Leadership & Team Management Sales & Profit Optimization Operationl
Resume:
Tanjinika Johnson
West Palm Beach, FL *****
****************@*****.***
Professional Summary
Experienced professional with over 24 years in customer service, inventory management, and team leadership across retail, warehouse, and hospitality settings. Skilled in problem-solving, staff training, and data analysis. Adept at fostering positive customer experiences and driving operational efficiency. Seeking a customer service role to leverage strong communication and organizational skills. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Team Lead
BJ's Wholesale Club-Royal Palm Beach, FL
November 2025 to Present
Oversees front-line operations on a daily basis, encompassing cashiers, self-service checkouts, and membership services, in the manager's absence. Primary responsibilities include performance coaching, driving membership growth through sales metrics, delivering exceptional member experiences, and ensuring front-end efficiency, safety, and regulatory compliance. Department Manager
Walmart-Lake Park, FL
June 2006 to March 2018
* Supervised and delegated tasks to team members to meet department goals.
* Responded to customer needs and resolved concerns promptly and professionally.
* Trained, mentored, and motivated staff to deliver excellent customer service.
* Managed inventory processes, including tracking, stocking, and reporting.
* Maintained a positive work environment that encouraged teamwork and high morale.
* Opened and closed the department following established procedures.
* Communicated company vision and goals to team members. Lead Pawnbroker
Value Pawn and Jewelry - Internal EZCORP Inc-Marietta, GA February 2000 to December 2005
* Managed a team of pawnbrokers, providing training and support on customer service and loan procedures.
* Appraised items and determined accurate loan values and buy prices.
* Processed pawn loans, extensions, and buyouts in compliance with regulations.
* Delivered exceptional customer service and resolved client issues.
* Handled daily cash transactions and maintained accurate financial records. Lead Infant Teacher
Little People Daycare Center-Lake Park, FL
January 1993 to January 1996
* Developed and implemented educational activities to support infant growth.
* Ensured a safe and nurturing environment in line with health and safety standards.
* Communicated with parents to provide updates on child development. Crew Member
McDonald's-Riviera Beach, FL
January 1993 to January 1995
* Greeted customers and provided a positive dining experience.
* Accurately took orders and answered menu questions.
* Operated the cash register and handled transactions efficiently.
* Prepared food items following quality and safety standards.
* Maintained a clean and organized work environment. Education
40 Hour Childcare Training Certification (Birth To 5 Years) (High school diploma)
Palm Beach State College-Lake Worth, FL
June 2025 to Present
Administrative Assistant (Trade school)
PC Professor-West Palm Beach, FL
August 2025 to October 2025
High School Diploma
Belford High School-Humble, TX
August 1996 to August 1997
Skills
Problem solving Customer support Staff Management First aid Multi-line phone systems Materials handling Clean workspace maintenance Hair styling Staff Training and Development Adaptability Productivity software Sanitation procedures Bookkeeping Typing Early childhood education center experience Retail Management Communications Maintaining an organized workspace Workplace health and safety regulatory compliance Order shipping Time Management Data entry Audit Payment card processing Supplier management Refund processing Guest services Hospitality Experience Schedule management Meal preparation Outdoor work Inventory Control Order fulfillment Problem Resolution Math Inventory optimization - Inventory optimization experience (11-15 years) Physical inventory counts for inventory management Leading warehouse process optimizations - Largest warehouse process optimization project led (More than 20,000 sq ft) Quality Control Safe work practices Loan processing Warehouse experience Customer Service Phone etiquette Heavy lifting Guest relations Computer operation Management Cash register operations analysis for KPIs Balancing cash drawers Customer communication Inventory tracking 10 key typing POS Preschool experience Team development Shift management Electric pallet jack Supervising Experience Order picker Assembly line Administrative tasks Communication Skills Written communication Overseeing training Packaging Computer skills Mobile devices Team lead experience Data analysis skills Order entry Attention to detail Sales Experience Load & unload Team management Inventory Record keeping GPS Quick service & fast food restaurant Optimizing inventory management system - Largest inventory management system optimized (More than 10,000 items) Merchandising display arrangement Profit
& Loss Climbing Sage Microsoft Outlook Leadership Computer literacy Recruiting Distribution center Warehouse supervisor experience Organizational skills Financial analysis Hiring Report writing Cash register Lifting equipment Problem-solving Supply chain Filing Warehouse management system Inventory Management Merchandising Incident Escalation Assembly Languages
• English - Fluent
Certifications and Licenses
BLS Certification
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