Senior Salesforce Developer & CRM Architect

SAI KRISHNA VEMA

Senior Salesforce Developer

**********@*****.*** +1-260-***-**** https://www.linkedin.com/in/sai-krishna-50675b293/ https://www.salesforce.com/trailblazer/svema3

Salesforce Certified Administrator Salesforce Certified Platform Developer I Salesforce Certified AI Associate

PROFESSIONAL SUMMARY

Senior Salesforce Developer and CRM Architect with 8+ years of hands-on experience building and delivering enterprise Salesforce solutions across Sales Cloud, Service Cloud, Marketing Cloud, Health Cloud, Financial Services Cloud, and Experience Cloud. I've had the privilege of solving complex business problems for Fortune 500 clients BNY Mellon, Duke Energy, and Wells Fargo ranging from regulatory compliance frameworks and bulk Apex processing to Lightning Web Component (LWC) development and DevOps automation. I thrive at the intersection of technical depth and business impact: writing governor-limit-safe Apex, designing scalable integrations (REST/SOAP/MuleSoft), and shipping clean deployments via SFDX and CI/CD pipelines. Beyond the code, I partner closely with stakeholders to turn vague requirements into reliable, user-friendly solutions that people actually use.

TECHNICAL SKILLS

Apex Development

Apex Classes, Triggers (CRUD-safe, bulkified), Batch Apex, Schedulable, Queueable, Future Methods

UI Development

Lightning Web Components (LWC), Aura Components, Visualforce Pages, Lightning App Builder, OmniStudio FlexCards & OmniScript

Salesforce Clouds

Sales Cloud, Service Cloud, Financial Services Cloud, Experience Cloud, Health Cloud, Marketing Cloud, CPQ, Vlocity

Automation

Record-Triggered Flows, Screen Flows, Scheduled Flows, Process Builder, Workflow Rules, Approval Processes, Validation Rules

Integration

REST API, SOAP API, MuleSoft (AnyPoint), Platform Events, Change Data Capture, Named Credentials, Connected Apps, JSON/XML

DevOps & Tooling

Salesforce CLI (SFDX), Scratch Orgs, VS Code, GitHub, GitLab CI/CD, Change Sets, ANT Migration, Workbench, Data Loader

Admin & Security

Profiles, Permission Sets, Role Hierarchy, OWD, Field-Level Security, Sharing Rules, SSO, Delegated Administration

Testing & QA

Apex Test Classes (75%+ coverage), SIT, UAT, Volume Testing, Regression Testing, Functional Testing, HP ALM

Web & Data

HTML5, CSS3, JavaScript, jQuery, NodeJS, SOQL, SOSL, SQL Server, Oracle DB, Data Migration, Agile / Scrum / Jira

PROFESSIONAL EXPERIENCE

Senior Salesforce Developer BNY Mellon — New Jersey Mar 2025 – Present

Architecting Salesforce solutions for BNY's enterprise-wide Fusion Resiliency Framework, supporting regulatory compliance and risk management across a global workforce of 50,000+.

•Apex Batch Architecture: Built bulk-safe Apex Batch classes processing 20,000+ records per batch to validate vendor dependencies, TOW strategies, and recovery sites — achieving 100% regulatory compliance for BNY's resiliency assessments.

•Flow Automation: Engineered record-triggered and scheduled Flows using Custom Metadata Types, automating resiliency field updates and cutting manual data entry by 60%.

•LWC Development: Built Lightning Web Components (LWC) with Aura event handling and Lightning App Builder integration for dynamic, real-time resiliency dashboards.

•Integration: Implemented inbound/outbound REST and SOAP Web Services with JSON serialization, enabling seamless third-party vendor data exchange.

•Vlocity / OmniStudio: Configured Calculation Matrices and OmniScript flows for the insurance digital transformation initiative; applied latest Vlocity templates to modernize UI.

•DevOps: Deployed via GitLab CI/CD pipelines across SIT, UAT, Volume QA, and Production; maintained 85%+ Apex code coverage across all test classes.

