Holistic Health Provider and Wellness Educator

Kari Proefrock

Email: *********@*****.***

Phone: 716-***-****

Location: Conewango Valley, NY 14726 (Available for any employer)

Objective

Compassionate and dedicated Holistic Health Provider with 5 years of experience in promoting wellness through integrative therapies. Committed to empowering clients to achieve optimal health through personalized care and holistic practices.

Experience

TTEC

Job Title: CSR

Start Date: February 2025- Present

Maintained Privacy

Adherance to privacy regulations to protect client/customer information.

Client engagement

Handling customer inquiries, resolving issues, providing information about products and services. Understand customer needs and provide solutions that enhance customer satisfaction and loyalty.

Active Listening

Patience, and problem-solving abilities to manage diverse customer interactions. Strong interpersonal skills with a focus on active listening and empathy promptly and professionally.

Skills

Communication

Patience

Problem-solving

CRM software

Computer Skills

Microsoft Products:

Proficient in Word, Edge, Excel, and Office 365.

Video Conferencing:

Experienced in various video conferencing platforms for remote communication including HIPAA Compliance.

Email and Printing:

Competent in managing professional email communications and skilled in operating multifunction printers.

CRM Software

Vector/Sandbox, Proponisi, Cisco Jabber, Finesse, Ping, Outlook, Teams, Vistio, Verint, headset

Thunder Mountain Naturals, LLC

Job Title: Owner

Start Date: 2022 - Present

Maintained Privacy and HIPAA Compliance:

Ensured all operations adhere to privacy regulations to protect client/customer information.

Communicated with Customers:

Addressed inquiries and concerns effectively, fostering strong client/customer relationships.

Conduct comprehensive assessments to understand clients' health needs and goals.

Develop personalized wellness plans incorporating nutrition, mindfulness, and alternative therapies.

Educate clients on holistic practices, lifestyle changes, and self-care techniques.

Consultations and Custom Orders

Maintaining Privacy/HIPAA Compliance

Ensured all customer interactions and data handling adhered to privacy regulations.

Client Consultations:

Engaged with clients to understand their needs and preferences, providing tailored solutions.

Order Management:

Coordinated the entire order process, from initial consultation to final delivery, ensuring customer satisfaction.

Active Listening

Engaged with clients/customers to fully understand their needs and provide tailored solutions.

Custom Order Fulfillment:

Managed the production of custom orders, ensuring quality and adherence to client specifications.

Quality Control:

Conduct regular inspections and quality assurance checks to maintain high standards.

Skills

Holistic Modalities:

Proficient in aromatherapy and herbal medicine.

Client Communication:

Strong interpersonal skills with a focus on active listening and empathy promptly and professionally.

Wellness Coaching:

Experience in guiding clients through lifestyle changes and wellness strategies.

Research and Education:

Ability to stay informed about the latest holistic health trends and practices.

Time Management:

Efficient in managing multiple clients and administrative tasks.

Additional Skills and Qualifications

Felony Conviction: No

Security Clearance: No

Computer Skills

Microsoft Products:

Proficient in Word, Edge, Excel, and Office 365.

Video Conferencing:

Experienced in various video conferencing platforms for remote communication including HIPAA Compliance.

Email and Printing:

Competent in managing professional email communications and skilled in operating multifunction printers.

POS Systems:

Familiarity with point-of-sale systems for transaction processing.

Research:

Strong ability to conduct research and gather relevant information efficiently.

Education

School

Major

Degree

Graduation Date

Pine Valley Central High

General

Diploma

1991

Jamestown Community College

Human Services

University of Phoenix (UoP) Online

Business Marketing

American College of Healthcare Sciences

AAS CAM

Associate of Applied Science

2020

American College of Healthcare Sciences

BS-IHS

Bachelor of Science

2022

American College of Healthcare Sciences

MS-IHS

Master of Science

2026

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