Retail merchandise/ Customer Service

Yolanda Perry

Clarksville, TN 313-***-**** ********@*****.***

SUMMARY

Motivated and empathetic self-starter with over 20 years of experience in fast-paced business support environments. Known for exceptional interpersonal and collaborative communication, strong attention to detail, and a passion for delivering impactful service. Proficient in operations, problem-solving, and navigating systems.

EXPERIENCE

Retail Merchandiser

Acosta Group – Clarksville, TN June 2025 – Present

● Merchandise, reset, and restock books, magazines, and other in-store products following the planogram.

● Collaborate with strategic partners to align merchandising strategies with business goals.

● Build professional relationships with store management and personnel.

● Stock and pack out products to ensure shoppers find what they need. Deli Clerk

Walmart Stores Inc – Clarksville, TN March 2022 – May 2025

● Utilized excellent organizational skills to ensure accuracy in order fulfillment and customer satisfaction.

● Delivered exceptional customer service while efficiently handling orders.

● Maintained adherence to company policies and ensured smooth store operations.

● Collaborated with colleagues to ensure prompt and correct completion of tasks. Customer Service Agent

Agero Inc – Clarksville, TN June 2016 – May 2022

● Schedule service-related appointments and provide logistical support in high-volume call center.

● Handle sensitive client inquiries with professionalism and empathy, including concerns related to services and scheduling.

● Utilize CRM software to document all calls and support exact client records.

● Resolve issues swiftly by using persuasive communication and decision-making skills. Quality Control Inspector

Motor City Stamping Inc – Chesterfield, MI April 2001 – May 2016

● Conducted detailed product inspections to uphold quality standards.

● Prepared reports on production metrics and collaborated with production teams.

● Aided in administrative and reception tasks in a structured plant environment.

● Maintained adherence to company policies and ensured smooth store operations. EDUCATION

Denby High School, Detroit, MI

High School Diploma

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