•Notifications: Built an email notification framework for non-compliant resiliency records, improving stakeholder response time by 40%.

Senior Salesforce Integration Developer Duke Energy — Charlotte, NC Jun 2024 – Feb 2025

Led Salesforce development for one of the largest U.S. electric utilities, modernizing Service Cloud and Sales Cloud operations across three business divisions supporting 10,000+ internal users.

•LWC Migration: Replaced legacy Visualforce pages with Lightning Web Components, reducing average page load time by 35% and improving agent experience.

•Omni-Channel Routing: Implemented Omni-Channel to auto-route Cases and Leads to best-fit agents, improving first-contact resolution by 25%.

•Data Migration: Migrated 500K+ records from Siebel to Salesforce using Data Loader and Cast Iron orchestration with 99.8% data integrity.

•Security Architecture: Designed role hierarchy, permission sets, field-level security, and sharing rules for a three-division org structure, achieving clean data governance.

•Service Cloud: Configured Web-to-Case, Email-to-Case, auto-response rules, case assignment, escalation rules, and Service Cloud Console for end-to-end case lifecycle management.

•Apex & Testing: Wrote Apex Triggers, Classes, and SOQL queries with full governor-limit compliance; increased org-wide Apex test coverage to 80%+.

Salesforce Developer / Administrator Wells Fargo — Illinois, USA Jan 2024 – May 2024

Contracted to deliver Salesforce CPQ, Sales Cloud, and Health Cloud customizations for one of the Big Four U.S. banks, supporting financial services CRM operations.

•Multi-Cloud Expertise: Delivered across Sales Cloud, Service Cloud, Marketing Cloud, Health Cloud, Partner Portal, Customer Portal, and CPQ in a regulated financial environment.

•LWC & Apex: Built reusable LWC and Aura components with Apex Controllers calling external APIs, reducing advisor manual data lookup time by 30%.

•CPQ: Built Advanced Formula Fields and Validation Rules for CPQ quote accuracy, reducing quote error rates and accelerating the sales cycle.

•Data Operations: Managed bulk data loading of 100K+ records via Data Loader, Import Wizard, and Workbench with full audit traceability.

Salesforce Developer / Administrator BYJU'S (Think & Learn Pvt. Ltd.) Dec 2020 – May 2023

Delivered Salesforce CRM solutions for one of the world's largest EdTech companies, supporting a 30,000+ sales agent workforce across India and international markets.

•Automation: Deployed Apex Classes, Triggers, and Batch processes to automate lead scoring and workflow orchestration, improving sales team efficiency by 20%.

•Custom Development: Designed Custom Objects, Record Types, Picklists, Dependent Picklists, Validation Rules, Visualforce Pages, and Custom Controllers across all core CRM modules.

•Integration: Integrated Salesforce with third-party platforms via REST Web Services, enabling real-time data exchange between CRM and external systems.

•Maintained 75%+ Apex code coverage across all test classes for every Production deployment.

Salesforce Administrator / Developer Aditya Birla Capital — India Jun 2019 – Nov 2020

Foundation role at one of India's largest financial conglomerates; built core skills across Salesforce administration, Apex development, and Lightning component delivery.

•Administered Salesforce org for 500+ users: roles, profiles, permission sets, field-level security, and sharing rules.

•Developed Apex Triggers, Classes, and Visualforce Pages; built Aura Lightning Components and managed Lightning App Builder page layouts.

•Configured Workflows, Approval Processes, Validation Rules, and Flows for financial services business automation.

•Performed data migration and cleansing using Data Loader; integrated Salesforce with third-party financial applications via REST APIs and Connected Apps.

•Managed sandbox-to-production deployments via Change Sets with zero-downtime rollouts.

EDUCATION

Master of Engineering Management — Information Systems

Indiana Tech — Fort Wayne, Indiana

Bachelor of Technology — Computer Science & Engineering Jawaharlal Nehru Technological University — India

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