura

Dependable Graphic Artist transitioning to

Customer Service Representative

Experienced Graphic Designer with a strong background in client needs assessment, project management, and high-quality standards. Looking to leverage these skills in a Customer Service Representative role, where my problem-solving abilities and customer-oriented mindset can contribute to customer satisfaction and business success. Work Experience

Owner

RE:graphics Sole Proprietorship

June 2014 - July 2024

Freelance graphic design studio. I also work with Upwork, bid jobs on Career builder, LinkedIn, Facebook and other social media job sites. Full service design services. Any print or web project, from magazines, brochures, business forms, ads, social media banners, Amazon product listings and A content. Sr. Graphic Designer, Office Manager

CSR, AdSource

August 2013 - June 2021 • Atlanta

Senior Designer and Office Manager for a company specializing in menu creation for a national pizza restaurant. I was responsible for all ads placed in the carryout/handout and deliverable menus. This role required strong project management skills, creativity, and a customer-oriented approach. Graphic Designer

Megaprint printing

August 2012 - June 2013

Build and design brochures, magazines, logos, ads, business forms, etc. for a commercial printing company. Met with clients to determine specific needs, target audience and goals. Adhered to strict deadlines and printing standards. Provided finished material to pressman for offset and digital printing. Preflight and process negatives, build gangs. Ordered paper and office materials. Worked closely with clients and vendors. Managed shipping and bindery departments. Graphic Designer, General Office

ColorVision Printing/Gowebdog Web Building

October 2007 - June 2012

Lead designer for commercial printing/web design company. Worked closely with clients to determine theirprint and/or website needs. Business branding, logo design and print materials. Design CMS website in Joomla or Dreamweaver and flash. SEO and SEM. Specialize in front end web design and print materials Gwinnett Daily Post newspaper

August 2006 - September 2007

Graphic design, prepress, all facets of advertising for a daily newspaper, incl. special sections, full page ads, supplements. display ads, legal ads, etc.

Graphic Designer

The Los Angeles Times Newspaper

October 2005 - May 2006

As a Sr. Graphic Designer, I was responsible for designing supplements and special sections, creating page dummies & layouts. This role required strong attention to detail, creativity, and adherence to strict deadlines. Graphic Designer

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Education

University of Hawaii

Associates, Associate of Arts and Sciences A.A.S. Graphic Design mechanical engineering January 1996 - December 1998

Completed an Associate of Arts and Sciences A.A.S. in Graphic Design and Mechanical Engineering. This program further developed my design skills and introduced me to the principles of mechanical engineering. Orange Coast College

Associates, Associate of Arts and Sciences A.A.S. Graphic Design/Allied Health January 1988 - December 1989

Earned an Associate of Arts and Sciences A.A.S. in Graphic Design/Allied Health. This program honed my design skills and introduced me to the principles of health sciences. Skills

Self Motivated Brainstorming Commercial Printing Digital Printing Customer Service Design Experience CREATIVE Dreamweaver ENTHUSIASTIC InDesign Front End Design Brochures Target Audience Determine Business Branding Problem-solving Supervision Communication

Graphic Designer - Office manager

West Hawaii Today newspaper

June 1996- June 2021 • Kailua-Kona, Hawaii

I was responsible for designing supplements and special sections, creating page dummies & layouts. This role required strong attention to detail, creativity, and adherence to strict deadlines. I covered many positions during vacations/holidays, etc. I was responsible for laying out the entire edition, placing all editorial and advertising information. I designed many special sections, and classified ad flow. I was Admin. Ass't to Editor and department supervisors. Graphic Designer

The Los Angeles Times Newspaper

October 2005 - May 2006

As a Sr. Graphic Designer, I was responsible for designing supplements and special sections, creating page dummies & layouts. This role required strong attention to detail, creativity, and adherence to strict deadlines.

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