Customer Service & Sales Associate with Leadership Potential

Erika A. Joseph

225-***-****

**********@*****.***

Education

Baton Rouge Community College (BRCC), Baton Rouge, LA 2013-2014 GPA: 3.0

Broadmoor High School, Baton Rouge, LA 2001

High School Diploma GPA: 3.6

Experience

HomeGoods 2024-Current

Cashier

• Assist customers in checking out

• Close the store with other associates

• Assist customers with returns and exchanges

• Assist customers with pairing home goods and home furniture Walgreens 2022-Current

Shift Lead/Beauty Consultant

• Open and close the store

• Assist customers in checking out

• Complete returns, refunds and exchanges

• Delegate duties to associates

• Assist customers with western unions

• Assist store manager with the schedule and special duties Walmart Neighborhood Market 2015-2020

• Opened and closed store

• Assisted customers in checking out

• Completed returns, refunds and exchanges

• Assisted customers with money orders and Money Grams Convergys 2008-2015

• Called current AT&T customers, offering long distance service

• Answered customers about current plans

• Offered customers new service

• Assisted customers with answers to questions they may have about products West Telemarketing 2001-2007

• Answered inbound calls for customers ordering Fortune 500 products

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