Customer Care & Sales Leader with 10+ Years Experience

Caridad Cruz

Haines City, FL

Phone: 863-***-****

Email: *******.*****@*****.***

Over 10 Years of Customer Experience and Management Across Multiple Industries

Background in Sales, Call Centers, Telecommunications, and Front-Line Customer Support

Dedicated to Increasing Customer Satisfaction to Increase Future Sales

Employment Skills and Abilities:

Bilingual: Fluent in English / Spanish

High-Volume customer interactions

Manage Customer Escalations

Effective Problem Resolution

Staff Scheduling / Training

Staff Supervision / Coaching

Dependable / Adaptable

Inventory Control

Professional Employment Experience:

Customer Care Agent

Handled inbound calls from customers, drivers, and retail stores, providing high-quality service and one-call resolutions.

Managed multiple computer systems simultaneously to resolve any issues efficiently.

Supported escalations involving delivery concerns and dissatisfied customers.

Sent communications to relevant departments and assisted with the coordination of large appliance deliveries.

Ensured accuracy and professionalism while managing high call volumes.

Sales Manager

Managed sales of wireless products and services while supervising a team of three employees, providing training, mentoring, scheduling, and weekly inventory oversight.

Created a customer service–focused team culture and ensured strong daily operations, effective sales strategies, and high-quality customer engagement.

Increased employee knowledge by assisting with the development and implementation of a product-awareness program.

Enhanced employee performance and attendance through daily mentoring, one-on-one discussions, and motivational strategies.

Executed visual merchandising to improve product visibility and drive-up corporate sales

Provided customers with equipment, education, and recommendations, ensuring timely delivery and exceptional service.

Improved customer satisfaction through efficient handling of claims and maintaining high levels of accuracy.

Employment History:

09/15-10/25 Best Buy Warehouse Polk City, FL Customer Service Agent

Older Reverent Employment:

Target Mobile Davenport, FL Sales Manager

Liberty Cablevision Luquillo, PR Customer Care Lead

Education:

Ashford University Criminal Justice (1 year completed) Ashford, IL

Department of Education General Education Diploma NY, NY

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